Grant's Small Motors Inc
4.2/5
★
based on 8 reviews
Contact Grant's Small Motors Inc
| Address : | 7865 E Saanich Rd A, Saanichton, BC V8M 2B4, Canada |
| Phone : | 📞 +77 |
| Website : | http://grantssmallmotors.ca/ |
| Categories : | |
| City : | M |
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Mark on Google
★ ★ ★ ★ ★ Called up on a Saturday and was greeted and asked to hold - they were clearly busy helping people in store. Eventually spoke to Luke who confirmed all I needed was a tiny washer for a sprocket assembly. Despite it being totally obvious there was no money to be made on a sale, he took the time to walk through the assembly with me over the phone to make sure we were talking about the exact same thing, which he then offered to me free of charge. This is the kind of service that speaks volumes to me.
This time, I only needed a 25 cent part that I was given for free. Next time, maybe I need a $250 part or a new saw or whatever. That's when I'll come back confident that these guys are knowledgeable, patient, honest, and kind. These are the qualities I think we should all support in a neighbourhood business.
Thank you!
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Jackie Stone on Google
★ ★ ★ ★ ★ Tried Grant's for a change from my usual rental place and I'm pleased with my experience. They had the equipment I needed and charged a fair price. 10/10 will rent again ?
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Edward Mattingly on Google
★ ★ ★ ★ ★ I desperately needed a small chainsaw part this morning to continue cutting and the mechanic at Grant’s popped it on my saw and sent me away with no charge. They just gained a faithful customer and I’ll spread the word to anyone who needs a small engine repair. Very knowledgeable and helpful staff, highly recommend!
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Chris Sherwood on Google
★ ★ ★ ★ ★ Took my older Lawntractor to Grant's for service. Other nearby companies had a 3 week wait (seems standard for summertime). Grant's said 'about a week'. "Just bring it by and we'll start on it as soon as possible." Three days after dropping it off, they started work on it, and had it fixed in record time. Great service from these guys. Kept me updated at every step and their prices are very reasonable. I'll be going back again! Thanks Grant's!
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Corey Mathieson on Google
★ ★ ★ ★ ★ Great service by knowledgeable staff. One two occasions the staff was able to fix a minor problem with a chainsaw free of charge. Had I not taken the saw to grants I would have been down waiting for parts for weeks. Saved me $$ on parts and time.
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jim laing on Google
★ ★ ★ ★ ★ Pre-Covid I dropped off a Rototiller that had been sitting a couple of years stale gas and a gummed up Carburetor.
I asked to have the carburetor fixed an oil change and two tubes put in the tires.
I pre-paid $250 cash!!! Mistake one.
The machine ran for about 45 minutes sort of OK before it started belching black smoke. When I brought it back I was told it needed an $850 carburetor.
I never got any money back, I never got an invoice even after asking twice to charge me for what they had done that didn’t work and give me some money back. Nothing back and no response.
I got mad two weeks ago and ordered an ultrasonic cleaner bought some oil and two tubes for $250 and a couple hours of my time I fixed it myself and it purrs like a kitten.
Should have done it myself the first time and saved $250.
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Denis V on Google
★ ★ ★ ★ ★ STAY AWAY FROM THIS COMPANY......Absolute worst service ever!!! Brought my Briggs snowblower in for warranty work back in March 21. Called every 3-4 weeks asking progress on repairs was told they were still working on it. Fast forward 7 months, called them asking for status they once again said they were working on it. Finally picked it up un-repaired told me they lost their "Brigg's" warranty status. HMMM wonder why... With customer service like this. Do yourself a favor and take your machine for repairs elsewhere... I would give 0 starts but it wouldn't let me.
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Joel Sterling on Google
★ ★ ★ ★ ★ Grant's is the best around. Period. I recently started a landscape company and Luc and his team service all my equipment in a timely manner and have great customer service and pricing. Any bad reviews you see are not because of them, they literally do everything they can. It's the suppliers and the current supply chain crisis and labor shortage that could cause delays for parts. They are trust worthy and geniuses when it comes to anything with a motor!
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