Cascade Countertops - Edmonton

We used Cascade to install new quartz counters in 3 bathrooms as well as a new laminate countertop over top of our existing den counter. Cascade did a good job with the Caeserstone quartz counters, they look great. Initially, there was a piece of the laminate counter that did not fit properly. Cascade took the piece back and reworked it to fit. The new den counter looks awesome.

Great experience from start to finish! Staff was friendly and knowledgeable to help us choose the product that worked best for us. I didn't feel like they were trying to upsell me but just provide me information to make an informed decision. I really enjoyed picking colors and discussing my options. We did shop around and I felt a lot of pressure in other showrooms to pick the more expensive products but that was not the case at Cascade. Installer was very professional and had great attention to detail. We had a small issue that required a service a few days after install. They came right back out with no issues. I would highly recommend Cascade to everyone.

I just had quartz countertops installed in the kitchen and two bathrooms. The fellow who came to do the measurements was incredibly detailed and the installers were friendly and professional. No wall in my house is close to square but the counters fit perfectly and look amazing.

Fantastic customer service and beautiful selection! The prompt, friendly and knowledgeable staff strive to make their customers happy. We are ecstatic with our new Caesarstone Montblanc quartz countertops! In addition to the countertops, the installers also expertly installed our new undermount sink and faucet. We appreciate the exemplary customer service from Jenn, Mary, Dan and the installers. We will be highly recommending Cascade Countertops to friends and family.

I have just had a horrible experience with Cascade countertops. I attended the store, picked out my quartz and paid my deposit. My full kitchen plan was provided to Cascade along with the details that I was in a second floor condo. All went well until not long before the install is scheduled to occur they send me a final plan to sign that shows my island quartz being cut in half. They assumed there was a freight elevator in a 4 storey residential condo and never bothered to ask. There is not!! So they just decide the right thing to do is cut it in half. They refuse to bring it up the stairs and tell me it weighs 900 lbs which is an exaggeration because they don't want to bring it up the stairs. I offer to pay for a crane or something to lift it to my balcony and they tell me they cannot help me with arranging this. They make no efforts and offer no suggestions as to where I might be able to seek help with this as I am trying to problem solve. When I arrange this on my own they communicate with the contractor that I have hired, paid and arranged for on my own and give him so much cause for concern he understandably backs out. I decide to change my order to an even lighter weight so that they can bring it up the stairs or maybe hire a professional moving company to assist. Two days before install is scheduled and all the trades are lined up behind them they back out. This company should have attended the site from the beginning or asked key important questions about the location and access to my condo from the beginning. If they couldn't accommodate the job they should have let me know this so that I could hire another company. The manager promised to call me back and instead he made one of his office staff deliver this news to me.

Very happy with service from Cascade. Had quartz installed today for main bathroom. No issues with measurements (done ahead of time) professional and safe install (Trevor and Jarred arrived masked and stayed as distant as possible). Job done well, reasonable price, super friendly and knowledgeable. Will use again. Thanks so much!

I had quartz counters installed in my en-suite. The service was excellent! The sales Staff are really friendly and helpful and get back to you in a timely manner. The installers were very good as well. My only complaint is I had to wait a little longer than expected for my counter top to arrive (due to Covid). Otherwise no complaints. My parents also had quartz counters installed in their kitchen and bathroom and were very happy with the service as well- and my dad is picky! I would go through Cascade again for future renovations.

We recently had our kitchen done via reface magic, whom use Cascade for the countertop. Superb quality and very reasonable in price. The installers were here on time, looked after everything in a courteous professional manner. Thank you! We love our new look kitchen.