Graniteworx

Name: Graniteworx
Address: 285 Hanlon Creek Boulevard, Guelph, ON N1C 0A1, Canada, C, Canada

4.2/5 ★ based on 8 reviews

Contact Graniteworx

Address :	285 Hanlon Creek Boulevard, Guelph, ON N1C 0A1, Canada
Phone :	📞 +9888
Website :	http://www.graniteworx.ca/
Categories :	Granite supplier ,
City :	C

285 Hanlon Creek Boulevard, Guelph, ON N1C 0A1, Canada

Best Granite supplier in Canada

D	DM For on Google ★ ★ ★ ★ ★ Thank you Graniteworx for doing such a great job with our kitchen countertop and backsplash. We are so happy with the way it looks. Tracy was so helpful when we were making our decision. Everyone we dealt with was very knowledgeable and professional. Donna and Mike
J	John Dodds on Google ★ ★ ★ ★ ★ We are still going through the process of selecting the stone for our fireplace but, so far, the service has been excellent. Jenn has been very helpful showing us our options and pricing.
P	Paul Craig on Google ★ ★ ★ ★ ★ It was a great experience working with Tracy. Lots of selection to look and and helpful service. They even moved the slabs for us so we could see some hidden gems! Made the selection process really easy and straight forward. Also helped with colour selections as well. I highly recommend a visit! We selected different slabs for both our new vanity and for our new basement bar. Looking forward to seeing it installed! Thanks for all the help
N	Nick on Google ★ ★ ★ ★ ★ We wanted to like Graniteworx and gave them a second chance by going back to them after our first experience when they made an error cutting our backsplash, but things only got worse. Firstly, the sales staff is great, but the multiple cutting errors and the inability of the production team to follow simple instructions has left me with a horrible impression of how this place operates. I understand why my kitchen cabinet makers did not recommend we use them for our new kitchen. Out of 3 countertops we bought from them, the backsplashes on all 3 were cut wrong and the sink holes and sink was wrong on one. 4 errors on 3 countertops is a pretty low success rate. I was never offered any compensation, not that I asked for it, and was told I had to drive back to their store every time. Pick up by them was also never offered. There are much cheaper options out there with better customer service. I suggest people shop around more.
S	Sheila Voisin on Google ★ ★ ★ ★ ★ I have been so pleased with my purchasing process at Graniteworx. Jenn has been such a gem helping organize my new countertops, from start to finish. She answered any questions I had and was always so cheery when we were there. I am looking forward to the install next week. Thank you so much!
L	Luke Weiler on Google ★ ★ ★ ★ ★ I had a positive experience working with this company. Staff helped me find just what I was looking for, and gave me a good price for it. I found both the gentleman who took the measurements in our home and the delivery team to be friendly, professional, and helpful. I would definitely use Graniteworx again.
D	Dave Batchelor on Google ★ ★ ★ ★ ★ An excellent experience from start to finish! We shopped four different companies for our countertops with varying degrees of success. From the time we walked into the showroom at Graniteworx we were impressed. The salesperson Tracy was friendly, knowledgeable and extremely helpful at finding the perfect stone for our house. The gentleman that arrived to take final measurements was very personable, quick and exact. The installation team was very friendly and very good at what they did. Overall we are extremely impressed with the quality of the material and the workmanship of the job. We would definitely recommend them to friends and family.
A	Angie Mason on Google ★ ★ ★ ★ ★ EDITING REVIEW AFTER INITIAL 5 STAR RATING- We walked in with no appointment and Jenn helped us right away. Gave us an estimate on the spot. Pricing was easy to understand. Picked our counter and sink and was out in about 45 mins with deposit down and installation booked. That's about when the honeymoon ended... communication was challenging at best, we almost had to ask for our deposit back after several attempts to contact Jenn to book our install. Then we were not happy with the slab we got, it had a significant flaw that was right at the front of the counter and very noticeable. They were not willing to give us a discount or offer any way to fix the slab as it was natural variation.. however we felt that the person who cut the slab should have seen it and altered the orientation of the cuts to hide this flaw. Also had to get them to come back because they didn't install the dishwasher mounting bracket under the counter at first, but at least they did return and fix it pretty quickly. We are still having communication issues with billing as we need our bill updated before we can pay.... just a disaster all around. We also mentioned that we have 2 more kitchens we are renovating and were planning to use Graniteworx, however I think we will be trying out the competition for our next project.