Brickhouse Gym 24-7

I disclosed my medical history of having Klinefelter syndrome to a female staff member on April08/2021 after my work out and paid $100.00 to have a solo program designed for me that was advertised in front of the King Edward location. This morning when I check my emails I received a email from Laure Fulham the general manager stating my membership was revoked. I tried talking to her in her office at the Osborne location and her comments to me is 2 female staff made complaints about me, about my medical history that I disclosed to have a solo program made for me. I had 2-24 hour key cards that she could not be refunded to my back account. I am worried that if other people about people disclosing your medical history to the staff members that “PEOPLE” will be “MEDICALLY PROFILED and have there right violated! I was told by Laura the general manager that my MONEY I paid out for SOLO training program and my gym membership WOULD be RETURNED to my bank account! NOTHING HAS BEEN REFUNDED! This company is doing fraudulent behaviours! Please note when you read google reviews on the Brickhouse. That the Brickhouse gym is paying staff members to right reviews! NO Manager or Owner has responded back about returning me any money!

I was really excited about the prospect of joining this gym after recently moving to Winnipeg as it looks like a serious weightlifting gym. The website says the monthly rate is $45. The website also says the following: "Whether you’re here for a day or committed to years, we’ve got exactly what you need". I dropped by the Gertrude St. location and explained that I was new to the area and the city and wanted to sign up for one month. The employee I spoke to said there was no one month rate available and that I would have to sign up for three months. She was very unfriendly and cold. It surprises me that any business would be so unwelcoming to a newcomer. There is just no way I was willing to consider dropping 3 months on the spot, given that the employee did not even offer a tour or make any sort of welcoming gesture. My sense is that they do not want outsiders and are looking to build an exclusive gym for regulars who are committed long-term, despite what their website says. Their website also says they offer daily passes for $10, but the employee did not even mention this. It was a complete waste of my time. I wanted to leave this review for anyone new who can be spared an unfriendly encounter at this business. Unless you are willing to sign up for a long-term commitment without even trying out the gym first, don't go there.

I have been going to brickhouse gym for almost 2 years until recently never have I experienced such poor customer service ?

Great place to workout, build strength and stay motivated. Classes are great and re staff is great and friendly!

Excellent place for anyone looking for a friendly atmosphere. Primarily free weights here. This is known to be a powerlifting gym. However you will find machine and cardio equipment as well. I’ve never personally attended a class but i know they offer boxing/kickboxing. A member ship gives you access to the grttrude location as well as a larger King Edward location.

Unethical business practices - I cancelled my membership in 2019. There was a period between October 2019 and August 2020 where there were no transactions. Then without my knowledge the transactions turned on again. 11 transactions and $540 of charges on my bank statements later and I realize I have been paying for a membership I didn't sign up for. Because I don't have a copy of the paper cancellation policy I signed in 2019 there is nothing Brickhouse can do. 0 out of 10 I would not recommend to my family or friends.

This gym is a huge part of my daily and wellness routine. The friendly, supportive and informative staff keep the gym clean and safe for everyone. Special S/O to the front desk guy with the mullet who spotted me while hitting a PR last month!

If only it was possible to give this company less than 0 stars, my brother signed me up in this gym and set me up a profile, everything was good at the beginning, until the day he dislocated both shoulders while inside their gym, they never reached out to him or even bothered to ask how he is doing. So we decided to cancel and move on. I called in to cancel and i was told sure. Little that i know cancellation can only be done through an online form and i wasn’t told that over the phone. 7 months later i receive a collection email for an outstanding balance of 400$, they never notified me about it, i never received a text message from them. I went inside to talk to them about it, the operations manager is probably one of the most unprofessional people i have ever met, he thought i was lying to him about it and i was just avoiding my payments, his answer was i send collection requests everyday and i know how it goes, i tried explaining the best i could he said im willing to help you just send me an email, that was his only trick to get rid of me because his shift ended and was trying to leave ASAP. I’m an international student with minimum hours allowed to work and i still paid the collection amount because i don’t want stains on my credit report. You can’t imagine the stress and anxiety that comes when you’re obligated to put money that should’ve went to groceries or rent. Overall the location i had the experience with is highly unprofessional, none appreciative most importantly NO customer service skills whatsoever. Very disappointing.