Burst! Creative Group

Absolutely horrific experience! I would strongly advise that nobody uses this agency. I've dealt with many different people in my career, across many countries and cities, including many in Vancouver. Never have I met such an arrogant and rude owner as Jeff Pinder. Absolutely NO business ethics, no morals, the lowest standards and will avoid ALL client interaction once he has his hands on your initial deposit. He doesn't care about you, won't take notes or log any calls or meetings, doesn't make eye contact, very weak handshake and has very little knowledge or experience regarding the services he claims to offer. He does not know what he is talking about. Period. Once you make the initial email or call to Burst asking for help, Jeff will respond promptly, and happily tell you that Burst can offer you everything and more within your budget. You'll probably feel a spring in your step and leave the meeting feeling confident and excited to get started with your project......or you might realize that he is not to be trusted immediately, so trust your gut! What you won't be told is that he will have forgotten the majority of what you said, and has not taken any notes. If for some miracle he has taken note, I'll bet your bottom dollar it won't be accurate since he doesn't listen and has the attention span of a child in a candy store. There's a good chance you'll end up asking for a refund (once you've spent more than you set out to) so don't allow yourself to be manipulated by what comes out of Jeff's mouth. I was mortified when I heard the excuses. No apology and not an ounce of care, almost as if he didn't have any pride or dignity. I wouldn't be surprised if the company were in financial turmoil, and the staff don't appear happy as they are the ones left to pick up the mess. I have been so unbelievably disappointed, and have lost an awful lot of money and business due to incompetence, lack of interest and pure greediness. I typically invest in and enjoy working with good people, that said, Burst's studio team don't seem bad at all, they are simply working for somebody who has absolutely no clue about anything regarding honest relations, strong work ethic, how to deliver successful projects and how to retain clients and actually like working with them - and not only for their money. Not sure how many lies Jeff has told, not even sure what was a lie and what was the truth. I hope whoever reading this has decided to look elsewhere for their creative requirements. Working with Jeff was a very big mistake for my business, and consequently caused me a lot of stress both professionally and personally. I wish somebody had given me a heads up sooner, hence this review. I'm not sure whether to laugh or cry. My experience has been very concerning.

Burst got it all done!! The Amazing people at "BURST" kicked it up a notch for my business, they made the look and functionality of my website fun and easy to use. It was also easy on the eyes. It also helped a lot that the whole BURST team was easy to get alone with and they all have the best imagination. If you are reading this and dont believe me, just go meet them and find out for yourself. Thanx Jeff and the WICKED AWESOME BURST TEAM!!!!

The team at Burst helped bring our goals and needs to fruition. We found they bring the perfect blend of understanding our vision with offering their professional recommendation and direction. We are excited to have begun our relationship and ongoing communication with the team at Burst for growing our business through our design and marketing. Looking forward to working with Burst for years to come!

Have worked with Burst on a few projects of mine and they are exceptional with their services from the start to the end. Not only they have the skills to translate your visions into something tangible, and are creative with their marketing solutions, they are also very easy to work with. It's always a pleasure working with these guys!

Absolute pleasure to deal with this team of professionals. Every step of brand development, from concept to finished product, was exceptional. Jeff, Rob and the team did a great job of understanding what we envisioned and worked tirelessly to ensure we got exactly what we wanted, even when we had trouble describing it! We continue to engage Burst in a number of mediums, and they even donate time to design a website and marketing material for a Charity Lawn Bowling tournament we hold annually. Very highly recommend.

Burst! Creative Group took our branding vision and made it a reality. They took the time to research and understand what we do and exceeded our expectations in every aspect. Jeff and his team are friendly, knowledgeable, professional and extremely reliable in delivering a high-quality product under tight deadlines. I highly recommend them!

Burst! Creative Group has been great to work with over the past couple of months. They have worked with us on several different projects and have helped elevate our brand to stand out in our competitive industry. Thank you Frankie and Jeff for your support and creative designs. We look forward to continuing and developing our relationship with Burst for many years to come!

Burst! Creative Group is a truly innovative web development group with a great work ethic and client management skills. We recently launched our new corporate website for our modular construction company Stack Modular and our team is thoroughly impressed with the final product. Jeff and his team set a clear program out for our project and executed on schedules and deliverables as promised. Our clients and future clients are now giving us great feedback on our new site. Well done team!