Enterprise Rent-A-Car

Name: Enterprise Rent-A-Car
Address: 2677 Bank St, Gloucester, ON K1T 1N1, Canada, T, Canada

4.2/5 ★ based on 8 reviews

Contact Enterprise Rent-A-Car

Address :	2677 Bank St, Gloucester, ON K1T 1N1, Canada
Phone :	📞 +78
Website :	https://www.enterprise.ca/en/car-rental/locations/canada/on/ottawa-s-bank-st-c317.html%3Fmcid%3Dyext:245709
Categories :	Van rental agency , Car rental agency ,
City :	T

2677 Bank St, Gloucester, ON K1T 1N1, Canada

Best Car rental agency in Canada

M	Matt Macaskill on Google ★ ★ ★ ★ ★ Got here and there was no one in the office at all. The phones were ringing like crazy and there were no signs indicating that anyone was gone or will be returning. After 10 minutes one of them showed up and said she'd be with me in a minute. After another 5 minutes one of her coworkers came in and helped the gentlemen who got there last and not the 3 of us waiting in line. I finally got helped after waiting for about 20 minutes and then found out that my reserved van was given to the gentleman who went before me. They still had a van for me, but they had to go clean it out which took another 5-10 mins and not until they helped other customers (understandable since there were a few of us waiting for a bit). I'm not from Ottawa and I don't know if this is how they usually operate, but having 2 employees in does not seem to be enough. Both people working there seemed very nice and helpful, but in my opinion more staff was needed. Maybe they were short a person today, but I could hear someone working in the back office that likely was a manager and probably could have supported his staff if there was an employee missing. Definitely go here if you need to rent a car, just be prepared to wait a while, even if you mad E a reservation. She did thank me for my patience at the end which was nice.
k	karen Dubue on Google ★ ★ ★ ★ ★ Absolutely amazing! I was in a really bad accident this morning Jacob C. White was very sympathic,caring and wanted to do anything he could to ease the incident that happened this morning. Thank you, Karen Dubue
M	Mark Rusiecki on Google ★ ★ ★ ★ ★ My wife Shirley Landles rented a car for a week from this location, good price, excellent staff, top notch service. I highly recommend these guys!
A	Ahmad on Google ★ ★ ★ ★ ★ Terrible inventory, called 3 times over 3 days and they did not have anything to rent out and said they are operating on a wait list and will give me a call when they have something available, 4 days later still nothing!
C	Cammy Tsang on Google ★ ★ ★ ★ ★ I have booked a car through Enterprise website for Christmas in Sept (3 months in advance). By the time I booked the car, I have just sorted the lowest price of a car and booked for it. No one has contacted me further until Nov 30 mentioning that the online price listed was their error and either I have to pay $600 more for the same car or $300+ for a smaller car. Christmas is just less than 1 month and Enterprise has left us with no car as we cannot afford to pay extra amount on car rental. I tried to write an email to their Customer Care department on Dec 1 and after chasing for twice, there was still no one contacting me to resolve this. The department mentioned that they have forwarded the case to the manager of the store and he/she would contact me directly. At the end, since Christmas is just 2 weeks ahead and we cannot secure a car still, so we decided to cancel the trip. I thought it was a TOTAL SCAM - if it is a technical error on their end, Enterprise could have called me the next day after I book the car. I would totally accept it and look for other options as there was still time for me to check around and secure a deal that I am comfortable with. But for less than 1 month, they just informed us and asked us to pay extra to rent a car from them because it was their fault or error! I don't know how a big company like Enterprise can treat customer like this! I am very disappointed with their handling and arrangement! This is the first time I booked a car through Enterprise and I will never book through them again!
J	J.Philippe B. on Google ★ ★ ★ ★ ★ Completely satisfied with the work of Erron & Jacob. They went beyond expectations for getting me a 6 seater SUV, that I booked early in the morning, on a busy weekend. Kudos to them.
A	Asha Panesar on Google ★ ★ ★ ★ ★ This has been my first time in a long while since I rented a car. I was directed to this location by my dealership at Bank Street Hyundai and I must say the service I received from Kiersten and Melanie was exceptional. Not only did both take the time to answer my questions and any concerns I had, when I was worried my rental had to be extended due to a potential delay with my car they were very reassuring of the process. I also appreciated the complimentary drive back to my dealership after I returned the rental. Highly recommend this location and will use again in the future!
D	David Vu on Google ★ ★ ★ ★ ★ Had a great experience for my first time renting a car here. My car got in an accident and I had to rent a car. It was my frist time but everything was explaining thoroughly and they make sure that I understood everything before I had a car. I had 2 options when I came in to choose: one is Chervolet and one is Volkwagen. My rental car was so clean, nice and in perfect condition. They have 2 locations on bank street and I got lost when I returned the car, I went to different location but they still accepted it and help me have a lift to go pick up my repaired car. Professionalism