Chartwell Birchwood Retirement Residence

We have been at the Birchwood for 2 years. The staff is very helpful and have navigated through Covid keeping all the residents safe. The food is great and my father is very happy. Thanks to all the great staff!

My Mom has lived at Chartwell Birchwood, Chilliwack for 2 years. During this COVID time she had been so well protected. Her suite has become home to her. The staff are caring and attentive. She loves the little trips through the country side. Thank you.

Our mom felt she needed to move from her Independent Living facility in Abbotsford to an assisted living residence earlier this fall. We toured a couple of facilities and Chartwell Birchwood immediately won her and our high approval. First, the facility location and layout perfectly met her need for an active environment. Second, the team are so friendly, attentive, caring and focused on the needs of their clients! During our initial tours, the meeting of staff, and the initial medical review of mom's conditions and needs, it was very clear that this was where she would be extremely well cared for! All of the team are amazing! There are a few that deserve specific recognition! Tracy Penner- Tracy listened closely to mom's needs, and worked extremely hard to make the move happen much sooner than we anticipated! Marci Rozsa- Marci has had to deal with significant challenges during mom's short time in residence, including a COVID concern and shutdown, and most recently the flooding in the lower mainland. Her management of these issues has been truly professional, and with the focus on her residents and their physical and mental well being. Marci has the management skills I always sought in people I hired throughout my career. Kirstin Truman- Mom has some physical challenges that require a good amount of attention. With Kirsten, it is like mom has her own personal medical professional! Not only does she and her team work closely with mom, but she also keeps the family very well informed and provides guidance and assistance where we need it! The Kitchen Team- Mom has a number of food allergies and sensitivities. The kitchen team have gone above and beyond to spend time with her, learning her needs and preferences, and have made significant and successful efforts to meet them! I enthusiastically recommend Chartwell Birchwood and their amazing team!

Our Mom was at Chartwell Lynwood for about 3 years. Lynwood is very well run by personable management and staff. She now requires assisted living and has therefore moved to Chartwell Birchwood a few weeks ago (as of this writing). The Management, staff, and facility at Birchwood did not disappoint! It's the perfect place for our beloved Mother.

The Birchwood team has been amazing through the pandemic. Our family couldn't be happier with the care for our loved one. Throughout the pandemic and now the floods they have kept us up to date and kept spirits high and their residents safe and healthy. Amazing job, thank you!

My mother has been a happy member of the Birchwood community for many years. When I visit Mom I am always impressed with the positive atmosphere that the staff foster at the residence. There is a real sense of respect and concern. This concern has been very evident in this COVID period with the enormous efforts that the staff have offered to the residents of the home to keep them safe. On behalf of my family, thank you very much!

We recently moved my brother in to Chartwell Birchwood and we’ve been very pleased with our decision. From the first time we visited the residence we were welcomed with enthusiasm and positivity from the staff and the residents we met. All of our concerns and questions were met with understanding and assurance that everything would be looked after and they were. The transition has been relatively seamless and my brother has settled in nicely. The care and compassion exhibited by all the staff from management through all employees has been exemplary. Every time I mention something that he would like attended to it is immediately addressed to his satisfaction. We would highly recommend Chartwell Birchwood in Chilliwack to anyone considering a move to assisted living…you will not be disappointed.

Mom took up residence at Chartwell Birchwood in 2018. We could not have found a more nurturing, safe community for Mom to call home. Right from the first day, the staff went out of their way to be welcoming and showed their commitment to caring for their residents. Now, in this especially lengthy, difficult time, they have gone above and beyond with their diligence in ensuring everyone is kept safe, is kept engaged and informed. The hits keep coming this year and the management and staff at Birchwood keep on meeting each challenge with a positive can-do attitude. We cannot give enough praise to this group for their continued dedication and compassionate care. To us, they are our heroes.