Damara Day Spa Bessborough Sasktoon - Saskatoon

Welcoming and clean environment with nice and knowledgeable staff. Covid-19 protocols are being respected. Highly recommended.

Went for a gel manicure and the quality was horrible. We were staying at the hotel and before I got to my room I realized one nail hadn’t set and needed to be redone. One week later 3 nails have chipped and one has completely broken off. I continuously have gel on my nails and never have this issue. I do not recommend this service at this location.

Over priced and poorly managed. We had couples massage appointments booked for 11:45 today which were supposed to be for 1hr. The massages were good, but only went until 12:30 and they still tried charging us for the full hour. They said that we started at 11:30 (which is when we showed up to fill out the paperwork because we were told to and didn’t get in the room until 11:40, so be prepared to count that time as time towards your massage). There are a lot better places out there and will not be going back.

The person that did my pedicure was really sweet so that was a none issue. However, between what seemed to be a broken massage chair and hearing an employee being spoken to poorly for a misunderstanding with another booking it was a not relaxing at all. I felt it was unprofessional to allow customers to hear those kinds of conversations and the cost was not money well spent. I also see a week later my shellack polish is peeling which normally takes at least 2 months to happen. ?

Roger and Stephanie (RMTs) were beyond professional. Stephanie (I hope that's her name - the RMT with red/brown curly hair) even checked us in and got us filling out our forms after a very long wait at the front desk. The massages were great, and the room and heated blankets were very warm and relaxing. The only area that fell short was reception, and I may be biased previously having worked that role at other spas. I do not feel this short fall is entirely the staff's - training and the set up of the front desk are definitely most at fault. Having previously worked reception in a similar environment I know how crucial tips can be as additional income for RMTs and aestheticians. My partner's massage was covered by insurance, and I paid for mine on debit, so I asked the second receptionist if the tip I enter into the debit machine can be split between the two RMTs. Front desk staff said they did not know how to do that, and offered no alternate solution. I said okay, can you ring through a second transaction as a tip for the other RMT? Again, same response - didn't know how and offered no other solution (though I know both tipping options I offered are possible on Milano). Finally, my partner was like I think I remember seeing an ATM in the hotel lobby, I'll go take out cash. He tried to get change from the front desk staff for the tip, but that was somehow an issue as well. If we hadn't been persistent and suggested like 3-4 different options (something the front desk staff should be trained to do), the RMT would have missed out on a tip. I can't imagine how many tips the staff are missing out on because of the front desk staff not knowing how to work Milano and not offering other options. If you want good front desk staff, you need to train them well, treat them well, and pay them well. People shouldn't be met with a long wait time, a disinterested shrug and "IdK" when questions are asked, etc. I am appreciative though of the first receptionist for quickly processing our insurance - she seemed swamped and like she didn't have much support.

Strong, overpowering sewer smell from the hotel that was wafting into the spa. When mentioned to the ladies performing our treatment they seemed surprised by the comment... A bit of Febreeze was sprayed but only helped for a short time. The lady performing the treatment for my friend kept leaving the pedicure room to do something else, which left a 1/2 time difference in our treatments and my friend feeling like her service was rushed... for $90/ pedicure this place does was not worth the time or money. Will not return, nor recommend.

The staff were super nice, but the manicures were poor quality. We took our niece there and despite a 9am appointment that we were on time for, the staff didn't get us started until 9:20. My niece got acrylics and despite taking excellent care of them, 3 had fallen off in the first week. My partner and I got shellac. I had to request a third coat because the second clearly wasn't enough. My partner didn't request a third coat and his is looking very thin and uneven. The spa space itself is nice and the staff were very friendly but we wouldn't trust them with manicures again.

Therapist are great and professional. However management of the spa are unbelievably without any customer service knowledge, they don't care. My insurance got declined due to the Therapist being not active on the day of service, so spa needs to send them one document (so simple). Upon contacting the spa they promised to follow up. Since then they did nothing, they didn't attempt to do anything. I called the spa 5 times, emailed them, asked to speak to the manager, guess what; manager never available to answer my calls neither call me back for more than a month. Will definitely not return, I recomend you to stay away.