Gray's Florist

I ordered floral arrangements for an event I was having. The initial consultation went well. I had pictures of what I wanted in terms of colours, size, and fullness. I was assured mine would match my vision. I was quoted $150 per arrangement. Although not cheap, I thought that was reasonable for what I requested. Fast forward to delivery at my event. The arrangements were not what I expected. Some flowers were different colours than requested/in the quote and the arrangements were not flower dense. Although pretty, they look like $90 arrangements, at most. Definitely not value for money. I wrote an email to the florist and the response I got was quite direct and unexpected. Instead of an “I’m sorry to hear your weren’t happy, what can we do to make this better?” they were surprised I didn’t like them because they thought they were great and they’ve gotten compliments (I’m assuming while they were still in store). I was also given a per stem breakdown of the flowers in the arrangements after I complained and they were grossly inflated. I verified with a few other florists. Needless to say, I was a bit disappointed in the arrangements and the customer service afterwards. Personally, I won’t consider Grays Florist in the future. Update: photo of one of the arrangements

Amazing service and arrangement! I emailed a copy of a bridal shower invite for them to match the colours - it was a perfect match and the recipient was overjoyed. The delivery man was professional and contactless, and called me to make sure they reached the recipient. Will definitely return!

This review is in support if my grieving brother , and his children. He ordered funeral arrangements in honour of his Beloved wife and the Mother of his children. There was a consultation with an eye in regards to his expectations and standards. This was discussed thoroughly prior to the funeral. The floral arrangements were beyond repulsive, quite embarrassing! When my brother expressed his disappointment, the employee offered no validation for his feelings at this vulnerable time, not an apology, nor a resolution. The customer service was beyond poor, it was a huge let down. A florist’s job is to convey feelings of sympathy, joy, or hope through flowers. They are to design florals to suit customer’s requirements. Gray’s Florist should be ashamed of their actions. They re not acknowledging accountability for providing a poor product. In my opinion, there was a lack of professionalism, and this florist appeared unconcerned about customer satisfaction. Under the Consumers Rights act, my brother is entitled to some compensation, whether it’s a store credit or another source of resolution. It is truly dada s sorrowful that through this tremendous loss of his wife he has to experience further stress due to Gray’s Florist lack of compassion and empathy.

TERRIBLE, TERRIBLE, TERRIBLE! I don’t know what was worse, the flowers or the way the situation was handled! Being in business myself, when a product or service is agreed upon, the purchase or contract is very simple. When an issue arises, the value of how it is dealt with, is worth far more than the flowers. Jessica the owner at Gray Florist did not even offer an apology, was not sympathetic at all to the situation and is there for the dollars! VERY DISSAPOINTING! She should close up shop if her priority is not her customers. The arrangement provided to honour my children’s mother at her funeral was PATHETIC compared to arrangements sent by others. There were almost no blooms and what had bloomed was already wilting and beginning to brown, not the tribute we expected at all. I STRONGLY DISCOURAGE anyone from using this florist and I recommend they close the doors!

I would have given 0 stars if this were an option. We used this florist, as recommended by a friend, for arrangements for my mothers funeral. My mother had requested peonies and freesia both in the colour white. We chose the most expensive options to ensure that the bouquets would somewhat resemble our love for her. At our consultation, the florist told us she would need to know as soon as my mom passed so she could order the peonies in time and they would bloom. I emailed her the day of my moms passing to let her know the dates of the visitation and funeral. She passed on the Saturday and the visitation was on the Thursday- giving plenty of time to order flowers and for them to bloom. I was beyond disappointed when I got to the funeral home and saw all the beautiful arrangements and our sad one to the right of my mom. There were at least 6 peonies ( in one of the two arrangements) that were still bulbs and had not bloomed. We were originally quoted $10 per peony stem and she increased the price to $20, so the fact that they hadn't even bloomed was beyond upsetting. We did go to talk to her afterwards and she blamed the flowers that we chose and the fact that they were not in season. Just to clarify again, these were the flowers MY MOTHER had chosen and she had the audacity to blame her choices. Additionally we had centrepieces at the reception by another florist with the same white peonies and freesia and they were absolutely stunning. All of the peonies bloomed and they were half the price! Ultimately the arrangement and way the situation was handled was more than distasteful. The only thing I am grateful for is that we used our nicknames on the card so no one knew it was her own children. I am still waiting for any form of apology.

We were recommended this place by a close friend for my mom’s funeral arrangements. Knowing we have a standard, at the consultation we mentioned that we didn’t want to be embarrassed with our arrangement. We told her what type of flowers and there was no issue. Several days later, because the flowers were not “in season” the prices were raised, which was not the main issue. The day of the visitation, when we saw the flowers we were devastated. So many of the flowers were still bulbs, and the ones that bloomed already seemed to be dying. Compared to the other arrangements, ours clearly looked the worst. My own mothers funeral and we could not make her proud. When we went to complain, providing photos, we did not even receive an apology, instead insisting that nothing was wrong with them. I am incredibly disappointed, as is my family on the way the flowers turned out, as well as how the situation was handled. Will not be recommending or returning.

We used Gray's Florist for our wedding and we could not have had a better experience. I did not have a super specific vision for the flowers other than a classic, elegant feel and general colour scheme and they way everything came together exceeded my expectations. The experience working with Jessica was also very easy and pleasurable. She was prompt and responsive to my emails and questions leading up to the wedding day and was flexible with changes that I inquired about after a last minute decision to purchase an arch for our ceremony that I wanted to have decorated. We got so many compliments on the bouquets and arrangements at our ceremony and reception - everything was so beautiful it really made the day feel special! I would highly, highly recommend Gray's Florist!

We can always tell when flowers come from Gray's because of the unique design and floral quality. We've had so many positive experiences with them over the years and highly recommend them for all occasions!