CBI Health

Went to hand therapy for 3 months. Totally fixed me up. Was a great centre with lovely, extremely friendly staff.

Staff is skilled,caring and respectful so much personality you almost forget your there with an injury. Appointments were available to fit my schedule and support staff, after one visit addressing you by name on sight really shows how much they care

Going elsewhere for hand therapy. From my arrival, faced blatant unprofessionalism from staff. It's a bizarre contrast, the new, spacious offices and the junior high behavior. I used the ladies' room. A woman reached right in front of me at the sink for a paper towel with attitude and no, "Excuse me." Once seated, I realized she was one of the receptionists. She got busy talking loudly with a coworker about how glad they were the work day was coming to an end, too bad they have to work, and so on. Then, receptionist #3 (there were 4) spoke to a client on the phone. After hanging up, she made fun of the client to recep #4. Things didn't improve. I'd been told to arrive 15 mins. early to fill out paperwork. It wasn't complicated and only took 5 minutes. Then the recep said, "You could have filled this out online." Gee, thanks. So, I sat there listening to their childish conversations for nearly another 25 minutes, because the therapist was late. My hand therapist seemed to know her work, but when she went to another patient for 20 minutes while my hand was on a hot pack, she left the door wide open. In front of the door, she had a very intimate conversation with that patient. I listened to the details of him smashing his hand at work, the resultant infection, oozing pus, etc. Just awful, for both patients. No privacy, no respect. The therapist was kind of a sour, humorless and impatient person. When I asked how to deal with not using the injured hand for certain things, she suggested things that clearly would hurt my other injuries. I realized she hadn't read the medical form I'd arrived early to fill out. She tried to fit a splint for me, but didn't have my size. And it would take weeks to order it. So I ordered the splint from a US company, and drove to a Sumas shipping depot for it. Big hassle. It turned out that I needed a half size, when this splint is only manufactured in full sizes. The therapist could have just sized one she had in stock with Coflex/Vetrap or some other tape, as I had to do with the one I ordered. I paid $85 for this lovely experience at CBI. To add to the frustration, hand therapy is classified differently than physiotherapy, and medical plans don't pay any part of it! It's worth the trip to Vancouver, where you can find professionalism. I don't know if it's the CBI takeover of so many clinics, or if this is just how it's done in the area.

I've dealt with this place a cpl of times. The first time 8 years ago was not great, but this go around with my OT has been pretty cool. She's got a dry sense of humour, but has grown on me a bit. She's pretty good at her job.

I have been in CBi hand therapy for 6 weeks now. I am very happy with the results I have seen. Ash is my therapist and is awesome. Very knowledgeable and personable professional who takes the time to explain everything. Thank you Ash and the entire staff at CBI

Super friendly staff, they treated me very well, and they showed how much they care about their job, and I have received so much support through my injury. Thank you CBI and all the staff, Steve, Megan and Zoe Salah Adam

I have been dealing with Ash for months for a major injury suffered at work. He is awesome and helpful, so personable and extremely knowledgeable. He helped me through a very difficult time and I cannot thank him enough. All the front staff are super friendly as well. All around great experience with exceptional results

‘HIGHLY RECOMMEND’ This clinic has been extremely helpful, so pleased with the friendly receptionist and my physio therapist ASH he is a phenomenal awesome and very kind,professional,and effective he knows what to do and how to do it, the clinic is well equipped to handle any situation.they have all the equipment that you need.thank you so much for all your help in my recovery and getting myself back to work that I really appreciate it.I would highly recommend CBI health?