Campbell River Optometry Centre
4/5
★
based on 8 reviews
Contact Campbell River Optometry Centre
| Address : | 1-730 13th Ave, Campbell River, BC V9W 4H1, Canada |
| Phone : | 📞 +87 |
| Website : | https://www.campbellriveroptometry.com/ |
| Categories : | |
| City : | W |
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Jen Jiwa on Google
★ ★ ★ ★ ★ Update: The doctor contacted me and refunded the cost of the exam.
Very disappointed.
The appointment felt rushed. The exam took all of 15 minutes, which included the Dr taking a call and then signing paperwork for what I assume was another patient during my exam. Dr hadn't even finished my exam and had already pulled up the file for her next client and proceeded to call me by that client's name. Paid my $130 for the exam. I had to specifically ask the receptionist for my prescription, the receptionist response was not what I was expecting. She acted surprised/shock I would want my
prescription. Seriously considering having a second exam done by another Dr to make sure I received the correct prescription.
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Diane Schwager on Google
★ ★ ★ ★ ★ I've been going to the Campbell River Optometry Centre for several years now and always have a fantastic service! Between the office staff and Dr. Lauzon, I know my eyesight is in great hands! I highly recommend Campbell River Optometry to anyone in need of a checkup and or a new pair of glasses. Also, when it comes to my eyeglasses, if they need a quick tuneup or tightening, it gets done asap! Great job!!!!
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Tammie Waller on Google
★ ★ ★ ★ ★ I found them to be friendly, professional and knowledgeable.... EXCELLENT SERVICE! Did not take forever to get an appointment, and did not charge an arm and a leg to get my much needed eye exams like all of the other Optometrist in Campbell River. Thank you Campbell River Optometry Centre!!!
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Samina Ahmed on Google
★ ★ ★ ★ ★ The front staff need more training. My husband and step-daughter did not have a good experience. They told me they felt pressured and uncomfortable.
They went to FYI doctors, after the eye exam here, and were blown away with the difference in customer service.
The doctor seemed to do an adequate job. She also called me to apologize for the poor experience. That is where the 2 stars come from. Would not recommend.
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Braden Renner on Google
★ ★ ★ ★ ★ Took months to book an appointment. The. Day of the appointment they were unorganized staff all talking over each other in the front. The system was down so they wouldn’t be able to direct Bill my benefits but the receptionist couldn’t tell me how much the appointment was going to cost. Just kept saying it depends. Overall terrible experience left without any eye exam, glasses still broken, and didn’t get to look at sunglasses because that requires a separate appointment even though I requested that when I first booked. They’re lucky they are one of the only places In town so they can get away with this kind of customer service.
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Barb Browning on Google
★ ★ ★ ★ ★ The way in which my exam was performed was very unprofessional
Dr. Lauzon was clearly rushed & exasperated and it showed in the way she spoke and in the very poor instructions she gave throughout the exam. I was made to feel uncomfortable and flustered and I am not sure just how much faith I put in the prescription that she issued me due to the pace of the entire experience and possibly my inability to keep up with her questions. There was no feedback on the overall health of my eyes, other than how much stronger a prescription I was going to need.
Her demeanor and attitude was very unprofessional and I will not be returning, nor will I be recommending your clinic.
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S.a. M on Google
★ ★ ★ ★ ★ I’d been once prior I had a great experience I loved the doctor and staff that day.
However I had to go back for something .. I don’t know her name but she was a grey haired
Lady , was not the same experience, if I experience that again by that person I won’t want to go back .
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Ernie Smith on Google
★ ★ ★ ★ ★ Dr. Lauzon has been our eye Dr. for about 10 years or longer, we always get great service and feel welcome. The employees are all awesome. The selection of glasses are great!
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