Dairy Queen Grill & Chill - Emerald Park

Both of our Grill Burgers were made with Moldy Buns, of course we were served at the Drive through, of course we were home took a bite and they both went into the Garbage. Not Impressed!

Actually received true, fresh and hot burgers today. I wasn't sure what happened. I've forgotten what that was like. Good!

Cannot understand simple instructions instructions and always Screw up my orders and they never correct it Very poor customer service there!! We'll drive to the city so I get proper service

Worst drive thru ... i ordered burger and drink.. the girl asked if i wanted fries i told her NO... three times.. when i get to window i get burger fries and no drink... when i told them i didnt want fries i wanted a drink.. i got attitude. So i left telling them what i thought... will NEVER go there again

Really good food here, considering its dairy queen. They take their time to prepare the food and it comes out nicely. They Have never forgotten the flip the blizzard, and are especially friendly.

Terrible drive through, cold food, rude customer service. Used to be a great place but, new ownership killed it. Won't ever be back!

Went through the drive thru Saturday the 19th at 4:21pm and used a coupon for two 4-piece chicken strip baskets and fries for $13.99. The staff originally included two medium root beer's with our order, but then realized our coupon did not include drinks so we told them to take off the drinks. They gave us the two chicken strip baskets and told us to have a good day before we paid. Us being decent human beings with morals informed them we hadn't paid yet and proceeded to pay for our meal. The young man who seemed to be training looked grateful for our honesty. Later in the evening my friend checked her apple wallet which showed an overcharge of $21.75 so we returned to the location. We informed the cashier, Padtay, (I apologize for my spelling) about the situation and he was very friendly, but needed to get his manager. The manager was eating in the restaurant and seemed very unhappy and even shook his head when he was informed of the situation. He proceeded to look through electronic receipts for our order and when he was unable to find it he got angry at us for not having a receipt. I told him that we were not given a receipt and he said that we should have made sure we got one. Last time I checked it is not my responsibility to ensure DQ's employee's do their job appropriately because I am not the manager. The floor was covered in receipts, napkins, and fries in the kitchen so I wouldn't be surprised if the receipt ended up on the floor instead of in the bag. After this we were told that people try to scam them by doing this so they can't do anything about it if they can't find the order and wrote down our number so the day manager could contact us and he walked away. I began speaking with Padtay again and informed him I was concerned that nothing would be done the following day because there would be even more orders to look through. Guess what..... still no call. Padtay was professional, understanding, and kind, but I am extremely disappointed in how rude and unprofessional the manager was. If you hate doing tasks which are expected of a manager then maybe you shouldn't be one.

DON’T GO HERE WASTE OF MONEY Ordered 2 chicken sandwiches the grilled one was not even cooked properly. Asked if there was straw in the bag the cashier said yes WENT HOME NO STRAW. COMPLETE WASTE OF MONEY.??