Clinique De Touraine

Name: Clinique De Touraine
Address: 520 Bd de l'Hôpital, Gatineau, Quebec J8V 2P5, Canada, V, Canada

3/5 ★ based on 8 reviews

Contact Clinique De Touraine

Address :	520 Bd de l'Hôpital, Gatineau, Quebec J8V 2P5, Canada
Phone :	📞 +898
Website :	https://www.cliniquemedicaledetouraine.ca/
Categories :	Medical clinic ,
City :	V

520 Bd de l'Hôpital, Gatineau, Quebec J8V 2P5, Canada

Best Medical clinic in Canada

s	sebastien sylvestre on Google ★ ★ ★ ★ ★ Cette clinique a un serieu probleme dans plusieur departement, La derniere fois j'ai eu un rendez-vous, c'etait pour renouveller ma prescription, quelque chose qui aurais pas pris plus de 5 minute et bien j'ai ete obliger de me prendre 4 mois en avance pour l'avoir. Ca sert a quoi avoir un docteur de famille quand tu peux meme pas le voir dans un delais raisonable.. C'est une vraie honte This clinic has a serious problem in several departments, The last time I had an appointment was to renew my prescription, something that would not have taken more than 5 minutes and well I had to take myself 4 months in advance to get it. What's the point of having a family doctor when you can't even see him in a reasonable time.. It's a real shame
S	Shar on Google ★ ★ ★ ★ ★ i went there on 05 31 15 at 1130 am since i was not feeling quite well, but not an emergency. Only to be told they only see Quebec residence who have one of their doctor`s as a family doctor... where is a person to go who doesnt have a `Quebec doctor? I went to appletree clinic in Ottawa... only to be rushed to Ottawa hosp. by ambulance after I fainted... trying to call this clinic to complain & get answers regarding their lack of service... is impossible... I was on hold voicemail from 2pm- 220pm :( Zero Stars from me...
N	NotHero on Google ★ ★ ★ ★ ★ You literally can't call them back on the weekend even if they called you first. The waiting times are scuffed and the overall professionalism is needing some improvements.
C	Caitlen Farrell on Google ★ ★ ★ ★ ★ If all of your services are strictly online than can you please list your fax number so that other businesses can transfer important documents to your clinic!!! It doesn't help that your telephone directory is only in french so I have no idea what your saying or what buttons are supposed to be pushed.
C	Carol Homsy on Google ★ ★ ★ ★ ★ I was very excited about using the online to book my appointment with my doctor but all i see for the 4th time I try is that her schedule is unavailable. I have gone online at 8:01pm 3 times and tried during the day and the same message appears. Then I decided to take a day off and went to the clinic to be once again told please use the online because WE DO NOT TAKE APPOINMENTS......what is this about where is the customer service where is the help for people who need it. What are you telling people who do not have access to a computer. My dog at this point in time is better treated than us. I am really sorry and very aggravated by this situation and hope that this clinique will take action and consider the opinions of their clientelle. Thanks Carol
J	Jonathan Cauvier on Google ★ ★ ★ ★ ★ Even when i was able to get thru by phone the receptionist i spoke to was already frustrated. I explained my situation calmly after just a "Hello Clinique de Touraine!" i asked if there was a possibility to set an appointment with my doctor. She stated those are online only. When i asked why she took a frustrated tone with me. So i changed my approach and asked if there was a possibility to see any of the non-emergency doctors. To which she responded "You have to call the COVID HOTLINE SIR!" ...Even though i don't have symptoms of covid. I sympathize that during this period your stress levels might be elevated but please don't take it out on me. I have done nothing to you, ladies.
P	Pierre-Luc Morais on Google ★ ★ ★ ★ ★ Excellent service, our family doctor is a pearl. We always have been able to speak with someone and had great service! It is worth noting that you need to have a family doctor assigned to you to be able to use their services. The Gatineau hospital is literally spitting distance were you can get help if you are unregistered. I wish people would rate places according to the services they were offered, not based upon the lack of service because they misunderstood the purpose of the place.
M	Martine Richer on Google ★ ★ ★ ★ ★ I do not have a family doctor at this clinic but I was assigned to Dr. Kimberley Ridgeway for my pregnancy and I have nothing wrong to say. She is very attentive to my needs and she respects my triggers/boundaries. She is also opened minded and gave me a referral to alternative medicine practices which is rarely seen with doctors practicing western medicine. As for wait times, having trouble speaking to a receptionist on the phone, online booking systems with constant little to no availability, receptionists being rude, I find this to be very ''normal'' in the Outaouais region. I don't know why that is, but maybe customer service is not a priority and standards are not the same? Wait times in doctors offices has never been great in my experience but, it's like that everywhere you go. Would recommend Dr. Kimberley Ridgeway for pregnancies, that's for sure.