Core Care Family Health Team

Love the staff… hate the phone calling system.

Edited: Hours on their website and Google are listed, so i called during those hours. The auto-bot answering machine says the office is closed. Unfortunately the reason for my call is that my GP neglected to submit a perspcription we'd discussed. Original review: Core Care's reception is THE WORST. You must listen to a longwinded answering service for about 5 min before being able to use an extension (if you try the extension before the answering service is done blabbering, it tells you "this is an invalid entry" and starts the whole thing over again... ). After that, you're placed in a holding queue that reminds you of your waiting time every 30 seconds. I've spent up to an hour on hold like this and had the call drop. If you're using a pay-as-you-go phone plan, forget it, just get a different doctor. EDITED with related information: I've learned there is also a booking system that adds some complication -- reception staff are unable to book future appointments for certain time blocks, limiting the number of appointments that can be pre-booked and, as a result requiring some patients to keep calling in hopes of getting their doctor that day. This of course further congests the phone lines.

The staff are very helpful and are quick with booking appointments. It does take a little while to get in touch with someone but it’s nice that the phone lines let you know where your call is in the que. Every time I book an appointment with Dr. Glenny or the nurse, they are both quite prompt in getting back to me. Overall, I think this clinic is doing their best amidst this pandemic, and I appreciate that the staff are always doing their best to ensure everyone is taken care of properly. Thank you!

Contacted office to make an appointment as a new patient with Dr. Glenny. Specified this was about mental health and was urgent. Waited 3 weeks for an appointment, took the day off to wait for her to call. Called when was not contacted, told there was two voicemails left (there was not) and my “private caller” blocker was on (it was not). Was told next appointment wasn’t for another few more week. As someone who has been struggling tremendously waiting for this appointment, it’s unbelievable how this was handled. I would not recommend this clinic to anyone.

Great team of staff. Dr. Glenny, James and all the nurses always make me feel comfortable and heard. Finding Dr. Glenny has made dealing with multiple health issues manageable. She listens to me and works with me to help me improve my health.

Dr. Glenny has been amazing so far. Thorough, quick and appropriately friendly. I had my first appointment over the phone a second in person and a third over the phone. They were all timely. My concerns were all addressed respectfully and informatively. Getting my prescription filled was a breeze. No paper work for me at all to have to handle. Grateful to have found her and also, to have found a doctor who is a part of a health care team. The amount of resources (mental health, physio etc) available are amazing.

Dr glenny and their mental health counselor Audrey Augano are both incredibly unprofessional and lack the fundamental understanding and compassion needed for treating patients with mental illness. I have (on record) 5 phone appointments with audrey that were taken over when she started crying about her own personal problems with her family issues and not allowing me to finish speaking. On each occasion audrey was too emotional with something external or unrelated to what I was talking about and took over the entire session... i began to really dread appointments with audrey as her basic understanding of mental illness was severely less than it should be for someone in her job position. Over all both dr glenny and audrey lacked the basic understanding and compassion needed to be treating mental health patients. If you dont have mental health issues, you will likely receive better care from dr glenny. If you do suffer from anxiety disorders or ptsd like myself do yourself a favour and find another team. The mental health clinician audrey made situations much more challenging for me than they needed to be. Audrey also broke confidentiality when I discussed being disappointed that dr glenny was refusing to treat physical issues and dismissing them all as anxiety. The only exception to the over all poor support I received throughout my two years with this clinic was my time with their wonderful psychiatrist dr Kate and the dietitian diana, both were phenomenal. I'm sad to lose these 2 on my support team. However after both dr glenny and Audrey's innaprorate behaviour I believe it is for the best that I find care with a more informed provider.

Wouldn't recommend at this time. Glenny being a new doctor has a long way to go, lacks professionalism and has much to learn about compassionate care. She appeared great within the first few months, but that very quickly changed for unclear reasons. Seeing her adamantly refuse to do tests for ongoing issues recommended by the ER after a legitimate hospital visit was a real eye opener. As well, her way of handling clients mental health is shockingly inappropriate. Being a doctors office you would think that they would be on top of property maintenance especially during the Winters, but I guess their laziness and carelessness extends outside of the office! Snow storm was a week ago, no excuse.