Epic Cycles - Magnum Electric Bikes
4.4/5
★
based on 8 reviews
Contact Epic Cycles - Magnum Electric Bikes
| Address : | 6221 Hwy 7 West, Vaughan, ON L4H 0L1, Canada |
| Phone : | 📞 +779 |
| Website : | http://www.epiccycles.ca/ |
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Katie on Google
★ ★ ★ ★ ★ Ordered honeycomb tires, only 1 of 2 ordered showed up. My husband has emailed their customer service email a couple times with no response. Unfortunately their customer service is lacking. No instructions are provided with the tire, and they are impossible to install. Have taken it to a few shops with no luck.
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Brian Robinson on Google
★ ★ ★ ★ ★ Big thank you to the staff at Epic Cycles for taking time to answer all our questions and to explain workings of electric bikes and to provide us with e-bikes for test rides. Looking forward to new adventures on our new bikes.
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Cave Man on Google
★ ★ ★ ★ ★ The bikes are better than advertised - the hype is real - and so are the people at Epic! I have now ordered four Sur-Rons through Epic and will continue to support this team. Good bikes and great people. All the best. Cheers.
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Shayne Branigan on Google
★ ★ ★ ★ ★ If you’re looking for a place to get your bike serviced, parts or buying a ebike/scooter this is your place. Don’t even look anywhere else because this is the best service you’ll get. Friendly staff and willing to make your experience the best you’ve had. 11/10 would recommend
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Dylan Hagsauce on Google
★ ★ ★ ★ ★ Always updating!(EDIT 1) STOPPED WORKING AFTER 2 KM THE THROTTLE DISPLAY WILL NOT TURN ON THIS HAPPENED TWICE LEMON!!! (Just died on my fiance on her birthday vacation so angry 2km what is happening with this brand and place.)Much back and forth between myself and the company of no fault of the owner or Mathew. A situation of repair became worse with an unresponsive employee that was taken care of promptly and I was taken to a far better experience once Barry got involved and went above and beyond for us as well as Mathew. My fiances Wolf Warrior is now with the king again! (I want my money back or a replacement I will pay shipping this is ridiculous!!!) (EDIT 2 BEEN DIRECTED TO THE (TORONTO)LOCATION. RECEIVED THE WRONG DISPLAY. 3 ISSUES NOW WITH THIS SCOOTER SINCE BOUGHT EARLY THIS SUMMER! 125KMS AND 3 ISSUES!) ( EDIT 3) they are fast with customer service turned out it was the right display and I was wrong! Good job Mathew will edit review if this scooter works. 5 Star for Mathews customer service though making this now a 3 star review.
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Ned Flanders on Google
★ ★ ★ ★ ★ Finally!! A company that truly cares about the customers!! This was my first purchase from the company. I will tell you this. They are so professional and so kind. From shipping all the way to accounting and every single person in between. They even called me to notify me of shipping times and delivery dates etc. They really make you feel important when you deal with them. I am definitely going to continue to do business with them again and I strongly urge anyone and everyone to share this positive experience with me in the future. Trust me. Try them. You will see. Thanks again for everything!
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Michael Velzy on Google
★ ★ ★ ★ ★ I visited Epic Cycles to purchase some accessories for my current bike and I was greeted by an associate named Michael. He was extremely friendly, helpful knowledgeable. He advised me on which products works suit me for the purpose I needed then for and for the bike I owned. I can’t rave enough about the time he took and how thorough Michael was. Great experience. I will definitely be back when I decide to upgrade to a new bike.
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DefiledCorpse on Google
★ ★ ★ ★ ★ Wonderful service. Fast and very fair price.
The staff is super nice and attentive. They even charged me lower than what I was expecting since some of the checks we initially talked about weren't necessary (the literal opposite of what a used car salesman or a crooked mechanic would do).
I'm happy that the person from store I was planning to go to before I discovered Epic Cycles was rude and said that my bike repair would take a week (I used my E-Bike as a daily commute so this would be a big impact). If that guy hadn't been so unpleasant I wouldn't have discovered Epic Cycles.
I also got my bike back the same day!! I dropped it off as soon as the store opened on a Saturday and got it back by 4PM. The ride home was as smooth as when I first got it and I feel safe riding it again.
I wholeheartedly recommend Epic Cycles. This is the go to shop to get your E-Bike serviced and I'll be back for any maintenance or upgrades that I might need help with in the future.
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