Factory Direct
3.4/5
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based on 8 reviews
Contact Factory Direct
| Address : | 1235 Donald St, Gloucester, ON K1J 8W3, Canada |
| Phone : | π +88 |
| Website : | http://www.factorydirect.ca/ |
| Categories : | |
| City : | J |
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A M on Google
β β β β β Not a great customer experience. It was a busy day so it took quite a while to get someome to assist me. I was able to finally flag down a male employee who appeared to be the assistant manager. However he seemed to be more preoccupied with his cellphone than assisting customers. If the assistant manager has terrible customer sercice skills what should I expect from the other employees?
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Meg Hood on Google
β β β β β Great deals, staff is not the greatest. They try to be helpful but are often unable to attend to another customer for more then 20 minutes.
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Kameron Kersteins on Google
β β β β β I have been to the store many times including just last week making an $80 purchase.Always uncomfortably tight for an electric wheelchair.Today however everything changed they made the first aisle wider and filled the middle across aisles with stuffSo therefore you cannot get to anywhere passed the first right out of that main aisleYou're basically you go in you turn right and then your forced out. Staff was so unhelpful at panic attack at bring confind seconds from 911 to move things so I could get out
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[email protected] 555523939 on Google
β β β β β I was luck today that I have met the manager Melissa and the best employee mark as they were so corporate and help me without showing any angery face , they were so helpful smiling ? and I really appreciate that, i recommend you always to look for those employee's to help you they're the best ?
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C Pawis (Northernsun) on Google
β β β β β Have to be careful with this store. Products are often at the extreme end of the "cheap" scale quality wise which, I guess, is why they can offer them so cheaply. They sell a lot of refurbish but are not very careful as to the cleanliness or workability of these products and if you happen to get a dud they do not give refunds, only instore credit
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Neil Reyes on Google
β β β β β Melissa is the best! I had some issues with purchasing an item but she went above and beyond to make sure I was taken care of. I felt that she cared about my situation and was super helpful. Go see her and I truly recommend this store!
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Crystal Hayes on Google
β β β β β Went to look for a specific item that I called about before leaving the house. I asked for help to find it from 4 employees. One said he couldn't help, 2 ignored me and 1 said she would help but was helping someone else before I was helped. Ten minutes I waited while someone was supposed to be finding my item. I called before I left to confirm they had it, no one would look. Do not recommend this location.
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Vaden Ellsworth on Google
β β β β β Great surprise selection and 50% of the items had a very fair price. This was my first visit and I will return
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