Eye Outfitters - Brandon

WORST place to get a pair of Safety Glasses. I placed an order early July, and was told the estimated pick up date would be one week after the ordering date. Then after one week, nothing, called back, been asked to wait for another week. I’ve been hearing “we are expecting to get your glasses by the end of next week” kind of verbiages for weeks, and then it became “the Lab did your prescription the wrong way so we are sending it back, hopefully we can get it for you by the end of next week”. Up till now, I STILL DONT GET MY FKING GLASSES! I mean, really?!! Customers need the glasses for some serious reasons, but you’re just being totally irresponsible and failing the customers!!

There is not one bad thing we could say about Eye Outfitters all the doctors are great especially with our kids. Each staff member always greets you with a smile. Would definitely recommend them to anyone that is needing either an optometrist or are in need of a pair of glasses.

I previously had my eyes examined at Walmart Vision Centre. The doctor was pleasant, but prescribed an eye RX that was weaker than my current prescription. I explained my concerns to the staff there afterward and told them that I would like to schedule a retest. I did so, and the doctor changed my prescription to slightly stronger. The problem was, the retested prescription was the same as my 5 year old prescription from 2012 that I am currently wearing. The whole point of me getting new glasses is because my eyes were a little weaker and I needed a clearer RX than from before. After my eye retest at Walmart Vision, I phoned Eye Outfitters and spoke with the staff there about my concerns. They fit me in the next day for a second opinion with Dr. Caswell. I had my eye exam redone with him and explained my concerns and showed him my two prescriptions from recent, as well as from 2012. He addressed all of my concerns and he changed my prescription to accommodate my vision to 20/15, which is slightly better than 20/20. I couldn't be more pleased and his staff were excellent. Dr. Caswell was quick with my appointment and very helpful. He was busy that day and I appreciated him sparing some time out his booked schedule to accommodate me. After all of this, he was kind enough not to charge me for my re-examination with him based purely on my situation and my vision is now sharp and crystal clear. I would UNDOUBTEDLY recommend Eye Outfitters and Dr. Caswell for a thorough eye exam. Thank You!

Made an appt bc was having issues and the doctor was nice and seemed to understand the problem. Told me he knew exactly what the problem was. Then told me the fix was to get new glasses. (A weak prescription was not why I made the appt). I bought new glasses less than two years ago. To humour them, I asked how much it would cost to keep my frames and just swap out for new lens. I was told $350! I would hate to know how much a new pair cost. I left with nothing solved.

I have nothing but great things to say about Eye Outfitters, the staff are extremely friendly and knowledgeable, and went above and beyond to make sure that I was taken care of on each of my visits. I would definitely recommend them for your next eye appointment or glasses purchase!

Nothing but good things to say! The staff is incredibly friendly and have been extremely accommodating while helping me find contacts that work for me

Today i had to take my husband's glasses in for repair. He is a patient in the Assiniboine Center, by accident his glasses were put through the hospital laundry, they wrre in pieces. Without a thought they repaired the frames arms and even put on new nose pads. Cleaned them and gave me a new cleaning cloth. All was done with extreme courtesy and a smile. They also didn't charge me anything. You can't beat their service. Thank you so much for alleviating my fears. I really appreciated it.

Not happy at all i had my glasses for not very long under a year yes they got scratched abit lightly mostly just the coating to me! Even though i paid for what is called anti-scratch coating coated lens they would not honor the lens under a Year but yup another 260 Plus out for new lens! Worse part when it happened i seen it happen and other glasses i had before that have fallen like about that same never got scratched like that,, ,,, I will in no way ever go there again or will ever buy from this company again not happy at all,,Make sure to ask about the antiscratch coating lens get all the facts first before buying from this company!