Clinique Medicale en Route
2.3/5
★
based on 8 reviews
Contact Clinique Medicale en Route
| Address : | 895 Rue De La Gauchetière O Suite 335, Montreal, Quebec H3B 4G1, Canada |
| Phone : | 📞 +9 |
| Website : | https://www.cliniqueenroute.com/ |
| Categories : | |
| City : | B |
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Rekha Patel on Google
★ ★ ★ ★ ★ First time it went well on average 1 hour wait. Second time I waited over 1,5 hours. The wifi was crashing so the receptionist sends the doctor to see another patient and I missed my turn so I had to wait another 15 minutes. When I confronted the receptionist she didn’t care and brushed off my complaint. She said it was not her fault, so did the doctor. I guess it’s my fault then and getting a specific time is for show. The qualifications for receptionist we’re met. Good job!
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Joelle Semaan on Google
★ ★ ★ ★ ★ If it wasn't for the professional and courteous Doctors, i would never deal with this clinic, especially the one in complexe des jardins. UNPROFESSIONAL and INCOMPETENT ADMINISTRATION and STAFF. They leave all the micromanagement tasks for the doctor to do...they have no concept of "follow-up" on people's requests and if they do, they do it wrongly and blame it on the doctor. It is such a relief that all the consultations are made on the phone for the time being due to covid, as when we could visit the doctors, The receptionist would tell you that your appointment is at griffin Town while your appointment is at complexe des jardins and vice versa. So imagine yourself running towards the other clinic to meet the doctor, and when you get there you're not welcome as you missed your appointment. The administrative sector is very disappointing.
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ilaria introzzi on Google
★ ★ ★ ★ ★ Went there for a minor emergency, staff and service was great. I was slightly scared of the bad Google reviews, but it turned out to be a good experience for me. You have to call at 7:30 AM to be able to reserve an emergency spot, I got one on the same day in the morning. The previous day around lunchtime they were all booked up for the day, so just be sure to call early. Doctor was very nice and explained everything clearly. The Rue de la Gauchetiere location is accessible from the Gare Centrale main concourse, super easy to access.
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A. Marcus on Google
★ ★ ★ ★ ★ Excellent experience. Yes, the person answering the phones is busy and maybe not so friendly, but I wasn’t calling to make a friend. I needed a medical appointment. Unlike other clinics I phoned, this one actually offered me a next day appointment; the clinic itself was well organized and clean and everyone was super friendly; we were seen almost immediately, the doctor was highly professional and my daughter got the immediate care she needed. I highly recommend this place, especially for urgent appointments.
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Jae Kim on Google
★ ★ ★ ★ ★ Extremely rude receptionist, and it's not walk in clinic. So I had to find other clinics. Waste of time.
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Mandy S on Google
★ ★ ★ ★ ★ Bad experience. Was referred here to look as abnormal bleeding and got told "Too bad" when i asked if there was other alternatives besides what was suggested after being looked at and was sent home rudely with no explanation whatsoever on my condition or what to do to treat it. Doctor (old guy) almost started the procedure without asking for my consent first, definitely a massive red flag and I left the clinic distraught.... please don't waste your time here.
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Cam David Diep on Google
★ ★ ★ ★ ★ I called this morning since 7a.m to 7:53 exactly on May19 2022 finally I got the answer from the reception, she answered me and said it was full and I told her that I am very sick and that why I have been waiting 45 mins online and now it was full. She hang up on me without saying anything. I called her back and I asked her name (she wouldn't give it to me) told her that it is very disrespectful for any patient and no good listener at all. If she doesn't like job, pls give it to someone else loves to work in the clinic. I have been to clinic for more than 10 years but I think it is no longer my expectations and I am sure many people feel the same, they treated us like animals or some sort. Really bad services, if you don't feel it, pls try for yourselves. Have a nice day and good luck.
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Elissa Turpin on Google
★ ★ ★ ★ ★ I just went to this clinic (this is April 2022) with a rendez-vous. It is very clean and comfortable. The receptionist was actually the nurse. She was extremely professional and efficient. I waited maybe 3 mins before sitting down with her for a full medical history since I’m a new patient. It’s the most thorough history any Quebec clinic has done for me. This clinic uses an online portal where you can sign in to make / cancel appointments, see your medical files, etc. After the history I waited another 3-5 mins for the doctor. I saw Dr. Talarico, who was very friendly and had already read through my files before coming in. She was also very professional and makes herself available outside of clinic hours for contact via telephone. She took time to listen. The only reason I didn’t give 5 stars is because I’m a new patient and you never know whether that impacts how you’re initially treated, but I doubt I’ll be treated any differently next time.
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