Enterprise Rent-A-Car
4/5
★
based on 8 reviews
Contact Enterprise Rent-A-Car
| Address : | 10903 156 St NW, Edmonton, AB T5P 1S7, Canada |
| Phone : | 📞 +7889777 |
| Website : | https://www.enterprise.ca/en/car-rental/locations/canada/ab/west-edmonton-156th-st-c538.html%3Fmcid%3Dyext:245709 |
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Andrea Zemrau on Google
★ ★ ★ ★ ★ Frustrated that I pre checked in and everything yet still had to wait about half an hour for my car to be ready. I was literally the only customer there.
And then I get to my destination, about 3 hours away, and realize that my rental car doesn't have an ice scraper/snow brush. It's November in Alberta, that should be standard!
That being said, the staff member I spoke with when I picked up my rental was nice and the car was clean so it's a mixed bag.
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Robert Coppard on Google
★ ★ ★ ★ ★ Jasmin and her team at Enterprise located at 10903-156th st. Did a amazing job with their customer service. Even thou I was stuck with a van but that's my fault because I didn't book ahead. They gave me a great rate they also picked me and drop me off. I had a lot fun with staff, all and all I would recommend this location if you are renting a car. They where honest and you can tell they take pride in their work...even though it was just a van, it was squeaky clean a mechanically sound!!! So good job, keep up the great work!!!
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Paul on Google
★ ★ ★ ★ ★ I had the misfortune of getting in an car accident and the insurance company provided me with a rental from Enterprise. I can say Justin and his crew are top notch. I look forward to returning!
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Christian Olstead on Google
★ ★ ★ ★ ★ Justin, the manager came across as accusatory and was unbelievably unhelpful. He literally rolled his eyes and scoffed at me several times when I was trying to understand what was happening. Honestly, I felt he didn’t try to understand where I was coming from or to be helpful. If you choose to go with enterprise, Go to the downtown enterprise they are far more diligent and courteous.
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Mike Strome on Google
★ ★ ★ ★ ★ Completely dissatisfied with my experience here. If you use this place make sure you thoroughly check the vehicle yourself before hand. Take pictures. They quickly rush you over the vehicle before you take it and will ding you when you return it.
The manager Justin Conrad was completely standoffish and unprofessional. The vehicle already had damage to the bumper and they are now saying I did damage to the grill above that previous damage and I am on the line for it.
See for yourself if you can point out the damage to the grill I am expected to pay hundreds of dollars for out of pocket due to their negligence.
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Stephanie Seavers on Google
★ ★ ★ ★ ★ If I could give this place a negative star review that would be the serious situation here. Michael is the only friendly person who works there, everybody else is on power trips with sticks up their butts!!! Worse service ever returning a vehicle and literally made me STUCK at their rental place and would not take me back to pick up my vehicle!!
Also management is terrible and thinks he can just boot anybody and everybody out of the office or “call the cops” on them!!
WORSE RENTAL CAR SERVICE EVER!! AVOID THIS PLACE LIKE THE PLAGUE!!!
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Iva Bariffe on Google
★ ★ ★ ★ ★ I rented a car at this location in 2020 and could not be more please with the service that I received . The Guys were extremely personable . I actually got hit by another driver and I was grateful that I was advised to pay a bit extra for the insurance . Great service and I look forward in using them again .
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Shane Lambert on Google
★ ★ ★ ★ ★ Be careful with these guys. It's a dodgy outfit for an Enterprise. I made a reservation and received a phone call a few hours before my pick-up time saying that the online reservation system wasn't in sync with what they have at their office. When you can't trust them to honor their confirmations, then you can't make any plans.
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