COFFEE CULTURE CAFE & EATERY - Winnipeg

Amazing place! When I first stepped into the store, I was amazed by the cozy setting and mouth-watering selection of cheesecakes. Customer service was nice. I ordered turkey avocado sandwich with an oreo frozen’ccino for lunch. The food came quickly?? Such a delicious combo!! The sandwich was flavourful, absolutely love the herb garlic flavoured ciabatta bread. The frozen’ccino was just the drink I need after working under the sun the entire morning. The cost ~$15 lies slightly on the costlier end for me but considering the quality of food and ambience it’s 100% worth it. I’ll definitely visit again to try other items on the menu and bring my family and friends too. (I rarely do reviews on Google but it’s really good ☺️ Thank you!!)

I come here on a regular basis to study and catch up on schoolwork. The overall atmosphere is conducive to getting some work done. However, there is a worker who is almost always working when I walk in, and she is usually the one taking people's orders. She always appears unhappy and dissatisfied with her job. Her customer connections are always completely lacking in my opinion. In fact, I'm usually hoping she's not working when I come in because she makes me feel uncomfortable and anxious when ordering. Now with the mask mandate no longer in place, i can tell even more now that she doesn’t want to be there. I know many people feel the same way with this one worker therefore I think it’s important to remind everyone working about customer service. Besides this one worker, I love coming here and will continue to go regularly. I really wish you guys closed at 9-9:30 so I could come at night more often with friends or by myself since 8 is a little to early.

The atmosphere is cozy. The food selection is pretty decent. However, the barista lady/cashier/food service worker is not friendly. Does not say thank you or you are welcome. I can sense that she is not happy to be working in this cafe. I've seen reviews here that are similar to mine. Question to the owner, what would you feel if the person representing your business is like this?

Have been here a lot and I think I have even left 5 star reviews….unfortunately. The food was great…and still is. Little on the pricey side but I am okay with that. What I am not okay with is the guy behind the counter just grabbing food bare handed to throw in the bag for skip drivers to pick up. The cleanliness has gone downhill a lot. Was in there first thing when they opened. I pointed out the counter needed wiping from food stains. 20 minutes later, and after serving a dozen more customers, and it hasn’t been touched. Floors and washrooms are in serious need on a cleaning….something I would think would be done before opening the doors. Would love to better my review for next visit.

THE WORST CUSTOMER SERVICE EVER RECEIVED IN A CAFE. I enjoy working at coffee shops for a few hours always ordering multiple times throughout my visit whether it be coffee or a snack. This is my third visit here. Same employee is borderline HARRASSING customers. My first visit was great here as he was not working. Second visit, employee said at 6:40PM, "Everyone must leave in 2 minutes." Posted closing hour is 7:00PM. I was in the middle of a task I was wrapping up, and he said his announcement once every 10 seconds then he approached every single table to tell them "we are closed, you must leave now". Followed by waiting at their table until they packed up and got up. Third and LAST visit, I order breakfast here while I am working. 90 minutes later, I go up to the counter to order another coffee. Before I say anything, employee emphatically says "By the way, if it gets busy, you will be first to be kicked out". I said "Excuse me?" He says, "there's a 90 minute time limit for booths". I said, "that's why I am ordering again, treat me as a new customer that walked in to order. It's not even busy (store is not even half full on a Sunday afternoon)." Employee responds "it doesn't work that way". I ask if this is only relevant to booths? Employee answers saying "yes, all other spots are fine". I say "no worries, I'll move to a table after I order." He says "Those are government regulations because of Covid, you can't move to a table. You must leave" I am very surprised by the amount of BS at this point so I wanted to clarify by asking "So you are saying if I sat at a table from the beginning I can sit here all day long, but if I sit at a booth I must leave the store after 90 minutes?”. He says "yes i am sorry". I respond saying "and you are saying those are government regulations?" To which he says "oh no I meant franchise policy". I said "okay thanks" and walked away. I decided to not order anymore as I don't know if I can even finish my meal / coffee had I ordered again before Mr. Employee of the Year approached me again with his harrasing tone to kick me out. Hands down, worst case of customer service and lack of management on the floor. Too bad as the products and ambiance were lovely. Boycotting Coffee culture for their "Franchise Policy" :)

