Enterprise Rent-A-Car

Name: Enterprise Rent-A-Car
Address: 10222 178 St NW, Edmonton, AB T5S 1H3, Canada, S, Canada

4/5 ★ based on 8 reviews

Contact Enterprise Rent-A-Car

Address :	10222 178 St NW, Edmonton, AB T5S 1H3, Canada
Phone :	📞 +7888
Website :	https://www.enterprise.ca/en/car-rental/locations/canada/ab/west-edmonton-178th-st-c522.html%3Fmcid%3Dyext:245709
Categories :	Van rental agency , Car rental agency ,
City :	S

10222 178 St NW, Edmonton, AB T5S 1H3, Canada

Best Car rental agency in Canada

H	Hao Liu on Google ★ ★ ★ ★ ★ Great customer service, the assisent manager Sam really took the extra miles to help client, expecially under the current enviorment with all the uncertainty of supply chain and car shortage, Sam used his industry experience helped me out, not only to fulfill the job duty but truly think from client piont of view and understrand the need. Geat work.
T	Taylor Piercy on Google ★ ★ ★ ★ ★ Pretty Slim selection of vehicles right now. Went with driving force and their selection was about 3 times the size. They were still nice to deal with.
M	M G on Google ★ ★ ★ ★ ★ Most annoying thing is recently they've stopped filling the gas tank up all the way for pick up and it's a HUGE pain to try and gauge how much gas you need to put in to get it to 3/4 full to return it. I rent with them all the time for work and staff for the most part have been friendly and helpful. I prefer this location to other west side one and probably would have given them 4 or 5 stars a few months ago but service has gone down a lot lately. My last few visits I've had to wait at least 30mins past my reservation time due to my car being cleaned or needing registration or them having to bring one from another location. I understand there's a car shortage but really wish they would figure out a better scheduling system to ensure timely service like they use to. And fill the gas tanks all the way like they use to! Also beware of the ginormous pothole when entering the lot!!! Cars are clean and nice though.
D	Darryl Lack on Google ★ ★ ★ ★ ★ Had a rental through insurance. Was booked for a compact SUV, however none were available at the time of pickup. After 4 phone calls over the course of the first week (including one from the insurance company), it was apparent they were unwilling to find one for me. They were courteous and I got a compact sedan (Kia Forté); but I would have given 4⭐ if they had even looked for a SUV. 5⭐ if they had found one.
N	Nicole Dz on Google ★ ★ ★ ★ ★ UPDATE: Enterprise was very quick to respond to my complaint here on google review …. However they continue to not respond or help me to locate my lost sunglasses. I know I forgot them in the rental but just respond so I know to give up looking. But the location was impossible to get ahold in the first plangent to try and find them - multiple calls , no answer , when they did answer said they would call me back , no call EVER! The care center that asked me to contact them also did nothing. They Told me they would have management look into this and contact me. It been weeks and nothing. The response below from enterprise is disingenuous and poor service. Just terrible service and frustrating overall. Even drop off was painful with only 2 really slow people working and not place to just do drop off. I will not rent from here again. Original post:When I picked up the car I got great service but it was downhill from there. Dropping off the car took forever , understaffed and too many customers waiting with people taking forever. Don’t try calling for anything they never answer the phone. I called multiple times as I left a pair of $300 sunglasses in the rental. These apparently were not found when the vehicle was cleaned. I was told the car was rented out and they would call the current renter. They never called me back. I called multiple times and never received a call back. The last call I made they told me there was a note on my file and they would check when the vehicle was returned. Again, I never received a call back either way. Terrible service.
M	Mark Kowalski on Google ★ ★ ★ ★ ★ Enterprise know how to take the reservation, they just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them. I showed up to there being no car for me, despite receiving a confirmation and check-in email. They claimed to have “tried” to call me but on reciting back my phone number there was no inclusion of the country code I submitted, so therefore any attempt to call would not have worked - which aligned with their description of “trying” and me not having any missed calls. And they also had my email which they did not use to contact me. But that’s all besides the point: my reservation was confirmed. You cannot confirm a reservation and then not have a car waiting for the customer: this is a failure. No attempt was made to make the situation right (call a different branch/rental company to try and find a replacement? Offer compensation?). I was told there was no car and that was it. Travel plans ruined.
H	Haseeb Ahmad on Google ★ ★ ★ ★ ★ Been renting here since 2019, consecutive monthly. Had some issues here and there in the past but nothing that wasn’t rectified by the managers at that time. The only downsides are the limited choice or availability of the vehicles and high employee turnaround. I see totally new faces every couple of months and have to build goodwill with them from scratch. Overall great experience and the staff is friendly. My business was mostly appreciated and I am hoping to continue this relationship for years to come.
P	Paganheart Heart on Google ★ ★ ★ ★ ★ Staff were great when we were giving the little go kart back... checking it out to begin with...not so much. The car had no windshield washer fluid in it whatsoever not even a drop... inside the car was not actually clean.. looked like it had been wiped down with chlorx cloths and that was the extent of the cleaning unfortunately. The service soon light stayed on continually...annoying. but as I said staff were very nice and easy to deal with.