Fraser Tolmie Apartments

We had excellent same-day move-in support from Anna Stanton, Fraser Tolmie's community manager. She took care of all of the administrative and logistical details seamlessly, and her personal welcome and kindness made the day much easier than I expected. Her thoughtful assistance when we were searching for the right apartment before our move, and the helpfulness of Suelem Gosmann, the assistant community manager, were the deciding factors that made us choose Fraser Tolmie for our new home.

My first week as a new resident has been delightful. The building is very clean and well maintained, the pool and sauna area is immaculate, the gardens and fountains are lovely, well cared for and serene. I was greeted on my first day by the staff, specifically Sue, with a welcome home gift. She couldn’t do enough to ensure that my move flowed easily and that my questions were answered and addressed. The unit is a large one bedroom, was very clean upon my arrival and was recently updated and painted. I am settling in very comfortably. There is a sense of community here at the Fraser Tolmie as well and I have been already delighted with the friendliness of the residents, the cleaning staff and the building management staff. There are so many amenities within a 5 to 10 minute walk(groceries, pharmacy, cafes, cleaner, banks etc.) and public transport is literally at the end of the driveway. I look out of my window and see Mount Tolmie nearby for nature hikes. I am very pleased to have taken up residence in this serene and well cared for place!

My experience at Fraiser Tolmie has been wonderful. The landlords are lovely and attentive, the pool is clean and the neighbours are friendly. We are very happy here. The moving experience was very accommodating, especially considering we moved here from Calgary. They allowed us to view the apartment and have a friend come and collect the keys which was very convenient. The elevator was booked for us and we had more than enough time to utilize it. Upon moving in, we had a faulty plug in which they fixed the same day I brought it up. Fraiser Tolmie is a great place to live and we highly recommend looking into renting here!

These apartments may not be new but they are a good size, well maintained and set a lovely garden setting. The location is ideal for students or families. The tenant mix is really good representing all ages and feels like a community. But absolutely the best part of Fraser Tolmie Apartments is Anna and Suelem in the office. These ladies are absolute professionals. They treat all the residents very well, are very knowledgeable, and make business with the office pleasant. They are wonderful human beings and I truly hope their company is aware of what gems they have with these two excellent managers!

Anna was amazing, she made us feel comfortable if we had any issues. One of the best places to live in Victoria, with the perfect pool , hot tub, and nature. specially the mount Tolmie view was amazing. Thank you Anna and Sue for all your support while we were residing at Fraser Tolmie, will be staying there soon. someday.

Exceptional staff, very good (free) maintenance in the apartment from the maintenance staff, awesome two pools (one has recently been refurbished) and a way better location than we had originally considered well over a year ago. Only minor draw back is the bike storage which is overflowing and not very secure because of how full each different bike storage is. The apartments are large very large and warm feeling, the only additional consideration is to add some of your own lighting as it can get a little dark. The building has shaw cable internet and telus DSL internet, there is no fibre in the building. Heat and hot water are excellent in this building, as are the saunas and hot tubs. We would definitely move back here if we didn't need to be downtown so frequently.

Ever since Devon took over management hasn't been present. The place looks nice. Close to UVic. It's just the building manager who doesn't seem to care. My personal experience was awful. I was tormented by a neighbor and management did nothing to help. Glad to be out of here and want to warn any would-be renters that if you end up having any issues they probably won't be addressed.

Changing my rating after Devon took over. I gave 5 stars 9 months ago and now I'm giving 1. I have been sooo disappointed since they started managing my apartment building in October. I very much miss the old management company. - The poor management started with a very poorly communicated take over, only giving residents about two weeks notice that they needed to change who they were paying rent to; many residents are elderly and were informed they now had to travel to Fort St to pay by cheque, instead of leaving it at the building office. - In under 3 months we've had at least 3 different building managers. - We can never get a response from the building manager when emailed. I have had to call a week later every time and each time the building manager has read my email, but did not bother to reply even an acknowledgement of receiving it. It took two weeks for me to just get a form to request a storage unit because I emailed, called a week later to be told he would email me a form and then I had to follow up the following week because he still hadn't sent the form. Now I'm told I can't get a unit for over a month because they're doing an audit of the building and he couldn't keep track during it, which is again just a sign of poor management and not being able to keep a basic ledger of units issued. So even though there are storage units available, it's going to take 2 months from my first request to get one. When I inquired with the old management company in the summer, they offered to get me a key for a unit within 24 hours and replied to my email within 5 hours. If you're looking at two buildings and one is managed by Devon and the other isn't, I would highly recommend avoiding Devon/Starlight Investments. They're proving to be more interested in publicity events in Centennial Square than actual quality building management.