FedEx Ground Terminal
3.3/5
★
based on 8 reviews
Contact FedEx Ground Terminal
| Address : | 80 Goddard Cres, Cambridge, ON N3E 0A9, Canada |
| Phone : | 📞 +89 |
| Website : | http://www.fedex.com/ca_english/services/domestic/ground.html |
| Categories : | |
| City : | E |
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Sabrina Martens on Google
★ ★ ★ ★ ★ Terrible experience. I would give less than 1 star if possible. Had 3 packages waiting there for us. Handed over 3 delivery slips - was told there was only one in the facility (though later found out all 3 had been there the whole time). All 3 delivery slips were taken and not given back. Later, without the tracking numbers (that had been on the slips they took) they were unable to find our packages. No information whatsoever linking my name or address to the packages there waiting for me? Hard to believe. Customer service did nothing to help. I was left to call every place I had ordered from to try and determine which package was there waiting for me in their facility - they did nothing to help.
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Yasser Sawadi on Google
★ ★ ★ ★ ★ Company is extremely disorganized. The online manage package delivery options are not available to use. I call the customer service rep and instruct them to leave it at a participating location near my housr because I work all day. The time they told me it closes was incorrect, the customer service rep didnt even forward any information to the driver and my package ended up going back to their facility. Now I drove all the way to the facility and I had to wait for another 20 mins to get my package.
In a nut shell, opt outfor another delivery provider if you can.
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James Deere on Google
★ ★ ★ ★ ★ Awful experience with their delivery service!
This is not the first time and that's why I'm pissed and rating it one star!
So apparently it is a normal practice for them to just leave a 'Door Tag' without even trying to contact a customer who happen to be home at time of "attempted" delivery, the fact I'm in the apartment building is not an excuse since there's a clearly visible tenant's list with a buzz codes beside each name.
He/she would rather waste his/her time (and mine for that matter) to write a tag instead of look around for just 3 seconds to find a way to contact customer.
Good job FedEx and Merry Christmas!
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Rob Milla on Google
★ ★ ★ ★ ★ Busy place in the morning to get your packages delivered to your business and you
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Jess Morales on Google
★ ★ ★ ★ ★ I decided to write a review, as this is not my first bad experience with this location. When you track your order it will say it arrived here, then it will say it will be delivered the next day, yea, well that turned into three days later, then on Friday I got a message saying it will be delivered on Monday, it was a important package I was waiting, so I didn’t even go out waiting, when it finally arrived, the box was open, as if it had been tossed around or kicked around.
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Akumagba Irene on Google
★ ★ ★ ★ ★ Went there a pickup a package for a friend. The staff who attended to us was cool I guess. You're not allowed into the building so you have to wait at the gate for them to come give you your stuff because of covid. That has its pros as it looks like quite a walk inside but cons for the staff if it's a heavy package
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McGuire Greffel on Google
★ ★ ★ ★ ★ Absolute garbage service, waiting on package for a week been getting the run around since, every day is a different explanation as to why I can’t get my own package which is effecting my job and losing me money! Delivery was never attempted GARBAGE CUSTOMER SERVICE & service overall! I would give 0 stars if it was possible
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C W on Google
★ ★ ★ ★ ★ Cambridge FedEx Driver lied about making delivery attempt. I was at home with security camera live feed, and with their stated time of attempt nobody came or went. If you want to lie about doing your job at least be a better liar. Customer service was a nice person who helped me make a note and hopefully the driver will come back around soon.
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