BMO Bank of Montreal

BMO Downtown Burlington Branch Do not enter this building. If you have accidentally entered this building, please turn around and walk towards the main exit. Do not trust anything anybody in this branch tells you, they will not stick to their word or treat you with respect. Do not walk away from this building, run. If you know the kind of people you would not trust to honestly and accurately tell you the colour of the sky, you know the kind of people employed at BMO's Downtown Burlington branch. Employees in this building to avoid: Everyone in the building. (EIB) Employees to Ask to Walk Away from You: Daniel, Financial Advisor Pretends to be friendly. Gets you into his office to open a Student Chequing Account. Contradicts himself multiple times. Nitpicks over your ID. Claims he will not be too particular over certain things before contradicting himself again by refusing your legally valid ID. Claims to accept general student information when you first meet him in the lobby. Requests additional information in the office. Claims that he has never seen "a typo on a piece of ID before", and that he cannot accept your ID because of the typo before implying baselessly that your ID is fake. Asks for your SIN Number. When rejected, he sends you to Service Ontario to get your ID replaced. The staff at the Service Ontario centre laugh at Daniel's statement regarding typos on ID and say that typos happen all the time with ID, before reissuing the ID without the typo. After 2.5 hours of your time go by (taken up by getting to the BMO Burlington Downtown branch, going to Service Ontario, waiting in line at Service Ontario, getting the updated ID and then going back to the BMO Burlington Downtown branch) and you get back to the branch, Daniel hides in his office, while you ask to speak to the branch manager with the updated ID in hand. Dave, the branch manager, rejects the ID you were just asked to get by Daniel based upon the merit of nothing. No one asks you for a utility bill, phone bill or online banking statement. No one takes accountability for anything. Be sure to stay away from this two faced pr*ck. Dave, Branch Manager Has no respect. Takes accountability and responsibility for absolutely nothing. Has the largest chip on his shoulder of anyone I have ever seen in the financial services industry. Has no manners. Is not worth your time, let alone your money. Rejects the ID you just got based upon the advice of his staff. Brushes this off like it means nothing. Offers no apology. Gets angry when he is told the policy of the branch seems to be confused. Dave was described to me by one former client who left BMO for RBC after Dave took over the branch from Jeff, who moved over to Hamilton Mountain, as "a complete d*ck". "No wonder you had problems with him", he continued, "I left BMO because of him." Rating: -5 Stars

My mother passed February 15th was a difficult time. As I am the executor of her will I went to the Bank of Montreal in March to have Bank of Montreal set me up as the executor. I gave all legal documents to Daniel with the assumption he would set me up as executor. I told Daniel this was a stressful time and that I needed his help. Daniel indicated B of M was really busy (in midst of covid 19 etc.) and didnt seem to want anything to do with me. Daniel called me next day and told me to pick up legal documents (my assumption was B of M was taking copies to ensure I was executor). When I arrived the 2nd time Daniel didnt even meet and had someone in the Bank lineup give me the legal documents back. he didnt want to/refused to meet me. After that I called B of M head office and B of M head office in Toronto said it was the managers job to see me and help me. I found the B of M people in Toronto very helpful over the phone. The accountant called me to indicate they urgently needed information from my mothers bank account for tax purposes for the 2019 tax year. I went down to the B of M branch on Brant Street today (October 19th) and the young gentleman indicated B of M has no information or documentation and I couldnt access my late mothers bank accounts at all hence they couldnt give me any information. I couldnt believe it as I told him I brought all the legal documents to Daniel in March to be set up as executor in March. I find this unbelievably frustrating. I need the Bank of Montreal to assign me someone other than Daniel to setup myself as executor as per legal documents and to access the 2019 deceased bank account's to get the information the accountant needs for 2019 tax. UPDATE As an update to this review I met with Bibi Bacchus today (October 22nd) at Bank of Montreal Brant Street. Bibi was very gracious and very helpful. Bibi went through the process and it only tooka a short oamount of time she accepted the legal documents and was so kind in helping me go through the transactions one by one for 2019 to get the information the accountant needed tin order to submit the 2019 taxes for the deceases. Overall I would rate Bibis customer service as 5 out of 5. However as my initial experience with a different indivudal was 1 out of 5 have revised the customer service score to 3 out of 5 thanks to Bibis assistance. It is great to know there are helpful staff like Bibi who understand and care about staff at the B of M Brant Street location Thank you Bibi for saving the day ! Bruce Bruce Cates

Pathetic experience. Booked an appointment through their website to open a business account. However, not only did the person not call at the appointed time, but when I called in about 15 minutes later and reminded them; and the guy on the line assured me that he is going to remind the respective sales person to call me - that fellow never bothered to call me. ( I am not naming the person on purpose - no need, it might not be the guy who is responsible- it might be the org culture). Well, I guess BMO didn’t want my business !! Hard luck bmo, god knows how big it might become down the line. No wonder you are not the leader in the space. With such service you surely don’t deserve to be. Good luck.

Bibi Bacchus went above and beyond to help me resolve my very frustrating issue. She was very professional and determined not to pass me on to someone else which so many do. The Bank of Montreal is extremely fortunate to count her among its management team. Thank you, BiBi!

poor management and customer service. others told me this branch have name for it. today's experience proved it. there was a older lady standing online, her mask probably came down little bit. and the bank lady yells and her, put your mask up ! are you kidding? do BMO hire mask police now? it was embarrassing and Branch manager didnt bother to step in. IF BMO interest in mystery shopper please contact me. i can do video to reveal how poor their service is. SHAME!

Very poor management, the one lady I guess runs the place is so rude, talks down to you. I thought BMO was a good bank for a while but since moving to Burlington from Brampton...... and sad to say I rather deal with my old Branch in Brampton then here in Burlington

Nice branch in downtown Burlington. Carlos Sanabria is a VERY knowledgeable and BEST banker I know so far. He has helped me and my parents as well as a lot of my newly immigrant friends with setting up bank accounts and credit card when we first come to Canada, power of attorney on my parents account since they are over 65 and mortgage of our residential as well as rental properties.

I rarely write bad reviews but this one was necessary. I went into this branch for the first time to close an account because you can’t do it online or through the telephone. The teller that served me was rude and unhelpful. She kept telling me my account is linked to another account that my husband has so she can’t close it. First of all, don’t tell me you can’t do something, find a solution. Secondly, it’s a breach of privacy to tell me that my husband has a separate bank account!! After a few minutes, another lady yelled across the hall from her office that they can close it and I can just leave. Wow! So extremely unprofessional! I am glad I don’t bank here because I can tell the employees here aren’t happy. Whoever the manager is really needs to fix this if they want to be in business.