Enterprise Rent-A-Car
4.1/5
★
based on 8 reviews
Contact Enterprise Rent-A-Car
| Address : | 190 Carleton Dr #112, St. Albert, AB T8N 7L1, Canada |
| Phone : | 📞 +7887 |
| Website : | https://www.enterprise.ca/en/car-rental/locations/canada/ab/st-albert-c570.html%3Fmcid%3Dyext:245709 |
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| City : | N |
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Becky Dessa on Google
★ ★ ★ ★ ★ Wouldn't recommend to anyone. Told me If you pay debit, you can't rent a car without a utility bill??? So I guess if you're not a homeowner or your spouses name is on the utilities, you're out of luck. Absolute joke wouldn't recommend to anyone.
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Zoraa Lutas on Google
★ ★ ★ ★ ★ Yeshan Patel misled my Dad into booking a "suspiciously" low rate guaranteeing that the rate was quoted in the local currency. Once the confirmation email was sent, it was noted the currency is in USD. I immediately called the location to have it rectified. Yeshan Patel told me he "had no time for this" and was doing my Dad a favour by even assisting him. The call was recorded and I am happy to share with the appropriate parties. This is unacceptable service as this shows Yeshan Patel took advantage of a visible senior person for money gain and will do nothing to rectify the situation. A very bad look for Enterprise and this location.
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Shane W on Google
★ ★ ★ ★ ★ This location has been the only location to have ever be disappointed. We rent cars more often then the average person. This was our first and probably last time renting from this location. Staff are nice but seem extremely disorganized. The day before our rental the called and told us to come pick up the car first thing the next day. We get there and they had sent the car out for an oil change so we would have to hold out for it or get another car. No big deal. The give us a mazda. TheUThe manager had informed us the car was being cleaned and to hold on. When the car was brought around front it looked like it had come back from the police impound. There was alot of body damage and part where missing. The inside was filthy and I was not impressed but we have no other choice but take it as they had nothing else and I was not going to mile up my own car for this trip. When we got back we had informed the manager about the condition and cleanliness. It was definitely not clean. The manager kept saying they cleaned it and I showed his the pictures of the filth and kept repeating it was cleaned. If you have no problem solving skills you should not be a manager. I have uploaded the pictures so people can see how gross this SUV was.
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stephan Charron on Google
★ ★ ★ ★ ★ Called to get my deposit back and the manager M. Patel called me stupid and a low life and to never call his business. After a month, head office still didn’t give me my deposit back. Will have to SUE the company for my money back.
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Maher Rahall on Google
★ ★ ★ ★ ★ The employees are extremely inexperienced. An employee told me to keep the vehicle for additional days at no charge. I later find out that the employee got fired for distributing misinformation to customers and we all got overcharged. I literally spent 3 months battling a dispute with this branch and corporate just for someone to laugh in my face and tell me "its not happenin". I also filed a total of 6 disputes and when I'd call back to inquire about it, it wasn't even registered in the system. Dont waste your money or energy on this place.
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Charminator on Google
★ ★ ★ ★ ★ Customer service is outstanding. Very knowledgeable, patient, helpful, they are just wonderful to deal with. If, I need to rent another vehicle, I will definitely use them again.
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Ania Bylinski on Google
★ ★ ★ ★ ★ Wonderful overall experience ! Used rental while my vehicle was in the shop, initially they had provided me with a 2wd, after asking for a 4wd enterprise st albert managed to get one for me the same day ! Communication was fantastic, the kindness of the staff was top notch.
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Shaun Merritt on Google
★ ★ ★ ★ ★ Went in for Rental car after accident, preffered an SUV as suffered injuries in accident. They went out of their way to accommodate me and got me one. Julia and Nikki gave amazing customer service and went above and beyond to accommodate a customer , thank you ladies.
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