GNR Camping World RV Centre - Winnipeg

Let’s start with the parts manager. Jason was awesome to deal with. Knowledgeable friendly and most of all listens to what the problems are and helps find solutions. He should be running the whole service and parts area. If I could I would give him 10 stars. Now as for the service department Robyn super nice and easy to work with. The crux of the issue was when there were issues brought to the attention of the service manager he would not listen to the problem and after showing pictures of service work that was poorly done and in some cases bordering on dangerous in the case of a wiring issue he would not take responsibility and kept deflecting it back on us. His favourite saying was why didn’t you get get fixed while you were away on your holiday or I had my best man on the job even when he had a picture of the horrible workmanship. If that was his best man, then that would suggest that they don’t know what they’re doing. He didn’t offer any solutions or take any responsibility. We had trusted them to do professional work, but time after time the work was substandard. We had expected much more so are extremely disappointed and would recommend you go elsewhere for any service on your trailer or RV. When I start looking for my next trailer GNR will not be on the list to purchase from. If you can’t provide service to people, why would people want to purchase from you?

We walked in just to look for a camper and see what was out there. But ended up buying one that day?. The staff was amazing and soo helpful. We didnt feel pressured and felt like i knew them for a long time the way we could talk. Angela was our sales lady and would definitely would recommend buying a trailer from them. Cant wait to use it. Thanks to tyler for doing our walk through and having alot of patience with all our questions. Also donna in the finance department super sweet lady took the time to explain everything and help us get the loan.

Very friendly and knowledgeable staff. Super helpful and very thorough. Made the buying and familiarization a pleasure. We enjoyed our purchasing experience and would highly recommend.

** 1200$ MOUSE PROOFING RIP OFF** We purchased a small roughly 2900lbs hard shell camper to tow behind our Kia Sorrento. Fist of all, they don't care that your vehicle towing capacity says 3500lbs ( WE thought this was an accurate representation of our SUV's ability, i guess we know not to trust internet and salesmen) but real life tow on an SUV with 3500lbs capability is actually only 2500lbs max which they won't tell you. ( so, we have damage to our engine and exhaust from over working) next, we got extended warranty and mouse shield since my husband does back country camping. So, we had mice our fist season of using it this year and our mouse warranty was void because they didn't chew through the protective layer sprayed for extra on undercarriage. The mice are deemed to have gotten in through holes on floor for wires ( you can see daylight through holes) that were left unsealed by manufacturer and not properly sealed by GNR before our pick up of trailer in May. These breaches were never disclosed to us so we had no idea they existed. MPI claim was made as well because GNR wasn't covering our cleanup etc because mouse warranty was void in their definition. GNR & MPI deemed the mice came in through those holes on floor. ( the holes the company didn't seal or tell us about) The lack of forth coming information about warranty, general maintenance and general knowledge of the camper ( especially for first time buyer and user) was extremely disheartening. We chose this place because the other places we felt wouldn't take care of us, but in the end, this place didn't take care of us either. Camper was sent to restoration company, they cleaned it and we had to foot the bill as our MPI deductible cost 500$. had we not made an MPI claim, it would have cost 1000$ roughly for proper cleaning etc. We complained to restoration company and they covered 100$ of our bill and GNR said they would cover 100$ due to mis understanding and mix up but deemed it as not their responsibility either. So, instead of GNR covering 500$ of the cleanup cost like we were under the impression that specified in the warranty we signed, they paid 100$ . Because we made an MPI claim too, the cost GNR would have paid would have covered our deductible completely. Had we not made claim, would have cost us 1000$ ** DON"T PAY 1200$ extra for mouse proofing, it's not worth it and waste of money. Your insurance claim deductible is cheaper then the stupid Add on**

We are travelling accross Canada and we had a problem with our trailer camper. When we arrive (without appointement) they were really busy (begining of the season) but the guys behind the counter came out with us to check if it was a easy fix so we could hit the road back shortly. They finally took a hour fixing our trailer rigth away. Best part, at the end they told us that as they sell the brand of our trailer there they would call them to have it cover by the warranty, not a penny out of my pocket ! They also gave our toddler a Nice cuddly toy. Every store should be like yours, you change a bad situation for us into a fun expérience and now we feel safe back on the road ! I almost wish that our trailer break again on our way back! Thanks again !

Our total experience from sales to delivery was fabulous!!! Everyone was very professional, knowledgeable and helpful. Special thanks to Doug, Donna &Tara, and to Jason in Service for their excellent service. I will definitely recommend GNR to our RVing friends!!! Thank you.

Amazing people!! We had plumbing water issues, no hot pressure, Tyler was very helpful, fixed the issue and was super pleasant. I highly recommend GNR for all your RV needs. Mike

We just purchased a new 2022 Flagstaff from Alex. She was most helpful as we worked to select our factory order. The finance team was most helpful throughout our transaction and Kyle was excellent on our initial walk through. We had some difficulty with our braking systems on the day we took our trailer home. The service staff looked after us very well as we worked to establish where the problem was located. They worked tirelessly with us as we discovered the issue was with a control module on our tow vehicle. We thank the whole crew at GNR for going the extra mile to help us. Thank you.