Catrysse Veterinary Services

Good service, knowledgeable vet. Dogs enjoyed the attention and treats given to make the experience less stressful for them. Staff were polite and friendly. The clinic was clean and tidy inside and lots of parking available.

I'm a newly dog mom. I was really nervous and scared to bring my dog to a vet. After a week of doing my own research, taking advice from friends, family and co workers I gave Catrysse a try. I AM SO GLAD I DID! The staff was so friendly, helpful and knowledgeable. They put me at ease right away. They explained everything they did, from putting us in a room, checking my dog weight and the process on what the vet does. There was nothing unexpected. When we met the vet she was fantastic. I've now seen 2 different dr's there and both were so good and informative. They genuinely care about my dog and myself (understanding what was going on and what to expect)

Always a wonderful experience taking my kitty there! They treat us so nicely and take very good care of him and while people complain about prices unfortunately it is a fact that doctor visits for everyone (humans and pets) are pricey! It is worth it to make sure my cat has a good, comfortable last few years! Thanks for being a great vet to go to!

Great experience every time! 1 year later: Still great service. I'd like to add something to my review. Our Shih Tzu Dexter has been having back pain and Dr. Heather Kovacs has been most helpful in his treatment. She even calls us once a week to get an update on his health which is very touching and we feel that this place really cares about us. Dr Kovacs has been able to do more for us than another, more expensive vet clinic that we had to go to in a pinch where we had to pay almost a 1000$ for some services that ultimately proved to be unnecessary. We've never had a bad experience at Catrysse and if necessary, we always know we'll be helped.

My cat has been diagonised Chronic Kidney Disease awhile ago. She is on medication but she should also be getting fluid injections every 2-3 days. I was really scared to do this at home but between the technician and vet they showed me how to do it. I feel confident now. Everyone from the moment you walk in the door are so friendly Chloe just loves them all. This is Chloe because she is a biter I stressed she be muzzled for the safety of all. Today she did not need it because she knows now they care about her.

For years I attended Catrysse veterinary.... about 15 years, or more. . After Dr. Catrysse retired, and Dr. Kim Ward left.... things drastically changed. Prices tripled. They rationalized that as the “ gold standard“. I then began having a difficult time re ordering my cat’s medication, as did my husband when he called to re order it. This was never an issue when owned by Dr. Catrysse. They always wanted to do unnecessary blood work costing 700.00 , and a check up., and other miscellaneous blood work. Consistently saying they would not reorder medication unless I agreed to this. My cat is stage 4 renal failure.... the blood workhad been done , and showed that previously...... we know that, they knew that. Being an RN of 35 years, mostly palliative care..... it is like putting gas in a car that is going over a cliff. We know the cat is dying.... we wanted to treat her palliative. They were pushing the procedure of a daily needle in the neck for IV fluids which is a bandaid solution., and costs a great deal. Our last cat we tried that with.,.. she never came out from under the bed after one home treatment...... she died there. It was awful. Not wanting to repeat that scenario, we opted for this cat to be kept comfortable, by monitoring her food intake, wet meals with extra water. Etc. The new Catrysse veterinary kept pushing “ the gold standard” ... which is code for we will suggest anything to you for your pet, so we can make money. Dr. Catrysse should remove his good name from the clinic. He was a fantastic vet, logical, and did not price gouge. Shame on the current owners. I am employed at a large hospital in the area, where staff are all saying the same thing. They have stopped going there. Horror stories have been shared. I tried to explain to the Dr.’s that they also need to explain to pet owners the other side of their “ gold standard”, that when it comes to the end of pet life..... bandaid solutions only prolong the suffering. I told them how disappointed I was with their standards of practice. I also apologize, having to “ complain” , as I was such a fan of the clinic when owned by Dr. Catrysse.. One week later I received a registered letter stating I would no longer be welcome at the clinic. I guess the truth hurts... and it will continue to hurt and impact their questionable services. Please question their suggestions for exorbadent treatments...get a second opinion, or simply go elsewhere. Read the other reviews questioning and complaining about the same issues. So sad.

I feel like Quality of service has gone down greatly since Dr. Catrysse retired. He was kind and caring and it showed. It seems to be all about the money for the new owner. My dog is on three different prescriptions For her heart, One of them I get from the office and it is very expensive,The other two I have to get from Sobeys So dr. Kovacs Has to forward themTo the pharmacy. Last year she wrote it for the whole year. Starting this year she is charging 14 dollars each and only writing them for 1 month at a time so it costs me 28 dollars a month , or 336 dollars a year, extra for my dogs meds. I am not happy, its a money grab.

Very friendly and informative staff and Doctor.'s. Took the time.to get to know me and my dog, answered all my questions. They made sure that I knew the pricing ahead of time, and they offered alternatives and information on various services and products that helped me decide what was best for my dog.