Emterra Environmental

Name: Emterra Environmental
Address: 304 John St, Victoria, BC V8T 1T3, Canada, T, Canada

1.7/5 ★ based on 8 reviews

Contact Emterra Environmental

Address :	304 John St, Victoria, BC V8T 1T3, Canada
Phone :	📞 +899
Website :	http://www.emterra.ca/
Categories :	Recycling center ,
City :	T

304 John St, Victoria, BC V8T 1T3, Canada

Best Recycling center in Canada

M	Michelle Lee on Google ★ ★ ★ ★ ★ Should really rethink their policy regarding the bin size. Just moved to the area, (which was a new development) and purchased a bin for recycling only for them to not pick up due to height which was not widely advertised or communicated. I understand there is risk of weight but more often than not, it’s filled with plastic waste which is pretty low weight. Pretty annoyed. Checked outside and saw several houses with the same bins not picked up. Foresee a lot of ppl peeved with the company.
S	Scott Campbell on Google ★ ★ ★ ★ ★ Constantly leave recyclable items in the bin, no notice given as to why they aren't picked up. Try calling the office after 4pm and there's never an answer (Google says they're open until 5pm). Once they didn't take my bin so I took it across the street and they picked it up from that side of the road; I think they just pick and choose what they want to pickup. Constantly leave bins in the middle of the driveway so I have to stop on a busy street to clear the bins. Drivers are useless, management is clearly useless as nothing's got better over the years. Hopefully the CRD gets a new company to collect blue bins.
J	Judith Williamson on Google ★ ★ ★ ★ ★ The young fellow was vaping, as he left my property today and it wafted though my open kitchen window. It smelled like pot. I am allergic to smoke and I do not appreciate this. I called Emterra and the fellow I talked to did not give me a very positive response. I asked if he wanted to see the security video and he said no and then made excuses. This is not acceptable.
W	Wendy Wilson on Google ★ ★ ★ ★ ★ I was so excited to hear that you offer door service with people who have mobility issues. Set it up at the end of August and as of today, no one has picked it up on a regular basis so I have to call in every two weeks on pick up day to find out why it has not been picked up. Ladies who answer the phone are polite and understanding and say they will pass it on to the supervisor then someone is sent out to pick it up. I called in today as no pick up on Wednesday, was told it would get passed on to the supervisor again and that it would get picked up today. I asked her to get the supervisor to call me as I would like to talk to him. No call from the supervisor and bins did not get emptied today. MY QUESTION IS: Why offer a door service when no one ever comes to pick it up?
J	Jarrod Rimas on Google ★ ★ ★ ★ ★ This company and employees are a joke. Can’t keep a schedule to save their life. Been over a month since a pickup, yet they say it’s due to weather and such. Funny.. GFL, has no problem coming every week at the same time every time, and yet Emterea can’t make it in a month! What exactly are we as home owners paying for?? No service, we should be refunded at the very least. “Top Environmental Companies” is pure fiction, how environmental are you if they don’t even take glass…straight to the land fill. Terrible service. I would have put 0 stars if it would have let me
C	Cheryl Read on Google ★ ★ ★ ★ ★ Missed pick up again! We would give 0 star's if possible! Worst customer service we have ever experienced and judging from other reviews we're not alone. It's Thursday April 14th. our pick up day (not a holiday)....tomorrow is a holiday....I guess the crew decided to take a 5 day weekend! No notice (same as previous misses....again read the other reviews). This company should never be awarded a government contract....they are unreliable, inefficient and lack communication skills.
S	Steven Barrett on Google ★ ★ ★ ★ ★ Our strata complex has service quality issues almost every week with Emterra. Bins are regularly tossed about on our front lawn, damaged, and moved to opposite ends of the complex instead of being returned to where they were placed. We have also had some bins left behind full, without infraction tags, despite being placed at the curb before collection time (the night before) in an orderly manner at the curbside. These problems continue despite reaching out by phone and email to the company multiple times over the past year. Avoid Emterra if you have the option!
N	Nathan on Google ★ ★ ★ ★ ★ I am left with no explanation as to why certain items are not collected. one time I received a note stating the reason was because my items were not separated enough. I get home today and I'm left with a bin containing nothing but glass containers. how am I supposed to separate them any further than this? please explain, because I've been here 6 years and only after my property switched to your service did I have any problems. I attached a photo showing how my bin was left. if you have any way that these could have been better separated let me know, because I'm genuinely baffled.