Boston Pizza

Good food & customer service. I was really impressed with the portion of food you get during happy hour. Food tasted fresh and was brought out quickly.

Worst customer service ever, manager was extremely rude. My online order did not go through correctly and half was missing. Had to wait for the rest of the order while the rest got cold. He took zero responsibility and said it was not his problem

Huge rant to west Kelowna Boston pizza and huge rave to dilworth Boston pizza for making it right. We sat down tonight at a table in the west Kelowna Boston pizza , ordered an appie a coke and two coffees a pizza and a crispy chicken pecan salad . The appie came , we were waiting for our main courses to come , went to go out for a smoke and I thought I’d let the waitress know we were stepping out for a quick smoke. We were on motorcycle with our helmets still at the table. As I told her we were stepping out for a smoke she said we weren’t allowed to step out unless we paid for our full meal. I talked to manager he also said the same thing it’s a personal rule of the owners Julie and steve. I pulled a hundred bill out and said here , the table behind over heard and asked what was going on. They were dumbfounded also about the request. I said on second thought give me that hundred back I’ll pay for our apple and we will go elsewhere. I called Boston pizza in Kelowna and they said you are more than welcome to step out for a smoke. Was a joke at the Kelowna location about stepping out for a smoke and had a good laugh about it. They were surprised west Kelowna treats it’s customers that way. That’s the second time something has happened at that west Kelowna location. If you don’t trust your guests you should have a sign posted saying no one is allowed to step outside unless fully pre paid ! Time before on delivery had a staff members hair baked into our pizza. They said they would credit us for the meal When we ordered same meal through delivery they said the would have to charge a delivery fee which I said was fine and I always tip extremely well. Then they said I would have to repay for my dips which is bs because that’s part of the meal. I told them forget it and keep the whole meal and I would go on rant and rave but I never did until todays experience thought I would give them a second chance. That Julie and Steve are running that location into the ground and anyone I know I will be letting them know the kind of service , attitude , and care taken in food preparation. Rave to Kelowna location tonight. They were great. The way Boston pizzas should be.

Only stopped in for a business meeting with a couple of drinks. Staff were friendly and attentive. The food that past our table looked and smelt really good though

When I arrived to pick up my pizza the BP rep went to get it, but dropped it. He was very apologetic, had a new one made right away, offered a free desert for compensation and took off 20%. Perfect example of how to turn a negative into a great customer experience. Well done BP!

Just got our delivery order.my spouses Big Dipper was full of gristly meat cold peppers, his au jus had black hard charred pieces floating in it, and his onion rings were soaked in oil not at all crispy. We live very close to the restaurant so there should have been no reason for cold oily food. Won’t be ordering from bps again

Great service and the food was good. We had the great white north pizza (ham and two types of cheese) and baked chicken and mushroom fettuccini. Best part of the experience, enjoying their air conditioning, it was great record day in West Kelowna, 44C/111F. Being outside was like being in a pizza oven. Overall a pleasant dining experience.

Clean restaurant, friendly staff, able to walk in during dinner rush and get a table immediately. Food was delicious.