G Adventures

Love love LOVE G Adventures!! I've done 3 tours with them and they've all been fantastic. As a solo traveller, it's a great way to see new places and meet a great group of people. The groups always become super tight-knit by the end of the trip, even with differences in age. G's itineraries always offer a mix of must-see destinations with some local flare that you probably wouldn't experience or find on your own. The guides are great and knowledgeable too. Can't wait to get back to travelling with G (after covid)!

We had the better trip than I could have imagined, Rachelle our CEO made sure every day was the best it could have been. She made adjustments to our that hit everyone wish list..

Do NOT book with them. Worst traveling experience has been made by G adventure – save your money, go somewhere else. When things go wrong on their end, they will ignore you and offer no solution. Currently on an *upgraded* tour in Costa Rica, yet some of the hotel has NO shampoo, NO elevator(uphill +3rd floor), NO hot water, NO cleaning service, NO bedding sheets, NO toilet paper, NO TV service. One of the hotels didn’t even offer a working shower, what?! Half of the place doesn’t offer AC nor heating. I have stayed at better hostels than what they have to offer as “upgraded hotels”. Can someone explain to me how this is upgraded? Called the office, and all they can do is “please fill out this survey”. This is absolutely horrible. I rarely leave bad reviews, but this is beyond terrible. Still can’t believe this is happening.

We just came back from a Classic Peru trip with G adventures. It was the first time booking with them. The sales office in Toronto made an error in our booking and put us on the Inca Trail while we had booked Cusco Stay. When the sales team was contacted they said it was our error, no exception would be made and we would have to pay $320 CDN per person to change this if there was availability. Our CEO who was caring and passionate about his job, arranged a meeting with the local manager at the Cusco office, who acknowledged the error and stated this had happened before and this was sorted at an operational level. There was the same disconnect between sales and operations team when it came to a booking for an additional night stay at the hotel. The quality of the accommodations was overall poor with little insulation for noise and warmth and often not hot water and sometimes no water at all. The included meals were inconsistent and were not nutritionally balanced leaving you feeling overall not great. We suffered from upset stomachs and were I’ll when we returned home. The included meals also did not include drinks, even water which should be a minimum. Sometimes hot drinks were included. What was positive was our CEO, the guides and the group we traveled with. We saw some wonderful things but also felt our time was wasted as they combined a few tours together so we had to go back and forth to collect the trekkers when we could have carried on. We had little to no free time to do our own exploring. I doubt we would rebook with G Adventures again.

Terrible customer service! They cancelled my trip weeks before it was meant to leave due to COVID-19, but I was already living in the location the tour was leaving from and none of the countries were closed for tourists (which is the reason they gave us). Also were required to be fully vaxed - if you knew you would cancel anyway why schedule the trip? At first they refused to give me a refund at all, only a credit (despite it being them who cancelled) and once I complained long enough they agreed. It’s now been over 7 months and I still haven’t received my refund. Have been told twice it’ll be “expedited” with no fruition; now I got pushed to “mid may” when they cancelled this trip in September. Totally unacceptable! I’ve travelled with them before and will absolutely not be again. Not trustworthy!

Be very careful booking with G Adventures. If you have any issues or concerns, there appears to be no avenue for assistance, I have spent hours on hold, left my number, phoned head office — and been promised a return call within an hour — crickets into the wind. Once they have your money, they cling to it like Gollum. The brand espouses ethics, environment concern and so on, but the reality is they do not care about travelers once they have your money. Which is very disappointing because the tour operators are excellent and deserve more. In these times of turbulence and uncertainty, it’s not worth the risk of your hard earned travel budget. If you do decide to book, make sure you read EVERY line of fine print, and disregard what you are told should you talk to their global connection officers before they get their deposit.

I had a great experience. I was able to get a return calls as required and they were always sending me emails etc to get ready for my trip. I had to cancel due to Covid and they were great to deal with. For airlines you need to make sure you have cancellation insurance.. this has nothing to do with GAdventures. Plus be aware of any visas needed.. this is on you to make sure you have it as well as any other requirements when entering a country.

We had encountered G Adventures groups on a previous tour and it seemed like a great tour company. We were excited to book an upgraded tour of Costa Rica. Sadly, the tour did not live up to expectations and when G Adventures was contacted (by everyone on our group and our CEO) there was no response and no resolution. The contact form on the website indicates that they will respond within one business day. It has now been a full week, with a follow up email sent a couple days ago, and still no response. Two people in our group spoke with representatives on our trip and they were told that everyone on the trip would be contacted, at this point no one has. G says that great customer service is one of their core beliefs, but this is not what we experienced. I would not book with G Adventures again.