BMO Bank of Montreal
2.8/5
★
based on 8 reviews
Contact BMO Bank of Montreal
| Address : | 11331 104 Ave NW, Edmonton, AB T5K 2S1, Canada |
| Phone : | 📞 +7888 |
| Website : | https://branches.bmo.com/ab/edmonton/b3716/ |
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| City : | K |
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Andrea L on Google
★ ★ ★ ★ ★ Update: the manager got involved and while things still ended up being rushed, we did come to a satisfactory resolution. Most importantly we didn't have to delay the closing so stars should be 3.5.
Original: Need a mortgage quickly? Don't go here if you are looking for customer service in a timely manner. Twice over a two year period we have engaged mortgage "specialists" who don't respond to calls and emails. The first time, the manager got involved and we got a new agent. This second time, Mary, has dragged out what information she needs. I sent her all my info that I could think of and asked what else would be required. Over a month later and with the closing date approaching, she is now finally asking for more info and seems to have not fully read or open the attachments I sent in the first full email as she is asking questions for which the answers were already provided for. While I understand family emergencies, if she could not complete this transaction, she should have passed it on to someone else. Instead we are now too near the closing date to switch. Two stars because they do have a good mortgage rate and I've had good experiences at other branches.
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Caroline El on Google
★ ★ ★ ★ ★ I had a bad experience with the tellers here. It seems like they didn't want to help and being on the phone was more important to them, rather than focus on helping clients and getting the line up of ppl waiting, taken care of. Just remember that BMO charges you to hold your money, while simultaneously providing terrible service. Sad customer here. Will probably just go to BMO in Londonderry instead of BMO Oliver.
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Samia Co on Google
★ ★ ★ ★ ★ Having worked at 2 other banks myself, I can see this branch’s customer service is pretty horrendous, inefficient and incompetent.
Went for a simple cheque(bank draft) deposit and took an hour. The line up wasn’t even that long (4-5 people). There were only 2 tellers and they didn’t seem to know how to do much ( one was new so can’t blame him) which is why you need a good teller support staff but she was rude and unhelpful. The branch needs to learn how to operate better. Most of the customer’s requests were simple transactions that should’ve been done in a few minutes. A smile here and there wouldn’t hurt either.
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Connor Visser on Google
★ ★ ★ ★ ★ Worst branch ever. Staff is not well trained. Manager keeps coming in and out to help. The person in front of my gave the teller some check from a Texas bank, the teller didn't know what Texas was or how to pronounce it and something that should have taken 1-2 minutes took over 10 minutes to sort out. Someone needs to tell these banks that they DON'T have to only hire relatives of the branch manager, it is okay to hire others on merit. I guess no one cares about discrimination.
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Kayla Kaponyas on Google
★ ★ ★ ★ ★ So unprofessional and lacking knowledge and or supports to facilitate online banking needs. Wasted about 2 hours of time between bank and service call Center.
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Sandra St Laurent on Google
★ ★ ★ ★ ★ The staff at this BMO branch is very helpful and friendly. There are branches closer to my home, but when staff interaction is important, I chose to use the Kingsway branch.
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Country Health on Google
★ ★ ★ ★ ★ This branch is an example of inefficient customer service, although tellers are nice, they lack required speed. What I have noticed, unlike tellers, manager and assistance manager are not as nice to customers, which is very disappointing. During my few visit to this branch, I have witnessed, how customers leaving the branch upset after long wait in line up, not fair.
Well after almost a year, I could see improvement in overall bank customer service. But, what I notice with the new bank manager is that she needs to change how she interacts with some customers. Obviously, bank like many other business, that directly work with customers, might come across people that are rude, under influence of drug or alcohol or even being under pressure for financial issues, these customers might be confused, rude, loud or hostile. I believe under these circumstances, branch manager should stay calm and professional and use effective communication, instead off taking things personally and start shouting and screaming and saying: get out.. get out..., non stop, which seemed to make the situation worse.
As I said she needs to stay calm and professional, ask customer firmly but politely to leave for three times and let the customer know that she will call the police. And finally call the police if she has too.
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Robin Fitzgerald on Google
★ ★ ★ ★ ★ BAD customer service when your bank account is frauded. No one knows what to do, who to talk to, no one calls you to see what charges are yours and what aren't, they keep telling you to come in, when you come in they tell you to call. It goes around like this for AT LEAST a month with your funds all frozen so RENT cannot be paid, Bill's pile up, you have to pay late fees. etc. Until they figure out what THEY think happened. You may still end up losing money that was YOURS in the first place and there is no follow up to make sure you got back what was taken.
As a bank you would THINK your money is secure, that's why you put it there, right? Wrong. They offer no actual security, if your phone gets stolen someone can simply log on and change all your information and even going in with valid ID does not help. DO NOT recommend, DO NOT want my accounts but I have all my direct deposits set up and it would take too much effort or I would change banks. Oh and they charge you extra fees if you use your debit card too much but give you no information of how many times you over used it, where you overused it, ect. How can you use your own debit card TOO MUCH?
Just a barrage of bad experiences and customer service on a number of levels. Again - DO NOT RECCOMEND BMO.
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