Once I heard this place had Cheesecake Factory cheesecake, I knew I had to check it out! And the cheesecake did not disappoint. Neither did the salads, (not pictured.) We had the Ceasar Salad and the Strawberry Avocado Salad, (don't remember the actual name,) and they were both great. What was kinda disappointing was the lack of friendliness. The 2 weren't really friendly, welcoming or warm. at all. But the lady who made the salads was. Shutout to her, she didn't make me feel bad about coming like the others. Hope to have an even better experience next time. ? Oh,and I LOVE the vibe of this place!

*** NEW CAFE ON PEMBINA *** was in the area and decided to try their coffee, the coffee was really delicious, deep in bean flavor, wasn't too bitter and had the right amount of sugar to balance out. I also ordered the Cali Chicken Grilled Cheese sandwich and holy smokes, so good! crunchy, cheesy and that good good. PROS • brand new place • lots of cheesecake (from cheese cake factory) • coffee beans are rich in flavor! • located in a strip mall, lots of parking available CONS • far drive for most people. will be back again to try out more !

I am not sure where to start. I really want to be able to give restaurants, especially small businesses 5 stars but after my experience today, that is just not possible, unfortunately. Location: Conveniently located in the shared parking lot with Pembina South Sobeys, kitty corner to CIBC. Parking: Free parking in the shared parking lot and outside of the store front. There is no drive thru option, so it is walk in and take out or dine in. We decided to walk in and dine in. There was plenty of space to sit and only one other customer group sitting at a table. Customer Service: Very poor customer service at this location. They really need to work on this because it was a huge turn off. This place wasn't busy and what I noticed first was there was no greeting upon entry. I did say hi/how are you. We were asked if we knew what we wanted. I asked how it worked for dining in (did we purchase and then sit for example). I was informed we would have to show our ID and QR code. No problem there. The barista did not appear as if she wanted to be there. Taking our order seemed almost painful. Upon leaving, the barista walked away from the front counter. I said "Thank you" and the two staff couldn't do me the courtesy to even respond. They just looked and stared as I left. Now, what makes this whole experience worse is that with certain folks who came in during the time we were dining in, their experience, the way they were spoken to and thanked was so nice and kind. It is so very unfortunate that there's different service for different folks. I'm unsure what we did to deserve such poor treatment. I will not subject myself to this poor treatment again. Food: Our hot drinks came a small piece of biscotti-- nice touch. The biscotti tasted great! We had the full walnut salad with balsamic vinaigrette. It was very good. The walnuts are candied, and the salad is topped with a type of feta--seemed more like a soft cream. We also tried a sandwich--panini style. Nothing special but we were happy about the variety on the menu. Their Chai latte tastes like it's made with lavender. Not what I was expecting for chai but I realize everyone has their own recipes. We also found the drinks too sweet for our liking. We didn't specify any level of sweetness (nor were we asked). They also had a variety of muffins, Cheesecake Factory Cheesecake, bagels and more. There's something here for everyone to try. They also have smoothies and other drinks too. Cleanliness: Upon entering this cafe, there is hand sanitizer available. The restaurant however needs some finer attention to detail when cleaning. I too have worked in food establishments and when it's that quiet, you keep busy cleaning. The table we sat at was dirty with several spots. There is no system to indicate to the customer what table has been sanitized and which one has not. Overall very disappointed. I had been meaning to come check this place out but was severely disappointed. We've wanted to come at night but this place closes at 8pm (sometimes sooner!). I would think, for being the only location currently in Winnipeg, you'd want to have a higher standard of customer service and care. At the end of the day, if there was consistency in customer service, that's all that would matter.