docbraces Lacombe

Had an amazing consolation with Dr. Cheba today! I found him and his staff incredibly helpful and professional. If you're looking for orthodontic care I highly recommend him!

Dr Vivek Cheba and his staff are incredible!!!! As a mom of a child with a developmental disability the thought of significant orthodontic work does not come without some concerns. We went in for an initial consultation with Dr Cheba and his staff which proved to be nothing short of amazing, welcoming, compassionate, understanding and empathetic. They were so professional yet sincere and truly eager to improve my daughters smile. They spoke to my daughter about her teeth and explained the whole process and treated her with the utmost of respect. We decided Dr Cheba and his staff were the orthodontic team that could meet her needs hands on and with such kindness. From that point forward every visit she was greeted by name and with a smile. They were always happy to see her and she was equally happy to see them. The whole treatment process went smoothly and without delay the timeline outlined at the initial consult was 100% accurate and has resulted in a beautiful smile. To this day Dr Cheba greets my daughter by name and with a smile ? She loves going to the office even if it’s not for her own treatment and instead for her brother. She has been treated as a wonderful young lady who is valued and respected. Thank you Red Deer Orthodontics for all you have done !!! I would highly recommend Dr Cheba for any child but WOW! is he exceptional in the treatment of those with special needs.

Have went there for the past the days around noon - one and no one was inside lights were off. Very unprofessional. I honestly don't recommend this location

SAVE YOUR MONEY AND GO ELSEWHERE!! Completely unprofessional and overrun and unorganized. I went for my consultation August 28, 2020. I got my braces the same day and financed the total bill of $6300. I was quoted 2-2.5 years with the metal braces I had put on. I decided to leave Docbraces in April 2021 and thank god I did! In the 8 months that I was a patient at Docbraces I was only seen TWICE (my first initial appointment & 1 wire change appointment). They’re so inundated with patients and overrun that they’re booking 2.5-3 months out (I had springs on my braces that weren’t even engaged because I went so long between appointments). Because of my frustration with their horrendous booking schedule and not even being able to get ahold of the clinic unless I pressed 1 for the new patient line I wanted to sit down with the in-clinic manager and I also sat down with the accounting/financing manager (who referred to herself as the “middle man” and basically rendered herself as useless and wouldn’t let me speak to her regional manager). During this sit down/meeting the in-clinic manager called me a child for NSF’ing a payment (I was laid off due to Covid), belittled me, made me cry and acted completely and utterly unprofessional and offered up nothing but excuses; stating that Covid was entirely responsible for their scheduling issues and also having to let go of employees (said employees actually left the practice because of how horrible its become). And what’s weird is that every clinic has to follow the same Covid procedures and my new clinic has now seen me 3 times in the 3 months I’ve been their patient... Crazy how that works but alright… Because I switched clinics, Docbraces hit me with an outrageous bill of $2700 as a patient transfer out fee (for two visits). Employees at my new clinic have been flabbergasted by the outrageous amount Docbraces charged me to transfer clinics, as well as how unprofessionally the staff at Docbraces treated me throughout the whole process. Stay FAR away from Docbraces unless you feel like having appliances in your mouth that are doing absolutely nothing for 8 months or if you feel like being treated like a number instead of a patient, or if you feel like being belittled by the staff at the clinic when you have issues with their horrible scheduling and lack of orthodontic treatment. I think it speaks volumes of a clinic when not only can they not take accountability, but they can’t even hold onto their employees, let alone their patients! **edited to add: They also “lost” my $200 cash (4 $50 bills) down payment that was given to the woman who set up my payments who conveniently no longer is employed with Docbraces. My down payment was $172 [and some change]. I forgot my wallet that morning and only had cash on me so I said I’d pay cash and the woman said it would be fine however she didn’t have a cash float to give me the difference back so I told her to just apply the full $200 to my financed bill. Apparently I was to blame for them losing my down payment as well and they did nothing to even attempt to look into it.

Just went for my polishing and had Richelle do a fantastic job cleaning the stains off. Highly recommend her! Thanks my teeth look way better ?