Haruna Sales & Service
3.7/5
★
based on 8 reviews
Contact Haruna Sales & Service
| Address : | 1844 Clark Dr, Vancouver, BC V5N 3G4, Canada |
| Phone : | 📞 +7 |
| Website : | https://www.harunasales.com/ |
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NW Reviewer on Google
★ ★ ★ ★ ★ The guys here specialize in deception and dishonesty! Just look at their own guys giving their company 5-star reviews. Most other reviews are terrible.
Poor work, poor morals, and poor customer service all around. Stay away if you value your unit!!!
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Henry C on Google
★ ★ ★ ★ ★ Everytime I go there's only a shop keeper person. Doesn't seem like any mechanics or person with knowledge is ever there. The shop keeper would phone the mechanic or whoever and that's how I get the correct part # to buy the part I need. I guess it gets the job done.
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Brianne Miller on Google
★ ★ ★ ★ ★ Haruna has the worst customer service out of any shop I've ever dealt with. Our first motor repair took over one month and after two trips on the water, it needed another repair which took an additional three weeks. We ended up missing the entire second half of our summer sailing season. Not once did they call to give us an update or to let us know when it was ready to pick up. They also refused to provide us with copies of part orders or any documentation as to what they had actually done.
On two separate occasions, we showed up to pick up our motor and they had closed the shop more than an hour and a half before the posted closing time. After it happened the first time, we even called specifically to make sure that they would be there the following afternoon and still closed up early without notifying us! They also forgot to give us our connector hose back and refused to do anything about it. We've since given up on trying to get that back and had to purchase a new one.
Wish we could avoid this place but unfortunately they're the only dealer in the area for our motor. If you ever leave your boat with them, don't expect to get it back any time soon!
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Allan L on Google
★ ★ ★ ★ ★ These guys are awesome! Had some major boat problems and they fixed it no problems at all. Jaison and his dad are extremely knowledgable and have plenty of experience to show. Their ability to diagnose my problem was quick = less money for "diagnostics". Reasonable pricing, honest and quality work.
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Tristan Banks on Google
★ ★ ★ ★ ★ Sort of a hole in the wall but once you get close to them they are very helpful. Jason is the man to talk to. He has spent a lot of time on the phone with me giving me advice and explaining prices while trying to help me get the best price for my clients. I also work for a marine repair company.
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Mark Killow on Google
★ ★ ★ ★ ★ Expensive parts prices, make sure to confirm prices before heading over.
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Darius Martinez on Google
★ ★ ★ ★ ★ Rain Man! If you've seen the movie, you'll understand what it means when I say that Jaison is the "RAIN MAN" of boats! The best there is in Vancouver! There truly is no better place for boat service and parts. This is a family run business that dedicates itself to on-time service and expert advice. If there's a part you need....you must call them, if they don't have it in stock...it's readily available and they'll find it for you faster than you can slap a family member. I would NOT go anywhere else in Western Canada without first calling them. If you want a discount....talk to Jaison and tell him you like awesome hip-hop....he'll surely take good care of you. BEST PLACE IN WESTERN CANADA FOR BOAT PARTS AND SERVICE.....and the music they play is always awesome!
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Jobie Mallett on Google
★ ★ ★ ★ ★ Do you ever walk into a store and get the feeling that you’re just not wanted there? You get to feeling like they’ve already looked you up and down and realized you’re not gonna spend multiple thousands of dollars with them and so essentially your not really worth much effort? Well that’s the experience I’ve had on multiple times with Haruna! I always like to give people the benefit of the doubt but after this last experience I will never go back there! It seems to me if you’re in the service business then “serving” and helping is exactly what you should be doing No matter if you’re spending $5 dollars or $5000, Because who knows five dollars today can be $50,000 tomorrow his experience has been good.
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