Bourbon Street Grill
3.5/5
★
based on 8 reviews
Contact Bourbon Street Grill
| Address : | 1800 Sheppard Ave E, North York, ON M2J 5A7, Canada |
| Phone : | 📞 +98988 |
| Categories : | |
| City : | J |
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mark johnston on Google
★ ★ ★ ★ ★ Do not order from this place my wife and I got food poisoning from eating their bad!! I’m reporting thrr we m to public health!!! WARNING do not eat here!!!
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Ron on Google
★ ★ ★ ★ ★ They offer a variety of dishes, and the food is always fresh and tasty. When they dish out your food, they give you lots. Yet, I've seen some customers who are so rude, and they want more meat or more food...you know the price, so if you want more, then get another order and don't give the staff a hard time (some people are so cheap). Yet, the staff is always friendly and helpful, even if the customer is rude. Nice variety of chicken, vegetable dishes (broccoli is so fresh), shrimp (so crispy and tasty), fried tofu, spring rolls and other food. Much better than the other Asian restaurants in the food court!
I just noticed a negative review by a woman a few weeks ago. I happened to be there and saw the altercation. The reality is that either she likes to lie or is delusional, based on what we saw. I've been there over a dozen times and NO ONE ever has to wait 10 minutes...that's just silly to say that. It's a fast food restaurant. She tried to get in line before the other customers and was asked by a worker to please go to the end of the line, to be fair to the other customers. This "privileged" woman seemed to think she should be served first. The other customers weren't pleased that she was trying to butt in. She started yelling at the restaurant workers, so she was the one who was rude and threatening. I guess we should call her "Karen". Next time she should make sure that other people don't see her mistreating worker. She should learn some manners and not lie about the hard working ladies at Bourbon Street Grill.
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Lenka H. on Google
★ ★ ★ ★ ★ I enjoyed the food. They didn't mind to give me extra bits to sample new meat. However, using plastic containers is a big NO to me.
It may have a recycling sign but we know where it mostly ends. Please, go for pro- environment options.
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Faisal on Google
★ ★ ★ ★ ★ My go to. Food is amazing with big portions of meat.
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VoudouLounge on Google
★ ★ ★ ★ ★ This is an Uber Eats review more so and I found that the portion size is much smaller this way. The whole shtick of Bourbon street was that it was a pretty good deal in the mall where they seem to stack the plate for a reasonable price. The Uber delivery price seems a bit higher and you get less food than what I remember so the value doesn’t seem as good for delivery. Food was decent but nothing special and since the quantity is less and the price is higher I don’t think I’ll be ordering from them via Uber again unfortunately.
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Kayden Lee on Google
★ ★ ★ ★ ★ Been eating here for years since I work nearby. The Bourbon Street Grill's bourbon chicken at the Fairview Mall location is a lot better than the chain location at the Eaton Centre. Portion sizes have gotten a bit smaller (they used to use styrofoam containers but now they're using plastic containers that have individual portion areas and the new containers hold less... and most places have been impacted by covid so costs are up and portions are smaller no matter where you eat).
Food is consistently decent and they're good with replenishing food if they see it's running low. They usually have customers lining up but the staff are fast so I never have to wait too long even during the lunch hour rush.
Combo #1 means that you get your choice of rice or noodle, one meat, and one vegetable. I usually get a combo #1 with a bottle of pop and it adds up to $14. Not cheap but you know that you're getting real meat and fresh veggies.
The quality of food does suffer closer to the end of day/closing time but that's common with any food court place (chefs aren't going to be cooking fresh food around closing time and will be serving whatever is left from the hot trays).
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Rebecca Shenyang on Google
★ ★ ★ ★ ★ THE MOST TERRIBLE CUSTOMER SERVICE EVER!!! I was waiting in the line for about ten minutes. The lady with gasses said I was not in the line and asked me to go back waiting again for another ten minutes. The customer behind me literally told her that I was waiting in front of them, but she just ignored me and ask them what they wanted to order. The way she said is super rude and she even rolled her eyeballs to me when I didn’t even say anything. I was speechless. I asked her coworker (the cashier) about the manager’s contact number or email address. They looked at each other and refused to give me the contact number. Then the rude lady stared at me like the way she was going to eat me, then started yelling to other customers that I was wrong and started talking trash about me with the maintenance guy with black shirt in mandarin. They probably assume I didn’t know what they were talking about, but I understand everything. I am so disappointed and traumatized by the customer service. It is the first time and will be my last time to be here.
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Noora on Google
★ ★ ★ ★ ★ Been here twice now and love the food. It's classic westernized chinese food and it tastes good. When i had it in montreal though, they had an option on their menu for a combo of just meat and vegetables (without rice/noodle of all combos). I couldnt find it here unfortunately. But the food isnt bad at all and im happy to buy from them every time
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