Granby Chevrolet Cadillac Buick GMC - Groupe Bernier Daigle

Excellent service. Great selection of used and new vehicles.

They are scamers overcharged car financing and incerance too

Nice place to buy a new vehicle, sales prices are really good right now.

TL;DR: Price isn't everything, and consumer experience is worth a little extra. Leased my 2014 Cadillac ATS from here even though I live 80km away and have a local dealer, because I got the best price and they helped me combine different rebates and promotions. I felt like I got a good deal and didn't have to spend too much haggling. The salesman was friendly and open. Everything that came afterwards was less stellar, though. 1) I continued to drive the 80km to get my service done with them, because I preferred continuing to use their dealership. However, the overall service experience is not what I expected from my first Cadillac. Everyone was friendly and competent, but that's it. Even though I was coming from almost an hour away, there was never any offer of a courtesy car - I had to wait, even for a 4-hour service. I mentioned recalls to them at several occasions, because they weren't showing up in the computer. They tried to charge me twice for "brake service", even though my salesman clearly stated that service is included for the length of the lease - I had to fight both times. My buddy, who leased his Acura ILX - a cheaper car - always had a [higher-scale] courtesy car to expose him to the brand, they always washed his car before giving it back to him, and got a lot more personalized service than I did. He got another, more expensive Acura afterwards, and I left Cadillac. 2) When I dropped off the car at the end of the lease, I forgot my garage opener inside the car. I called *20 minutes* after leaving the dealership to tell them I'd come back and get it, but the salesman said "don't worry about it, I'll take care of it and send it to you!". Great. Except that 2 months later still no opener. So I called, and he seemed very disinterested - "Oh, they already picked up the car and it's gone, sorry." I would have rather he just told me to come back to pick it up rather than promise to take care of it and not handle it. 3) When they called me from the dealership post-lease to ask about my experience and I told them the above points, the agent cut me off mid-sentence and said "So basically you don't want to get another car from here right? Ok, bye". So instead of using my experience as a way to improve or even win back my business, as soon as he felt that he couldn't make a quick sale, he wasn't interested in what I had to say anymore.

Did not end up buying a car but the sales person was very nice. Thanks anyways guys. Just understand the used cars they sell are not fixed but they will fix it if you pay them.

Very pleased! Just traded my 2011 Gti in for a new GMC Elevation 1500 have put only 5000 km on yet so I don't know what the service calls and warranty are like but the sale went smoothly very satisfied. Didn't get as much for my car as I was hoping but very reasonable and saved me from having to go through the hassle and wait of selling it privately. Thanks guys! Will post more once I've gotten my first free oil change done.

Great to deal with , Martin was very helpful!bought car unseen and was not disappointed.

Honestly couldn’t be more displeased with the service provided by this dealership. I inquired about a vehicle and had to chase the dealership around for almost a week to get someone to help me buy this vehicle. I was ready to buy a vehicle from the dealership and their constant non professional attitude was dissapointing. Maybe teach your sales people to actually do their job and they will get more sales!