Door Surgeon - Edmonton
2.4/5
★
based on 8 reviews
Contact Door Surgeon
| Address : | 17812 118 Ave NW, Edmonton, AB T5S 2W3, Canada |
| Phone : | 📞 +788998 |
| Postal code : | 5 |
| Website : | https://www.doorsurgeon.com/edmonton/doorsurgeon-edmonton.php |
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| City : | S |
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Bill Herbert on Google
★ ★ ★ ★ ★ Last week I purchased new springs for a very old garage door on an even older garage for my daughter at the Door Surgeon's Edmonton west end location. Thanks to the help of the parts department and JJ in service I was able to complete a difficult repair with relative ease and with the confidence that the repair was done right. Their experience and interest in their work was a nice positive change. I highly recommend this facility.
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Drake Ward on Google
★ ★ ★ ★ ★ 0 stars really. Single handed WORST COMPANY. DO NOT USE!! . My door was kicked in and the door jamb wasnt repairable, and they claimed since the house was older it needed retro fitting ... To the tune of $5700 for a frame, 6 pain steel door, and deadbolt and lockless knob . Then charged me $276 just for coming out and quoting me, no work was done on sight . Crooked pricing ! On the plus side the locksmith was really nice , hes what got them the star.
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Sarah Young on Google
★ ★ ★ ★ ★ Used lock surgeon previously to get some truck keys. Service and pricing was fantastic so I decided to try out door surgeon when my garage door stopped working.
OK i may have hit it with my car :(
Service technicians are professional, clean and nice. Got me fixed up the same day so I could get in and out. Then had a new door installed a few days later. Its been almost a year now and everything still works like new.
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Michael Lastiwka on Google
★ ★ ★ ★ ★ Not impressed. For basic maintenance involving lube, some adjustments to the door, to the system my bill was over $550! Now a month later the door still doesn't work. So I was charged for maintenance for a garage door that doesn't open or close properly. Feeling very ripped off. Seeing these reviews explains my mistake. No one told me that it would be $150 just to come out. Only idea about price was when I was handed the bill. I was expecting maybe a couple hundred for the labour, but geez man. After reading these reviews I now understand.
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Nick Watt on Google
★ ★ ★ ★ ★ These guys don't know what they're doing and charge absurd rates for their complete lack of knowledge. Called to get my house door weatherproofed and a cracked threshold sill cap replaced.
They charged me $550 and all they did was screw in a sweep to the bottom of the door. I could have bought this part for $40 and screwed it into the door myself. That $550 didn't even get me a completed job - the door now won't close properly and he measured the door incorrectly so the sweep hangs out past the end of the door.
Furthermore, when asked if we could replace the threshold with a better option, he said this was a standard part and he would source a replacement. Only to find out that the part hasn't been available for years.
And lastly, every time cost was brought up the service tech had to call his "boss" to get pricing for the job. Why is there no set service rates in place?
Avoid this company at all costs. I'm out $550 for a $40 part and 20mins of work. Complete joke of a business.
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Christian Pommer on Google
★ ★ ★ ★ ★ They knew what they were talking about with my old Wayne Dalton iDrive over the phone, tech came out same day (a Saturday no less) within 90 minutes. Mickey figured it out fast, gave me fix and replace options and had the parts with him to fix my system. Back up and running in less than 2 hours.
Thank you, Door Surgeons!!
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Stephen Cundliffe on Google
★ ★ ★ ★ ★ We received a written quote to repair two overhead doors for $2,730.48 on January 20 2022. The work was completed and paid on January 25 2022 for $3,637.91. Over 32% higher than their written quote. Despite our complaint to their quote department on the 26th of January, apparently Door Surgeon is not concerned with their reputation. No wonder they are a 2.5 star. DON'T TRUST ANYTHING THEY QUOTE, EVEN IN WRITING!!!
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jodi bond on Google
★ ★ ★ ★ ★ Called these crooks to repair my garage door.. did not provide a quote did a simple fix put on three bolt buddies and a dead bolt and charged
$1200......then proceeded to discuss my personal business as to what occurred at my residence with the neighbor as to what happened at my home! when he said 1200$ which i paid with credit card over phone.. I assumed he used a new door until i went to see the work he had done. Absolutely absurd! Here is the hack job, does it work yes, is it worth 1200$ ... avoid this company at all cost
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