Bloomex Vancouver Flowers & Gift Baskets - Vancouver

Very poor condition of flowers. Most of them dead. When i open the box it was falling apart. Vary very poor condition. And very small just few flowers. It is nothing looks like the picture. Worse flowers ever. Also cheap painted flower. You can see the red in the water. I sent them picture. Answer was “Upon having reviewed the pictures sent to us we are able to determine that the arrangement you received was in accordance with our policy”

Can't say my partner was too impressed with the flowers/service. The flowers came in the later evening - past dinner time so I couldn't give it to her right when I saw her. When we got them, they appeared to be past their prime - yellowy on the tips (starting to black), beginning to wrinkle and one stem didn't even have a flower. Probably my fault for not doing my research on the following: 1. How the flowers are grown 2. How they are maintained from the time they are cut and until transported to my door 3. Where the flowers are coming from 4. what time the flowers would arrive 5. The condition they would be in. Well, whatever at least I'm still in a relationship.

I ordered the same flowers for my mother in law who was so happy with the quality and colour of the last bunch I ordered for her. I could honestly say that I have never had an issues with any arrangements I have ordered from Bloomex. I have only received compliments from friends and family and thus will always continue to use Bloomex as my on line flower company!

Believe the bad reviews of this florist. I have never been to a florist with such poor taste. I received a completely different bouquet than the one he ordered for me. In my country, chrysanthemums are dedicated to the dead. He and I were very shocked to see so many chrysanthemums in the bouquet. Moreover, the color of the bouquet was very bad and it looked as if it was picked up from the street. The reviews indicate that they are running away with all the excuses they have to offer for refunds. I am sure they will be sued one day.

Ordered the Beautiful in Blue bouquet, a white and blue bouquet with some green. Received was a sad looking bouquet of predominantly green, yellow, white and some blue. The focal flowers were entirely absent. I was told this is consistent with their substitution policy, which says they can replace with flowers of equal or greater value. Nothing was substituted other than colours, instead just the flowers of value were entirely omitted.

By far the worst floral service I've ever experienced. This is one of those reviews I wish there were negative stars. I can't criticize this company enough but I will devote a portion of my week to reviewing it negatively in as many places as I can for the foreseeable future. Please don't waste your money with this company. I ordered bouquets for mother's Day to arrive on the 7th. They arrived 48 hours later after my mom had left. The company said they tell us on their website they could be late by 48 HRS OR MORE! but their landing page states boldly in red at eye level. . "24 hour, same day delivery" I even ordered ahead of time and they were still late. Their lateness policies I suspect are buried somewhere in some back pages you'd never see unless you went looking for them, after you were screwed over. I'm sharing a photo of one of the bouquets entitled enchanted Garden offered by the company, and I'll share what I got. 15 white roses in the photo with a purple theme is what their selling. Mine had two red roses. Sat with an online chat rep that took thirty minutes to respond and another 45 minutes to arrive at no conclusion at all except his guarantee that the flowers would arrive by 8 pm. They didn't. I can't say what angered me the most, the fact they missed the big day, the fact they hide policies and are deceptive, the fact they replace expensive flowers and greens for cheap ones, the fact they repeat the same response over and over like we're not humans talking to each other or the fact they refused to acknowledge the vast difference between what they advertise and what they deliver....oops! Don't actually deliver at all. Fraudulent company. I should have checked reviews before I spent over $100.00 on them. Butterfly disappointed across the board. No refund offered... They offered a coupon to buy more of their tragic supply and non existent service.

***See attached pictures of what I ordered vs what I got*** Customer service said they would refund this order (see attached pictured) but that didn't happen either, as you can see by the reviews here, they all have the same apology but when you follow up with their customer service, all you get is the offer for "store credit", instead of an actual refund. I paid an additional fee for the delivery at a date/time I would be at home but Bloomex change the order date to a date that was "convenient" for them WITHOUT telling me. I found this out by the company doing the delivery, who was already on they way on a day I wasn't even at home. Their customer service online chat seems to be ONE person under different names, calling their number just means "leave a message" after being on hold forever. When you finally get someone on their chat window, all you get is "we are very sorry" oh and apparently, it's also my fault because I don't live near one of their locations, I mean they could have refused my order but instead decided to tell me this after taking my money and failing to deliver what I ordered.

I ordered flowers for my mother for Mother’s Day and paid extra for shipping on that day. They showed up four days late and in terrible condition. I contacted bloomex and sent them the photos and said they were in good condition and are standard quality for bloomex. Every time I mentioned them being late they ignored the fact and just said they were good enough. They would not give me a refund and offered store credit but never even gave me store credit. This is the second time this is happened with them. Will never order again. Terrible customer service!!