Enterprise Rent-A-Car - Winnipeg

Great experience during pick-up - the agent was friendly and gave us a free upgrade. He did not check the vehicle thoroughly but I could care less because we purchased the Collision Damage Waiver (CDW) anyway. Returning the car was also easy, and the agent who did the walk-around told us no damages were found and that we were good to go. Problem was an hour after the return, we received a phone call saying they had found a large crack in the windshield and asked us various questions regarding the damage that apparently no one was aware of until an hour after our return. We certainly were not aware of such damage before, during, or after our rental. Moreover, agents who would have checked the vehicle after the rental before ours, before our own rental, and after our rental period did not see such damage. Upon realizing that we had purchased the CDW, the agent wrapped up the call, but we were curious to know what the damage looked like. We asked the agent to send us photos but he told us the car had already been sent elsewhere and that he would send us the photos on Monday when the car returns to the branch. At this point, we became skeptical of the existence of the damages we were accused of causing during our rental. We called back on Monday, and the agent who talked to us told us the car had still not been returned to this branch and that whoever talked to us on Saturday was not working at the moment. I had not mentioned the name of the agent who we had talked to two days ago so it just made us more doubtful of this entire incident. I asked to talk to his manager, who explained that the car was being rented out and that he would send the pictures to us the next day morning. It could be just us, and maybe the large crack in the windshield did indeed happen during our rental. But even then, I just don't understand why requesting a picture of the damage on the vehicle that they should constantly be keeping track of is so difficult or how it could possibly take days to do. I will update this review again tomorrow accordingly depending on whether we do receive the photo of the damage and whether the extent of damage makes sense reflecting on our rental experience. I will give 2 stars for the great rental experience until 1 hour after return. EDIT: We did receive the photos and it is possible that the damage went unnoticed during the walk-around after the return. Manager seemed sincere and was quick to respond. Updated star rating to 3.

I have rented 3 cars here with no issues, last time when I was returning the car (which had their own insurance), they found some issue with the front window and the guy called the manager which misgendered me 2 times knowing my name and have being corrected to tell my that I had an issue with the window just for me to tell them that I had insurance. COMPLETE WASTE OF TIME AND HUMILIATION I'm never going to rent a car here again. This happened Monday 13th after 3:30 PM.

I rented a vw tigun from them car was not clean from inside lot of animals hair i have to clean it because i dont like animal hairs and i parked the car in my garage and oil was leaked in my brand new garage,,, so now am pouring coke on it to clean it. Car was comfortable thats why am still giving them 3 stars.

Absolutely Horrible Customer Service. The man on the line is completely disrespectful and condescending towards customers. He tried to lie to me after inquiring about misinformation I was given. I needed a vehicle for a family emergency to pick up a family member in Saskatchewan. Now I do not know where I am going to go to rent a vehicle after this terrible experience. The man on the phone likes to make customers cry!!!!

Super friendly staff go out of their way to look after you. I do have a beef with the decision made by Corporate to have both fobs for a car linked together with a steel cable which cannot be opened. The customer loses any benefit of two fobs (e.g.one for one person, the other for the spouse ) and additionally is inconvenienced by having a bigger lump of fobs they have to jam in their pocket or purse. Imagine going to a hotel, asking for two cards and they give them to you glued together?! I understand why Enterprise does it it - if they keep the fobs separately and have to move a car to the Podunk branch they have to track down both fobs . BUT (and this is the TED Talk portion of my rant) this is a decision being made to make the company's operation easier while inconveniencing a customer. Thank you for coming to my Ted Talk

I've been renting from Enterprise , ellice location - for a few years now. Lately - in the last month - I've had several reservations - taking my mom back and forth to doctor's appointments. Twice in the last month I received a call from Enterprise telling me they had no cars and they had to "push back" my pick up time from 10:00 am to "possibly " 3:00 pm. I asked if it was FOR SURE that I would have a car at 3:00 pm - and the man said "hopefully". The last time - they called me the day before I was to pick up the car and told me that they were again out of cars. They said if they had any cars - I would be the first on the list to receive a rental. Keep in mind theses reservations were made well in advance - and I'm a GOLD member!! I'm certainly not impressed with Enterprise lately. ***as you can see - Enterprise responded by telling me to get in contact with them. I did just that - but have not heard from anyone.!! - so just because Enterprise is directing those with complaints to get in contact with them - does not mean they will respond to your contact.

These people care more about money then they do about retaining loyal customers. We recently rented a vehicle from them over the Christmas holidays(December 2021). Over that time period we saw some family that had cats. Some of the cat hair transferred to the vehicle (very minimal along the side of the seats). Upon returning the vehicle they told us there would be an additional detail fee of >$100 do to the pet hair. Even though the vehicles should be vacuumed between guests. Although receiving dirty vehicles is nothing new for this location as we have had to ask for them to clean the vehicle “again” before taking it off the lot. It seems that others have also experienced a similar thing judging by previous reviews. Anyways, the fee would have maybe been understandable if not for the other 3 concessions we had to make with them prior. 1. When we received the vehicle it only had 3/4 of a tank of gas (which was noted) but we brought it back with a full tank to be nice since there aren’t many convenient gas stations near by. 2. The windshield had a chip in it and we were worried it could splinter further but there were no other vehicles they could give us. They didn’t even try to make other arrangements. Thus we were stuck taking that vehicle or having nothing at all which wasn’t an option. 3. They gave us a vehicle without a block heater or battery blanket in -30C weather. There were some days over our rental period were the vehicle would barely start do to the cold, thus we would have been paying for a non working vehicle. We have rented from them multiple times over the past few years so to be treated this way after trying to be respectful and loyal customers is appalling. This location used to be great and a joy to work with but not anymore. I hope they are happy losing loyal customers for the extra few hundred dollars they got from us.

Awesome people, helped me a lot in hard time and tried to workout everything asap special thanks for making my experience great goes to shajad and Idrees.