Burst Energy - Calgary
About Burst Energy
Burst Energy is an Alberta based private seller of electricity and natural gas. We see a bit of ourselves in each of our customers, which is why we are committed to ensuring:
Choice
We strive to ensure that our offerings reflect options that are relevant to the needs of Albertans. You can find rigid utility plans anywhere. We want to offer you choices that fit the needs of your family, business, and lifestyle.
Flexibility
We want you to choose the options that reflect your values and circumstances without worrying about being bound to it. That’s why we offer energy packages without contracts. After all, we want our customers to stay with us because it’s the right choice – not because of a contract.
Transparency
It is our intention to take the mystery out of utility pricing. We want you to feel confident in choosing Burst Energy as your electricity and gas provider. That’s why we provide clear information about our pricing, and ensure that when you call us you talk to another Albertan on the other end! No jargon, no fluff, and no navigating touch-tone menus, just Albertans supporting Albertans.
Integrity
As fellow Albertans, we put ourselves in your shoes first and foremost when making decisions, and strive to offer an experience that you can speak positively about. That means doing what’s right, and following through. It’s that simple.
Burst Energy operates as a seller of electricity and natural gas under the retail license held by Sponsor Energy Inc.
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Contact Burst Energy
| Address : | 1040 7 Ave SW Suite 408, Calgary, AB T2P 3G9, Canada |
| Phone : | 📞 +88 |
| Postal code : | 2 |
| Website : | https://www.burstenergy.ca/ |
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| City : | P |
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CJ Baker on Google
★ ★ ★ ★ ★ Rates kept going up and customer service is horrible. Left numerous voicemails for them since they never pick up the phone during business hours. Having moved banks, I need to provide new banking details. Despite owing money, they are still not calling me back. Not impressed.
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Steven Ellingson on Google
★ ★ ★ ★ ★ The customer services are inadequate. It takes two weeks to have them return your voice mail and 4-5 days to have them respond to an email. I am leaving, and I am having some many challenges trying to have someone tell me my last day of service so I can transfer. They need to do something to improve their customer services. I would never recommend them.
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Delese Mendenhall on Google
★ ★ ★ ★ ★ Burst has provide us with great rates on our Gas and Electricity. We would recommend them to anyone looking to set up their utilities or would like to switch to a better company. Reciving the AMA points is a total perk aswell!
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Ashley Dahdona on Google
★ ★ ★ ★ ★ The worst customer service. There is no way to contact their customer service line you will only receive their out of office, even during business hours. They have double billed me and direct billed without an invoice. I have been bill 3 times within 3 weeks. They have been nothing but trouble since we signed up. Thankfully my husband finally agrees to switch providers.
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Kurt Kronebusch on Google
★ ★ ★ ★ ★ Practically free AMA membership with both gas and electricity. What can I say more. My experience has been positive. When I signed up there was a mix up and their customer service was able to help get it sorted. I like dealing with a local company.
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Matt H on Google
★ ★ ★ ★ ★ Rates have been great for the most part, but the customer service experience I've had so far has me considering shopping around. I emailed them over a week ago with concerns about an abnormally high bill (3 times my average bill for gas and electricity, with no change in usage). They still have not replied to my emails, and my attempt to call them ended with a disconnected call after 20 minutes on hold.
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Jason on Google
★ ★ ★ ★ ★ Burst Energy is an amazing company never had a problem, Customer Service is always there for me. They have the best rates !!
I even got a phone call when the rates were about to sky rocket and was able to lock my rate!!
Would recommend Burst Energy to anyone!!
If you want extraordinary customer Service and the Best rates.
Burst Energy is where it is at !!
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Dianne Wozniuk on Google
★ ★ ★ ★ ★ Between billing issues (didn't receive a bill for 3 months while they were changing their account system and then they wanted it all paid and sent for automatic withdrawal), no regular direct withdrawal dates(anywhere between 10th to 25th of the month...makes it hard to plan)... it's been a nightmare dealing with them. And when you contact them, they really didn't seem to care. Even the Utility regulators told me to leave, the rates aren't competitive and they had several complaints about the same issues I was having.
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