Cornerstone Medical Clinic
3.2/5
★
based on 8 reviews
Contact Cornerstone Medical Clinic
| Address : | 4367 Hastings St, Burnaby, BC V5C 2J7, Canada |
| Phone : | 📞 +9 |
| Categories : | |
| City : | C |
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food.adventures on Google
★ ★ ★ ★ ★ I tried phoning them multiple times during different times of the day and also a different day altogether to ask if they were accepting new patients. Not once, did they pick up the phone. I even left them a message and they never called me back. Even if they were "accepting new patients", I wouldn't come to this clinic because how would I ever book an appointment if the receptionist never answers the phone. Their phone automated message kept appreciating me for my patience, but unfortunately my patience has ran out on this clinic.
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Jaci Benson on Google
★ ★ ★ ★ ★ Dr. Dong has been a great family doctor for me, I got in with her when the clinic first opened and have nothing but great things to say. Perfect office location in a new, clean space. Only complaint is that it can be difficult to get a call through sometimes, but otherwise great.
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Raquel Ayarra on Google
★ ★ ★ ★ ★ After my family doctor retired I was so anxious about finding a doctor that my family and I could connect well with. It was truly a blessing to find Dr. Dong, she is perfect for our family! Dr. Dong is patient, listens carefully to all issues and is receptive to any questions we have of any ailments or concerns. She is very thorough at explaining diagnosis and treatments and makes us feel that we are being well looked after. Not only is she very calming but relates very well with kids. I feel beyond blessed to have my family and I under her care.
The staff at the clinic is very helpful caring and accommodating!
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Rosli h on Google
★ ★ ★ ★ ★ I have to give a worse rating than deserved because the reception desk is just awful one lady is good but the other seriously doesn’t even answer calls politely and is very rude it takes forever to get an appointment and it seems really hard for them to renew prescriptions even tho the pharmacy is in the same building as the clinic Please do something about the front desk staff! Other than that doctor Dong is a great doctor and I have had good experiences dealing with her. She deserves 5 stars the front desk however is very frustrating.
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Bat Girl on Google
★ ★ ★ ★ ★ This doctor's office is located inside the Pharmasave in Burnaby Heights. You can enter the clinic through Pharmasave or use their separate entrance from the covered parking lot.
The receptionists here have to multitask like crazy while checking in patients and setting up the patient rooms so some patience is required.
Otherwise, the wait time from arriving, being assigned a room, to the doctor seeing you is better than other places. I do not recall having to wait long like over an hour at some other places in comparison.
They do have an online booking system but I believe its for existing patients. In the online booking system I like that I can leave a note online and the receptionist responds through there.
My doctor is Dr. Hong and I have no issues with him. He seems to have a good disposition, and he does put in an effort to get to the root of an issue unlike other doctors who brush off concerns without any reason.
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Charles on Google
★ ★ ★ ★ ★ If you see very low rate here, not because the doctor, but the attitude of the receptionist. The young lady show few respect, patience and professional when I just asked few questions. The worst experience for visiting a clinic if I were boss. I must get her fired. It doesn't hurt to hire a new receptionist rather than low the reputation of your clinic just because a little joker.
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Dev H on Google
★ ★ ★ ★ ★ The doctors are all super great, but man the receptionists and customer service is TERRIBLE. Whether its online or in person, Pamela who works there is rude and short. Sometimes she is nice depending on the day but in general it's like she hates her job and can't have the decency to be nice to people. Online messaging system, you ask her questions, she doesn't even respond and just posts an attachment with no explanation. LAZY. Good doctors, terrible receptionists. Not sure why they keep her
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Wanyi Su on Google
★ ★ ★ ★ ★ This clinic deserves a new reception person. The reception desk lady is quite rude. I’m a new patient and this is my first time calling this clinic for appointment. I had no previous idea of they not accepting new patient. The lady just shouted at me in the phone of not accepting new patient and said that I called them twice. I don’t know why she deemed that I have called them before?? If I know the clinic reception person like this before, there would be no reason I would call this clinic next time. Please be kind to your patients.
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