Canadian Appliance Source Distribution Centre - Lulu Island
1/5
★
based on 2 reviews
Contact Canadian Appliance Source Distribution Centre
| Address : | Lulu Island, BC, Canada |
| Website : | http://canadianappliance.ca/ |
| Categories : |
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Andrew Ahn on Google
★ ★ ★ ★ ★ Customer appliance pickup can’t be any worse than this. Call center provided subpar information. Does not answer the question. Good experience ends after order submission with in-store sales rep.
Very Unsatisfactory. Needs lots of improvement.
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Neil Maharaj on Google
★ ★ ★ ★ ★ Terrible Service!
This is my first experience dealing with this company for a product issue.
I had to deal with the terrible customer service today. After only having a new fridge for 1 week, it no longer stays cold and I had to throw out food. I explained this to the customer service agent, which told me to fill out documents and take photos. I sent them the information within minutes of the request. I told them that i dont want to waste any more money or food and I need someone right away. They said to a returns person will call me/ reach out to me in 2 day.
I asked that they expedite this or call the returns department to prioritize this. They said thats not their job. Then they tried to push the accountability onto the manufacturer and said I should call them.
I asked them to reach out to the manufacturer as they have all my info and I dont want to be inconvenienced further and sit on hold for hours. I spent a lot of money on the fridge, after waiting for it for months because it was on backorder. They said they are not authorized to do so and only the returns person can do that.
It was like talking in circles to this service agent. Now i just want a full refund and go to a company that actually cares about its customers and takes accountability for the products they sell.
One of the worst experiences i've had with any company. I just want someone to pick up this faulty product, give me my money back and I will go to home depot or Lowes.
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