D & H Catering

Background: D and H Catering catered a meal for a wedding I attended. The meal was brunch and was to consist of a relatively basic menu, including eggs, bacon, sausage, omelettes, and waffles, along with fruit and vegetable trays and other garnishes. The bride and groom paid for 85 plates. First, the good: Now for the bad: There were slightly fewer than 85 in attendance, approximately 10-15 of whom were children under the age of 10 who ate very little. Now, mediocre food is not enough to elicit a negative online review from me, but poor customer service and failure to even attempt to provide the agreed upon services are, and that is what I witnessed at this event. 16 people (at least) did not eat. ~20 people only had the option of an omelette because the caterer ran out of all other food options. Bacon, sausage, potatoes. They were short on nearly everything. They brought one tray of potatoes. One tray. For 85 people. Not a comically over-sized tray. Just a standard caterers’ tray. Even if your food is sub-par, at the very least make sure you bring enough. As for the food quality, it was not great. It wasn’t awful, but really, how hard is brunch? One thing I will point out is that one of the menu items was waffles. At $25/plate for breakfast I feel as though you could reasonably expect, at the very least, freshly made waffles. What they delivered was a box of Eggos (or some generic equivalent). Nothing against Eggos, but if Cora’s served Eggo waffles straight out of the toaster they would no longer be in business. I unfortunately can’t comment on the quality of the potatoes, bacon, or sausage because I was one of the 18 who only had the option of an omelette. An omelette that I waited nearly 30 minutes for because only one person was manning the omelette station, cooking 1 (sometimes 2) at a time. It should also be mentioned that we were served on paper plates and cleared our own tables. The service provided at the wedding was objectively poor, but it was the handling of the subsequent complaints that really spurred this review. D and H catering was unapologetic for their shortcomings. They fought against any restitution. They accused the attendees of eating too much. They claimed that the paper plate count was an accurate way of determining how many guests were in attendance, as though it was inconceivable that somebody may take more than one paper plate. Simply put, they would not take responsibility for the fact that they did not bring enough food. If you read more reviews on D and H caterers, you will see that this is not the only time they have done something like this. This type of behaviour appears to be a trend. If you are considering hiring them, do your due diligence. Read the reviews. There is a theme. I don't want to see others getting taken for a ride by a less than ethical business. This was brunch, remember. Arguably the easiest meal to cater. If you go on Yelp, be sure to read the filtered reviews. They have a ridiculous 5 star rating, but only because the negative reviews are being filtered out. 9 out of 13 reviews are "not recommended", and therefore not factored into their score.

D and H catering catered my wedding in January and the overall experience was good. Holly was a pleasure to work with. Everything tasted great and they did a great job of catering to the various dietary restrictions of our guests. Thank you again Holly.

Further to Edward's post. When they were running late Deidre didn't contact anyone to let us know, she ignored calls from my husband, wedding planner, etc but finally called and left the bride (me) a voicemail. They also did not provide the correct foods as specified on our contract... Substituting cold pasta salad for quiche without letting us know. Somehow the fact that Deidre believes her food was wonderful outweighs all of the other issues. We had a Sunday brunch and the food was of mixed reviews. Hot omelette was good but everything else was nothing to write home about. Nobody ate the scalloped potatoes bc they were gross. They werent the cheesy kind one would expect they were something that tasted like chicken broth/herbs. Our wedding planner said she has never seen a caterer fail to this epic proportion and said any reputable company would likely offer 50% back or full refund. We were only offered a free catered meal for the immediate family; of course we have no interest in booking/eating with D&H ever again, even for free.

We used this company for our wedding reception. The food actually tastes good. Don't get me wrong. That's why I'm giving this review a 3. The power went out for 2 hours or less on my wedding day. So, instead of eating at 5:30pm we ate a little after 8pm. Not ideal, but not much that can be done. We ordered herb crusted tenderloin tips as one of our buffet items. We ended up with something else. Because we paid early, we were supposed to have an appetizer. There was no appetizer. The food was also severely cold. I ordered food for 80 people. I'm glad only about 65 came because there would not have been enough. We were offered a $300 gift certificate as compensation. We asked for a $300 refund instead and have never heard back. I would prefer an answer of no rather than being ignored. Honestly it's what prompted my review. Normally they were very communicative.

D & H recently catered our corporate Christmas party. They were on-time, extremely efficient and the food was AWESOME. Moist turkey, perfectly cooked beef and the rest of the meal just as good. Staff was helpful and knowledgeable about all the items. All in all we were very happy and will be using them in the following years to come.

D&H catered my 32nd birthday party on September 20th 2018. The food came out hot and delicious. Holly was a pleasure to work with, very accommodating. Holly worked with some dietary needs we had and she did an amazing job. Overall a great experience from start to finish. My husband and I would highly recommend D&H!

I have to admit that I was hesitant to go with D and H catering due to some of the reviews. I called to get a price quote and spoke with Holly. I did express my concerns to her and she put me at ease and explained that they were under new management. I called a few other caterers but D and H was the most reasonably priced. Thank you so much for making my wedding a success and helping me pick a menu for the event Holly! Although everything was tasty the guests absolutely loved the meatballs in the mushroom sauce. I look forward to using you in future events!

I just want to rave about D&H Catering! They catered my grandmas 60 birthday! We needed a customized menu I spoke with Holly directly she was very helpful and catered to our every need! We had the herb crusted chicken and meatballs along with potatoes salads deserts and much more. They were on time professional and very kind! I highly recommend D&H catering for your next special event.