Crunch Fitness

Name: Crunch Fitness
Address: 925 Ontario St, Stratford, ON N5A 6W5, Canada, A, Canada

3.2/5 ★ based on 8 reviews

Contact Crunch Fitness

Address :	925 Ontario St, Stratford, ON N5A 6W5, Canada
Phone :	📞 +977
Website :	https://www.crunch.com/locations/stratford-on
Categories :	Chiropractor , Gym ,
City :	A

925 Ontario St, Stratford, ON N5A 6W5, Canada

Best Gym in Canada

C	Cheryl McIntosh on Google ★ ★ ★ ★ ★ I got a membership to Crunch Stratford, previous to covid. I was under the impression that a "month to month" membership would be literally month to month, where you go in and pay physically each month. That's how it was explained to me. So anyways it's all fine and good and then covid hits, gym closes. So when the gym opened back up again, I didn't go, because it seemed like a hassle. I noticed Crunch had been taking money out of my account. I called them, and I asked why they're doing this, when I am on a "month to month" membership. They said that's what a "month to month" membership was. I stated that I was unaware, and that it wasn't explained to me properly upon purchasing the membership. The woman on the other end kept arguing with me. I eventually said, ok just cancel my membership then. She said I had to come in to cancel it. This is a huge inconvenience to me, because I do not live in Stratford. Needless to say, they said there's nothing they can do. I sent an email to Crunch's website, with no response. (It has been a month). The customer service at Crunch Stratford is absolutely terrible. Whatever happened to the customer is always right? Would it kill them to give me back my money they have robbed me of? No, no it wouldn't. Please give me my money back. You're a corporation. I'm a human. What's $150 to Crunch? Seriously though. Why cant you just give people their money back. You say you have 5000 patrons....what's 25, 50, 150, 500 bucks?????
T	T B3ehl3r on Google ★ ★ ★ ★ ★ The monthly membership fee is a really great value. I unfortunately had my visa stolen in December, but due to the holidays and postal service issues, didn't get a replacement until mid-January. ABC Financial called me multiple times, but unfortunately it was all automated, and only gave me the option to update payment, which I couldn't do because I had not received my replacement card. When I did receive my card, I went into the gym to update my payment info in person. To my surprise I now owe about $100 total in fees. I asked for a manager to call me back, so I could explain the situation and clear up why I have two late charges for only one month of missed payment. Marissa had called me but did not take the time to listen to the situation, and kept talking over me telling me to "stop and listen, okay?". She told me that I should have came into the gym to let them know, but I don't know why I would have to waste my time doing so when I was expecting a replacement card at any time? Not that I expect an overly professional experience from a gym, but that was an odd phone call. I am cancelling my membership because visas can get lost / stolen and this has been a headache to deal with, I had at least 10 companies taking auto payments off my card during this time, and Crunch Stratford was the only one that has caused issues. I am disappointed in the lack of professionalism and lack in common sense of Marissa telling me to pay the overcharges in full, and then call visa to dispute the charges.
D	Daniel.Kipfer Milverton on Google ★ ★ ★ ★ ★ Lost my credit card and needed to update. Instead of doing the normal thing they and just letting me update it they tack on a $25 fee for nothing and then when I complain the owner treats me like a child. No loyalty at all for a member thats been there for over a year. Would rate a 0 if it was possible. In response to owner a couple of things that did not happen First I was sent no text messages. Second I Am still here because you made me pay another month to get out of my contract. Also I was not given the option of not paying the $25 or I wouldn’t have been upset. The weeks you said I had was literally 2 days. As I come to the gym 4 times a week and I had just gotten my new card. Also the staff wasn’t rude, I never said they were. The owner, however, was very rude. The fact you basically have to make things up is sad and really shows you need to change some policies. I stand by my review.
B	Brett Nafziger on Google ★ ★ ★ ★ ★ Great gym, super friendly staff and awesome members. Due to the affordable price point, the gym is often busy but the members are extremely friendly, allowing you to work in or even giving up their machines for you if the one you need is taken. The staff are super helpful and always look after everyone, many of them even go out of their way to memorize your name and check in on how you’re doing. Owner is very kind and can be often seen greeting members throughout the gym. Would highly recommend!
C	Chris Parker on Google ★ ★ ★ ★ ★ Often busy, good place to work out overall. Good location
J	Jason Coates on Google ★ ★ ★ ★ ★ Terrible gym rude managers strange rules billing sucks also they will charge you while closed. I did not even raise my voice again blaming thier customers for thier poor service and the rules were pre covid its just a terrible gym
R	Ray-Cara Burt on Google ★ ★ ★ ★ ★ I've been a Crunch member for 12 years. I'm newish to the Stratford location and I like it! I am wondering though why the mens change room was shut down during peak gym hours (5 o'clock) for a ridiculously long time! Did someone have explosive diarrhea in there or vomit? Then I would understand why there was a line up of men waiting outside the change rooms at peak gym hours waiting and waiting. My husband had taken his pre-workout and was starting to feel nauseous from the just sitting as it coursed through his system. Men were all standing around asking each other why it was happening during PEAK GYM HOURS! I was thinking "I still have to go home and make dinner and get ready for tomorrow...I've been up since 5am and this is really putting a damper on my plans for the night. I'm sure that the wife of the other man waiting was thinking something similar. It really ruined our entire night as we didn't get home until after 7 PM because of it and we work at 6am the next day but have fitness goals. Maybe for the future let the staff know that disinfecting the bathroom is necessary but should be done with a little more urgency if doing it during peak gym hours. I would have emailed but there is no option on the website.
J	Joshvader 66 on Google ★ ★ ★ ★ ★ I have been to 3 other gyms before this is the Best place to work out. All staff is very nice. Lots of equipment to use and lots of events and extra things to do. Prices are really good too