Dairy Queen Grill & Chill

When you want ice cream, Dairy Queen. When was the last time you had a blizzard, peanut buster parfait , ice cream cake, cheese cake, flame broiled hamburger ? And more yummi stuff. Custom cakes as well.

Not impressed. Came in to collect my 100 point bonus just for visiting DQ and did not get it because this location does not have a QR reader. I ended up ordering a cheeseburger and it was good, but it didn't add to my loyalty points.

We visited your store today at 4:30 and the two servers were having a nice old chat, One looked at me and I thought she would serve me but no acknowledgement just continued to chat away. I was the only one in the store at that time I was on the verge of just leaving so I beckoned her over and she approached me. I apologized for interrupting her conversation and then she decided to serve me. Really think this should be discussed with her as the customer pays her wages ,we certainly won’t be coming back and just wondering how many others get treated in this fashion? Thank you for taking the time to read as we normally never complain.

Food is decent although the fries are a sad amount for $4, and staff is unfriendly. Tables were all dirty but the store was not busy.

I had written to DQ to tell them about a series of pathetic Blizzards we bought after the change of ownership. Over and over I was asked to tell DQ HO, which DQ I was reporting, even tho I included the address and store number off the receipt each time. Those Blizzards were anemic to say the least, very little chocolate or other items in either one, cups not filled, etc. This is what transpired after that experience. Awhile back, there were some coupons in the mail or on a flyer, I forget which, for a free Dilly bar. One evening, we dropped in to the store on our way home and presented the coupon for the free Dilly bar. The young lady at the till, asked what else I wanted, I said nothing else, just the Dilly bar. She replied that I had to purchase something else to get the free Dilly bar. I took back the coupon and looked it over, then asked her to show me where there was any mention of having to buy anything else to get the free bar. She said it wasn't on there, we just had to buy something else to get the bar. We went back and forth a few times, people were lining up behind me, so I said, never mind, forget it. As I reached the door, she called to me saying, "Okay, I'll give you the free Dilly bar." I said no, I didn't want it, then we left. More recently, perhaps 10 days ago or so, the DQ stores here in the Vancouver area had a special on for BOGO Blizzards. We saw the offer on the sign in front of our local store so went in. When it was our turn to order, I told her we wanted the Buy One, Get One Blizzards. She took our order, but the total was higher than what the indoor sign said, so I asked her why the bill was higher than we normally pay for our BOGO Blizzards. She then told me that it was 99 cents more for the second one. Again, I found myself saying "That is not what the sign out front says." She told me that it was an additional 99 cents and that there must not have been room on the sign to put the additional price. I told her there was plenty of room on the sign. In the end I paid the additional 99 cents because my wife and I both were hungry and wanted a Blizzard. I will attach a couple photos to show what the sign advertised vs what we found out when we went to order. BTW, the Blizzards were made properly this time although the same problem persists with different levels of 'fullness' for my wife and I. That never used to be an issue but it has been for every one we've had under the new ownership. In the past, I have ordered ice cream cakes for my staff and friends. For a long time, the only 2 types of fast food burgers I would eat were Teen burgers and DQ flame broiled burgers. Now I stick to Teen burgers. In 2004 I became so addicted to Blizzards I gained 40 pounds in just a few months and had to take a break from them for awhile. The previous owner of this business made her store very customer friendly, with exceptional Blizzards, other treats and non ice cream meals. I've spent a fortune in that store over the past 20+ years, however long it's been there. My guess is, that like myself, others will find they are frustrated with the changes and go elsewhere. Being told something is free and no conditions, then finding out I have to buy something else to get the 'free' items is a scam. To advertise BOGO Blizzards with no mention of additional costs, then charge 99 cents for the 2nd one is a scam.

I walked in and paji at the front looked so gruntled and angry I asked for a yummy yummy milkshake and he pulled it out and gave me his “cream”.Paji was so rude and he made me cry!!!!if u like the juicy juicy cream please cummm here now .

In love with the "Brownie and oreo cupfection" and banana split. Tried cotton candy Blizzard. But didn't like that.

I felt that the ambience is not that enticing, pleasing to the eyes... the feeling that it lacked sparkle ? Say, the floors Not regularly cleaned?...washroom needs good clean up too!...chicken strips were so dry inside...there was a good line up though perhaps because of the location.