Fido
3.9/5
★
based on 8 reviews
Contact Fido
| Address : | 1241 Barton St E Unit Q1, Hamilton, ON L8H 2V4, Canada |
| Phone : | 📞 +999 |
| Website : | https://www.fido.ca/stores/hamilton/the-centre-on-barton |
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| City : | H |
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Elaine Erskine on Google
★ ★ ★ ★ ★ Adam was amazing. He was patient in explaining how i could transfer my stuff onto my sisters hand me down phone. All of the Fido staff at Barton Street in Hamilton over the past few years have been exceptional
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Bill Sherwood on Google
★ ★ ★ ★ ★ Would leave a zero star if I could. Short and simple, wallet stolen no ID no entry to the store. Wanted to upgrade my daughter's phone, minimum wage COVID police wouldn't open the door without showing ID. Worst customer support every. 6 yr client
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Crystal Myke on Google
★ ★ ★ ★ ★ Great quick service from Adam today. I am not tec savvy at all, n he made things so simple and less intimidating to me. For me customer service, is wat I look for in any kind of business. N Adam made me feel comfortable n not feel like a total idiot, when I dnt know wat there talking about. So Adam high five to u, ill b back n some friends too!
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Julie Norton on Google
★ ★ ★ ★ ★ They literally treated me and my elderly father like we where there to robbed them and yelled at us that we had to remove our masks and look at the camera just to get in the store they don't even treat you like that at the bank ! Even the Rogers store right next door wasn't doing this to their customers it makes no sense. I don't recommend Fido ! Even the online customer service has been a nightmare ! One star is even too much for them !
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Lisa Harvey on Google
★ ★ ★ ★ ★ Super helpful and friendly staff, Nahrain is the sweetest and always delivers knowledge and amazing service. You won't be disappointed in her care ?
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Lawrence gordo on Google
★ ★ ★ ★ ★ Center mall experience was better then great! Nahrain was so helpful and super courteous. Quick knowledgeable .can't say enough!!! .these are the kind of people that you would want when dealing with any problem !!! THANKS
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Hot Lane on Google
★ ★ ★ ★ ★ I am definitely Not happy with my recent experience at this Fido location. My sales person Adam initially was great and very friendly so I got my new phone right away. Unfortunately he over promised on his offering, so I made an effort to go back to the store and speak to him and his manager Jeff in person. I was charged an activation fee and was told by Adam that eventually I would see that fee applied towards my bill credit . That was absolutely not the case, so I went back to the store and spoke to both of them regarding my concern . Both very defensive advising how Aadam does not remember any part of that conversation ( so it looked like I made up that credit promise). Manager Adam showed 0 understanding, just stood there and kept telling me how if such a bill credit was given it would be on my store bill for my new phone . Both had showen no interest to look into
my concer or to look into a solution to resolve my situation Told me to go home to get my bill ( however they must have a copy in their system ). I called customer support and I was advised that was not the first time it happened at that location so they credited my file proper . Great service over the phone however I would never recommended this Fido location, especially service from a Manager Adam .
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Angela Arana on Google
★ ★ ★ ★ ★ Horrible service. Arrived at door asked to wait 1hr to be let in. Waited in the area. Came back to the door at 6:20 (an hour later) asked what I needed, I said a phone for my son. Just adding a phone to my plan. She told me sorry one person ahead of you. Won't be able to fit you in. Mind you it's 6:20pm and they close at 8pm. What! Is that the policy now. She said go to the mountain closes at 9. Get there at 8pm. It's closed, she told me wrong hours. ?
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