Fireplace Den

Name: Fireplace Den
Address: 1340 Kalamalka Lake Rd #104, Vernon, BC V1T 6V2, Canada, T, Canada

3.4/5 ★ based on 8 reviews

Contact Fireplace Den

Address :	1340 Kalamalka Lake Rd #104, Vernon, BC V1T 6V2, Canada
Phone :	📞 +89
Website :	http://www.okfireplaceden.ca/
Categories :	Store , Fireplace store ,
City :	T

1340 Kalamalka Lake Rd #104, Vernon, BC V1T 6V2, Canada

Best Fireplace store in Canada

C	Carolyn Christiansen on Google ★ ★ ★ ★ ★ We had an excellent experience with Mike and Kathy. From the help we received in store, to the service and installation of our lovely new Regency fireplace. In addition, Mike saved us from a potential catastrophe with our old chimney, which was cracked and on the verge of collapsing (which we were not aware of!). Mike came up with a practical solution that saved us money and our roof. Worthy of a 5 star rating for sure!!
A	Al Carpenter on Google ★ ★ ★ ★ ★ We are so glad we got a quote from vernon stone . Not only was the price competitive the service was above and beyond. The installer ( I forgot his name ) was professional and courteous , install was a breeze and no mess left behind. As I am fairly handy we went with installing our own stone.. Mike was very helpful in explaining what steps to take and mistakes to avoid in installing wallboard and rock. Kathy was extremely helpful in securing our rebates from fortis and fireplace manufacturer. Overall a great experience recommend them highly.
J	Jeff Mac on Google ★ ★ ★ ★ ★ I bought a Regency gas fireplace from Vernon Stone this fall. Regency had a promotion for free venting. The supplied venting didn't work for my installation. I didn't get any after sale support or help from Vernon Stone. I was willing to pay whatever the cost for the proper venting in order to get my stove working, but they couldn't figure out I just needed a couple pieces of ICC chimney. I had to do my own research in order to get my stove working and in the end I went to Sunfire Systems in Lumby, who were professional, knowledgable and very helpful from the moment I walked in the door. Sunfire knew what I wanted, had the venting in stock and had me dialed in and running in 30 minutes.
R	Rosemary Enzing on Google ★ ★ ★ ★ ★ Kathy enthusiastically sourced out a Canadian supplier for our hard-to-find fireplace grate, and piggy-backed delivery with an incoming order to save on shipping. A small sale for her, but a big deal to us! Kathy was always fun and informative on the phone and dealing with her in person was a real treat. We'll certainly be going back for our stone and fireplace needs!
A	Andrew Hayes on Google ★ ★ ★ ★ ★ Came in looking for something small. Was given help above and beyond. Plus learnt they have smokers, BBQ's and a bunch of other cool things I never would have considered stopping in for. Prices seem very reasonable.
L	Laura Loewen on Google ★ ★ ★ ★ ★ Please save yourself time, money and frustration and take your business elsewhere!!! We put a deposit on a fireplace and had it ordered. We had scheduled the initial inspection for this afternoon. The owner Kathy called my husband just before noon and left a message that since he didn't pick up the phone they would be rescheduling our appointment. We called them back within 20 minutes and I spoke with Kathy directly saying that we had taken the afternoon off of work to be able to accommodate their inspection availability, and that it would be a significant inconvenience to now have to reschedule. She stated that she assumed that we weren't home because my husband missed the call. I let her know that this wasn't the case and that we are ready and waiting for the inspector to come anytime in the afternoon, and that her assumption wasn't correct. She told me that she didn't appreciate that I pointed out her error in assumption and that she was cancelling our order completely. ABSOLUTELY ridiculous customer service, ability to communicate effectively, or take responsibility for one's actions. Given this owners actions we are happy to take our business elsewhere and feel that if she treats people in this manner that we have really dodged a bullet. There are 2 other fireplace stores within one block of this one - save yourself time, money, and frustration and don't give your business to Kathy!
A	Amy C.K. on Google ★ ★ ★ ★ ★ The service I received at Vernon Stone was exceptional. Kathy was extremely friendly, genuinely kind and understood my needs when it came to replacing my old, broken wood burning stove with a new one. Knowing that I depend on a wood stove as my only heat source in the winter, Vernon Stone worked incredibly hard to complete the job in a short amount of time. The installation crew was friendly, efficient and worked diligently to get the job done with zero hassles. I would definitely recommend Vernon Stone to anyone looking for great service and easy to understand advice when it comes to your fireplace and home heating needs. Thank you to Kathy and the install crew for such a great experience. Much appreciated! Amy Kerpel Kelowna BC
D	Deanne G on Google ★ ★ ★ ★ ★ I wish I could leave a positive review as Kathy was very amicable on the phone but I can’t. They left my mother who is a senior without the use of her Regency fireplace for over a year. They claimed to have lost the part and assured me that they would call my mother directly about this but to date have made no effort at all. My mother has also tried to call them several times but they won’t answer the phone. I really hope they do not treat all their clients like this as they will be out of business very very soon. My mom has since given up and is having another store do the repair for her. Thank you for nothing, Kathy…