Dorplex Industries Ltd

Bought these nice steel french door entry system thru Home Depot. We paid extra to have them painted, and while subtle, you may notice that the sweep on one of the doors was a different colour. To their credit, between Home Depot and DorPlex, they sent a new sweep. More serious is the rain we had earlier this week. It was not a heavy rain, but it did come with high winds and was blowing the rain against the doors. The water was dripping pretty steadily thru the window insert??The attached video shows what I woke up to. Later on it streamed in even harder! While it doesn't make me any happier, it only seemed to be happening on one door. Spoke with Home Depot right away and they said they would engage DorPlex, but to date I have still not heard back. Not impressed.

Amazing, state of the art manufacturing facility! They make beautiful doors.

I had the most amazing experience with the dorplex customer service team while looking for a new door for my home. Their staff explained to me exactly what I needed, and steered me in the right direction when it came to the security of my door and directed me to an excellent contractor in my area. I could not be happier with the door that I received, and I get compliments on it all the time!

Dorplex really wowed me with the install and quality of my door. I had a specific vision in mind for my door and they went above and beyond to make sure that everything that I was asking for would work with my entryway. I usually don't write review for any product, but I have to say that the team at Dorplex treated me like a million dollar customer. I would highly recommend this company.

WARRANTY ISSUES do NOT get addressed timely!!! 10 + months. Front door was not properly installed, the door is warped,coming apart and warranty is taking 9 plus months to not fully repair the issue.Safety issue 04/19 Contacted Victor at First Class Windows and Doors whom I purchased the door from in regards to glass separating from the door on the inside and the outside. Came & assessed was told a new piece needed to be ordered & Dorplex would be in contact with me. No word from with of them. 27/08/19 called Victor was told the part was in and should hear from Dorplex. Nothing. 11/09/19 - Called Victor again was told Dorplex will be in contact. 24/09/19 email stating that Dorplex came WITHOUT my knowledge or permission and assessed the door from the outside & will come cut the plastic and apply silicone not addressing the issue of the glass separating on the inside of both the bottom & top of glass. 07/10/19 - was told by Jerry at Dorplex that I don't need to be home could possibly come Oct 10 or 11th when i was out of province and was told i don't need to be home. Again not addressing the inside glass separating from door. I will not allow any work to be done to my home while out of province nor is that appropriate practice. Was told I would have to wait another 3 weeks. I had another door company come and assess the situation and ask for a second opinion. The door itself is actually warped and was not installed properly. There is a 1cm gap between the door and the frame and the door was not hung with the proper standard screws for a front door. Was told 1 kick to the door and it would come crashing in the lock is barely in the door because the door is not fit in the frame right, causing a safety issue. The door is installed on a angle which therefore lets air through the top of the door and the lining has shrunk which now has more gaps between the door and frame and can see light through. Over the past year the glass has almost completely separated from the door and have pictures from April compared to now and there is a significant difference. When contacted Victor was told it is not his problem it is the warranty and he can't control how long it takes, I feel 6 months is a little long for having a piece needing to be ordered and installed to only coming over and cutting the access off and applying silicone and not addressing the inside issue. I asked for a refund and was told "that's not happening". BBB complaint filed Oct 16/19, received email from Jerry stating that they would now agree to fix the door properly but would only give me a date that he as aware that I was out of country. Jan 7 received email stating " I will arrange for our service department to do the work in the next few weeks". We are over 10 months that the service issue was put in place with no date of resolution. Customer service was contacted twice with no response. Buyer beware. Jan 14 2020 still waiting for a response from Dorplex with a service date. Cold air is actively blowing out of the frame and is now almost completely separated. BUYER BEWARE!!

I am a door installer for over 28 years. I bought a door from a reseller in the niagura region. Dorplex cut a mail slot in the door as per my clients request. First time they sent a bronze mail slot not matching the black glass, handle or the door sill. After having me send it back before sending the right one I went back to install it and the hole was to small. After connecting with the supplier I was told Dorplex will not do anything. Its not there problem and fix it myself

Wish we had taken a before photo to show the incredible transformation. We are delighted with our new Dorplex doors and grateful for the excellent service and sales support we received. Great company! We replaced our front entrance door, side door to our garage and back patio sliding doors all at the same time. Our home looks so much better, is safer and no more drafts on cold days. Thank you to all the staff at Dorplex!

I purchased 2 sets of doors from Dorplex Industries LTD through their local seller in Thunder Bay, Tilka DKI Construction. I purchased a set of doors for the front entrance and a set of french doors for my rear patio. Both doors were installed by professionals who install doors on a daily basis, following all proper methods and procedures as per Tilka. I will begin this review with the issues with the rear french doors. The rear doors were installed and when I went to install the door handle and locking mechanism, I noticed that no lock and handle set would be able to be installed due to the pre drilled backset of the holes. Rather than the standard backset of 2 3/8 or 2 3/4, this door was approximately drilled out to the backset of 2 inches. I contacted Tilka and they indicated that I could get a custom handle which would range from $200-$300 more than the $150 lock set I had originally purchased. Of course, that was not alright with me as a customer and I stated that I would only accept to have a proper door set sent to me to correct the issue. Approximately 1 month later I received a new door set and again it was installed by professionals which were paid by me (the issue had left me with an unusable and insecure entrance to my residence for that period of time). I noticed upon receiving the door that the screen did not fit the opening and left gaps of 1/2 inch in some spots as well as the fact that the frame was clearly bent. This issue was reported to Tilka within the week and I was told it would be taken care of by Dorplex. During the warmer months (Northern Ontario) I didn’t notice much of an issue with the operating door, other than I had to pull harder than average to have the latch mechanism catch in order to have a proper seal. At the time I didn't think much of it... until it became winter. It was quickly noticeable that in fact the door was not completely sealing as when I would go to open the door, there was a large build-up of condensation which then froze and created ice on the top corner of the door frame outside. Initially I had thought maybe there was an install issue so I took all the measurements of the doors and gaps which indicated that the door was installed plumb and square. All of the reveals/gaps were symmetrical and even. I then placed a level (straight edge) on the door which revealed the issue, which was that the door had a large bow in it. Again I contacted Tilka who send out Paul (Co-Owner) who did the same as I did — he pulled measurements and placed a straight edge on the door. Paul himself stated that there was no apparent installation issues and that there was indeed a bow in the door, but that it shouldn't be causing the issues at hand and then proceeded to state he would let Dorplex know about the bow in the door and the need for a correct fitting/undamaged screen. Fast forward to the winter of 2022 and I had still not received any contact from Dorplex or Tilka and nothing has been remedied, but the issues have gotten worse. Now from the leak in the top corner of the door seal, the condensation is dripping down the seal and landing on the door sill. When the temperatures dropped in the cold evenings, the bottom of the door sweep would freeze to the sill and I would be effectively locked inside my house. This was IMMEDIATELY advised to Tilka as there were numerous times in which my family was locked inside my house due to the ice on the door. Through many contacts with Tilka (Paul) and Dorplex, I have yet to have a solution provided or even parts to replace the damaged sweep (as I had to use a heat gun on the door at least 10 times on different days). This was a serious safety concern (you will see why further in the review) as if there was an emergency in the house, my family would have no way to escape safely. *REVIEW CONTINUES NEXT POST*