Budget Car Rental - Edmonton

Name: Budget Car Rental - Edmonton
Address: 5905 104 St NW, Edmonton, AB T6H 2K5, Canada, H, 6, Canada

3.8/5 ★ based on 8 reviews

To use our free pick-up service, call your Budget rental location directly at the location phone number listed on your reservation confirmation. Pick-up service policies (hours of availability, allowable pick-up distance, etc.) vary by location so it's important that you call the location and make arrangements for pick-up at least 24 hours before your desired rental time. When you call the location, be ready to provide all applicable information including precise address, exact time of pick up, and a phone number where you can be reached at that time.

Please note that an off-airport Budget location cannot pick you up at an airport that has a Budget location. In this case, either you must rent your car at the airport location, or provide your own transportation to the off-airport location where you prefer to rent

Contact Budget Car Rental

Address :	5905 104 St NW, Edmonton, AB T6H 2K5, Canada
Phone :	📞 +788
Postal code :	6
Website :	https://www.budget.ca/en/locations/ca/ab/edmonton/ye4
Categories :	Car rental agency ,
City :	H

5905 104 St NW, Edmonton, AB T6H 2K5, Canada

Best Car rental agency in Canada

A	Anant Patel on Google ★ ★ ★ ★ ★ Lady on front desk was extremely rude and didn’t gave any proper answers. she charged for whole day for 10 min late arrival even after calling them and they gave me grace period for 15 minutes
R	Robert Porter on Google ★ ★ ★ ★ ★ They gave me a good car and didn't try to add extra costs when I needed it for another day. I will be back.
P	Pradawan on Google ★ ★ ★ ★ ★ Inadaquite/ Incompetent Employees Road side Assistance unavailable for over 2 hours, no way of contacting the service. No other number available. Leave you completely abandoned & with out any answers regarding your contract & their responsibility to you as a customer. JENNIFER- from the only Budget/Avis rental agency open, informed me that she had other customers & was unable to assist me because she had no answer for me as to how I would be able to hsve the vehicle towed due to extremely poor tire grade for Canadian Winter Roads. I was left with out any answers and the last this she stated before handing up was that it was my responsibility to bring the dangerous road hazzard vehicle back to their office.
H	Hasan Raza on Google ★ ★ ★ ★ ★ I would rate it 0 star if i could. Lady named Rahama is extremely rude and ignorant. Keeps calling her self "manager". Worst customer service from a rental place i have ever had. Never going back here. Save your time and money and go somewhere else. I have filed a complaint in their head office. I hope she gets disciplined.
R	Rayne-Anne Latchford Oosterveld on Google ★ ★ ★ ★ ★ I was torn between giving a 3 or 4 star review but the only real issue we had was that we rented a small economy car as we were traveling out of town and wanted something better on gas than our vehicle. When we showed up in the morning all they had that was smaller than an SUV was a Mustang. We ended up taking the Mustang because it was still going to be a bit better on feul than our vehicle. But it almost defeated the purpose of us renting a vehicle and nearly through off our time schedule to get to where we were going. The service was really good and the man that was helping us explained that what ever shows up in the lot when they open is what they have to give, even though they do put a request in to recieve the types of vehicles people have rented for that location. The process of renting is pretty simple and quick if you have what's needed. They only take credit cards, no cash or debit. Rental it includes one driver, it costs extra to add additional drivers. They charge over $3/leter feul if you don't return the vehicle with a full tank, which they are upfront about. We had a $300 pre-authorization which makes senses. Drop off was easy. We just parked the car in the lot and put the keys in a drop box. They did not charge us extra for taking the Mustang than we would have paid for the small economy car. And because of the mix-up they also didn't charge us for a second driver. The service is good. The systems to insure people recieve what they rent need some work.
K	Kamal Sran on Google ★ ★ ★ ★ ★ I would give it 0 if there was option, charged my CC 10 days after I returned truck with full tank. when asked , I was told tank wasn't full, I had picture and filed complaint with budget head-office. stay away from this place
M	Md Shiful Islam on Google ★ ★ ★ ★ ★ We had an online reservation. The registered person and the payee wasn't the same person. They didn't give the car because of that reason. We called their customer care. 1st customer care representative said that he can cancel the reservation if we don't want refund, however he said we can modify that, in that case we need to pay 45$ extra. As we can't cancel it, forcefully we need to modify the reservation. We unwillingly made the change, but didn't pay anything and dropped the call. We called again, this time another representative picked the call. We explained the whole situation, this time 2nd representative said that we could cancel the 1st reservation without any cancellation fee. So, the 1st customer care representative was absolutely wrong. We requested 2nd representative to cancel both reservations, and he did that. We go back to the car pickup store for the confirmation. This time we talked with the manager of that store. He said the store representative also wrong, there is no rules that the registered person and payee need to be the same. However, he agreed to give discount over the price showing in their portal, and that was also way too high. The manager also treated us very cheaply. The whole scenario was so frustrating. To make the call, waiting, negotiation actually cost 4 hours lost, and then without any apology they were saying we needed to pay more! We cancelled the day trip, and came back home with full of frustrations!
K	Kellie Menard on Google ★ ★ ★ ★ ★ Would love to give this place 0 stars. We were promised on the phone that the vehicle would have BOTH AWD and winter tires. The only reason we choose budget was because this was what was promised to us over the phone. We found out upon arrival for our reservation that apparently they don't actually offer both in any of their cars. The women working was was unhelpful and said the only car for us was a small car but had winter tires. Fine. We settled on the car that we didn't want because that was suddenly all they had for us. Next, the damage report form claimed there was only one minor chip in the window that was filled. When we went outside to pick up the car it was completely covered in frost and snow. after scraping and sweeping off all the frost and snow (there was a lot), we soon discovered that there was in fact another chip in the window. My husband at that time went back into the office to tell the women working. She said she was going to add it to the damage report form. Upon returning the car a couple days later, the same women tried to ding us for that second chip and argued with my husband that the chip was our fault!!! We will NEVER rent from this horrible place again! WAY over priced and incompetent staff!!