Golden Dragon Restaurant

I’ve never had such horrible customer service from a restaurant until dealing with the man who picked up the phone at Golden Dragon restaurant tonight. My mother called to order some food, but from the conversation I overheard, they were clearly having trouble hearing each other. After the call she mentioned the total price seemed a lot less, so I decided to call back on my phone to confirm they had the order right. I heard the man fine, and told him I was calling to confirm the order on (x)Road because the sound on the other phone wasn’t coming through clear. I also said the total seemed less than she thought. I told him the 4 THINGS we ordered: Chicken balls, sesame chicken, chicken fried rice and lo mein. He went over these items, but stated “Oh, you ordered chicken balls? Ok if anything’s wrong I’ll call you back.” Then hangs up. … So, 15 mins later the driver shows up… without the chicken balls. I called back the restaurant, same man picks up. I explain “we just received our order and there’s no chicken balls.” For some reason, he asks me to read the receipt to him, which we both know is incorrect because he did not ADD this to the order, but I did what he asked and then he tells me because we didn’t PAY for the chicken balls “THERES NOTHING I CAN DO.” And then HANGS UP ON ME! Hangs up on a customer! I was so disgusted. I wasn’t yelling or cursing at him, or disrespecting. I called to confirm the order. I was shocked that we were simply calling to buy dinner from him he basically told us to F off. This place has definitely lost us as customers and we will be sure to share this treatment with everyone we know. [Sorry for the long review! Just wanted to give a clear description]

Was horrible Wong ton soup was old and dried to the side and dark brown..egg rolls were soggy chop suy was stuck together like gell and mush I was sick in bed for 2 days..I will never go back to that place

It was a buffet and super nice with good options. We had great service ?? 3 of use came to about $79?

Excellent food and service. Masked waitress making us feel safer. Keep up the great work!

Absolutely horrible service. Made an order for delivery. Waited well over an hour when told it would be 45 minutes. I called back. Was given horrible attitude. The guy who answered just kept speaking over me. I tried to explain that I have been waiting a long time and get told it's going to be another 45 to am hour. Absolutely horrible. Customer service sucks. I don't recommend. Our food was horrible. Worst 50$ iv spent

Got take out, spent just under $200 for a bunch if swampy dishes that all tasted the same. Pork & pineapple was terrible, pork dried out and tough, could barely chew through it. Chow mein noodles were burnt, looked & tasted awful. vegetable dishes were lifeless, every thing tasted the exact same bland & flavourless, Im certain 90 % of our meal was someone elses leftovers. I would give this restaurant zero stars. It was disgusting. No one was full or remotely satisfied, huge waste of money, everything went in the garbage as everyone efused to take leftovers. Overall terrible experience, I do not recommend. I will not be Eatiing Chinese again for a long time after this

We went out for dinner with my son, his girlfriend, and her parents. The Good: The waitress asked us what we wanted refilled and was pretty easy to deal with for the most part. The Bad: The décor is so dated and is very worn. The place is in complete disrepair and in desperate need of a refresh. The buffet was very picked over which was strange because the place was empty. Of the food that was there, the dishes looked old. The waitress asked what we would like to see refilled so my son just started naming dishes that were empty and that he was interested in. We managed to fill our bellies with the items that they replenished. As some of the lighter eaters tried to send their plates back with their forks, the waitress insisted that people keep them because there was lots of food on the buffet that we requested that needed to be eaten. Trust me when I say that it was not a joke. Now this is a pet peeve of mine. My son asked for a refill of his pop and the waitress said we don't have refills. He looked confused towards me, and I told her to bring him another pop please. To the owners, you don't want to nickel and dime a customer when you're putting out subpar food. During a lull in eating the waitress came over and said that she didn't mean to be rude but the owners are about the turn off the lights. I checked out at 7:52pm which means it was about 7:45pm when she pushed us out of the restaurant. Their hours are 11am-9pm so this didn't make any sense. Nonetheless I wasn't that excited to eat more so we obliged their request. Conclusion: It has been years since I have been to this restaurant, and it will be years until I go back.

I remember going to the Golden Dragon as a young child and now I love bringing my daughter here. The owners are so nice, I love to see them! They always give my daughter a little treat. ♥️ I’ve always had a great experience with their food, super yummy! The buffet noodles are everyone’s favourite and we like that the sauce comes on the side of the chicken, it keeps it from getting soggy. ???⭐️