Bluebird Family Medical Clinic

Ok so after lots of efforts we finally got a call that u got a family doctor at this place and then i got a call to book and appointment and then i talked to them they did not give me option to choose date they just said this day and i told taht lady that may be i will be not able to make it so apparently taht was not an appointment so could not make it , so another day i called them again to make an appointment and she said firstly u have to pay because u did not show up for appointment and then she gave me an appointment for another day so i got off from my work to see the doctor and then just one day before the appointment they called me and informed me taht doctor is not available for tommorow like seriously so please to be honest they guyzz don’t accept the value of time and customer

I am so sad that my doctor moved to this location. The front desk staff are miserable and unhelpful ladies that obviously hate people, and their jobs. They have no care or concern for the patients whatsoever, no problem-solving skills, and won't answer the phones if the doctors aren't in.

the staff members are rude uf they are doing jib so they are suppose to help people answer their phone call rather than cutting calla and in between talk so poor and rude staff they have not even any manners they have for someone i was trying to book the appoitnment for next werk and they said this is not walk in clinic so common i also know that and that is ehy i called to book an appointment please teach them how to talk with people

The front staff is extremely rude and lacking proffessionalism, refusing to answer the phone during appropriate hours. Whenever I've made an appointment with them it's a complete hassel. They don't try to work with your schedule and demand that you time they time they have. Totally get that everyone is in hard times right now and doctors are overwhelmed. However this behavior is unexpectable, hope they hire competent staff soon.

Front staff not great. Very upset they would charge $50.00 for a click of the mouse to transfer my file to Langley. None of my pr3vious doctors have done that. On a positive note I loved Dr. Motsiri.

Front staff are beyond rude (I have reception and office experience and this is unacceptable) and Dr. Motsiri should NOT be practicing medicine. He's never updating his clients on their medical information, forgetting to place calls, faxes, etc. And mis-writing prescriptions regularly. If I could find another doctor I would. He is also talking over you while you try to explain your ailments or anything, really. Very disheartening to have to go there. Hard to talk to a doctor you can't trust.

Dr. Elizabeth Perri has been my family doctor since I was a child. She is caring, detailed and I feel in the best of care with her as my family Doctor. I have not visited her new location at Bluebird Family Medical Clinic, due to Covid, but I truly appreciate her practice and approach.

I have been a patient of dr. Solomon Motsiri since my motorcycle accident in 2018. He refused to give me a referral to continue my physiotherapy said he would give me a referral to a sports injury doctor. Now it’s 2022 and I have yet to receive this referral. Since then he moved his office to a much further location. I didn’t mind. Even with the gas prices, I didn’t mind, okay maybe a little. I have some toe nail issues, I have given samples to the lab and they came back inconclusive. I tried to tell him that there is something not right, but he wouldn’t even take a look. I couldn’t even take my shoe off. He said I don’t have the time for this. After I waited 45 min for a scheduled appointment. This made me late to come back to work. The final straw. I went to see him today is Thursday April 07/22 I have a bleeding problem, but after explaining to dr. Motsiri that every issue I have ever seen him about is still an ongoing issue, he told me I need to respect him. Respect is a 2 way street. If you are going to make people wait an hour past their scheduled appointment, maybe give them a call and let them know. Maybe I could have taken my lunch break later, or at the very least let me know the wait when I arrive, so I can call my boss ahead of time. That would be respectful. Dr Solomon Motsiri does not care about his patients. I have never seen him for more than 4-5 minutes. Get you in, get you out. I admit I was a bit upset, but I am suffering and his job is to help. No help given. He refused to address my issues and concerns and told me to go find a new dr. That’s okay I may be bleeding, hemorrhaging at times, but yes I will hold off a little longer until I find a new family doctor during these extremely hard to find a doctor times. Thanks doc. So my review I gave a 1 star only because I could not put 0, or minus stars. I would not recommend Solomon Motsiri To anyone ever.